I received great service. I traded in for a free iPhone 15 and upgraded to 256 gb for just $7 more…read moreon my bill. My bill went down overall and I used to have an iPhone 13 with 256 gb. The staff was very helpful and able to have a great conversation while waiting for the transferring process. I also bought a phone case and screen protector with her recommendation and told me to keep cases and receipt for lifetime warranty for the accessories. Service was quick and not rushed at all thanks to the full staffing helping customers that are not in line waiting long. Thank you Verizon of Madison for the helpful service!

I Gotta say I love the store is appointment only I hope they keep this forever it makes it easy to…read moreget what I need done as I can just schedule appointment through my phone

Amazing team and management! Myeisha goes above and beyond to go the extra smile! Service is great…read moreand so much cheaper than contract! They now offer apple watches!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Bastrop store today.

This place has the best customer service! They were patient and helpful when I bought my phone in…read moreDecember 2021. I had a different sales person yesterday when I bought another line for my son yesterday. They always try to get us as many discounts as possible. Great customer service. I'll happily add another line in the future from Verizon Wireless in Vicksburg

Today I had the pleasure of working with Blake Cupstid, he was kind and so patient...it is not easy…read moreworking with a senior citizen and a cell phone and he was kind and knowledgeable. Do not hesitate to come and visit the store and ask for him. He is an asset to this company. I will definitely be back to purchase a phone from him in the future. Thank you again.

I am very disappointed with this store. I just want to remind all customers: Please do not believe…read morewhat they say when you come here. Ask them for as many copies of all receipts, documents, photos, etc. as you can, so as to prove your purchase, then save them forever. When I was doing Trade-in, their manager "Mr. J" (first name initial) took away my old phone, and their staff gave me a new one. However, this was not done correctly. Three months later, I checked my email and found the problem by accident. They have turned my trade-in service into a phone installment service. I have no idea why or how they did this. While communicating with them, the manager "Mr. J" was very deceptive, saying that I didn't have a receipt to prove that it was Trade-in and handed over the phone to them. Then, when I found the "receipt" I asked them for at the time, they told me it wasn't a receipt. However, the title "Premium Device Trade-in Offer" (see the picture) was clearly there. I asked them to check again the records of the recovered phones received, but Mr. J said they don't have any records. I asked manager Mr. J to pull up the CCTV footage on the day I traded in the phone. He said they did not have. I then asked how to solve this problem which he replied, "I have no idea! I don't know". I asked to cancel my service, to which he said "you cannot cancel it". After that, I contacted AT&T customer service and asked them to find the record of my old phone based on the IMEI number. They FOUND IT IN THEIR WAREHOUSE. I don't know why, as a manager, Mr. J didn't want to spend 3 minutes checking their cell phone access information in their system. Why did he deny that he took away my phone? Why would he lie to his customer? How can someone like this become a store manager? I wouldn't be so disappointed if Mr. J replied that he didn't remember this well, but he lied that he didn't receive my cell phone at all. He is not as good as Jordan, one of the young employees here, to turly help customers solve problems. So questions, if you did not keep information about your old phone and you gave the phone to them based on your trust at AT&T, is that phone gone forever? And are you just a deceived customer with no proof? So will you believe the store and AT&T again?

Recently visited this store to get a phone upgrade. I went to the Madison ATT store, but they were…read moreout of iphone 15s. After visiting the first store, I knew a $700 rebate for trade-ins was available. So, I asked the cashier to please go over the prices before purchasing the phone so we would be on the same page. To make sure the prices were the same as at the first store. However, She purchased the phone before doing so. The prices were not the same-it included a $350 rebate instead. I asked her if she could possibly just return the phone and start over. After spending 2 hours there with no end in sight, I just took the phone with the $350 rebate and left, assured that I could call customer service. I did call customer service and thankfully had the nicest lady on the phone. She shared with me that this is not an official ATT store, it is just an authorized retailer. Therefore, she could not do a return on her end. She verified that, yes, the $700 rebate was what should have happened. And that it was confusing as to why the phone was not returned, and subsequently starting over to purchase again with the correct rebate. Thankfully, she was able to make some type of credit on our account due to the circumstances, out of just kindness. It was not equal to the amount of difference in the rebates, but, it was a good bit. She was super knowledgable and easy to work with. My best advice: go to the actual ATT store or order online. Save yourself time and money!

I've dealt with the Natchez Verizon store for years. I don't think you'll find better prices…read moreanywhere and Verizon has super good coverage everywhere I go. Verizon's best feature by far is the excellent service, bar none, that you will receive from Asinia Adams. He is the most knowledgeable, professional, helpful, friendly person you will ever encounter anywhere. See him and you will leave happy. It's so refreshing to have someone give first class service. I will not even consider going anywhere else because I know this place can not be beat in any category.

Excellent service. Bought a new phone and transferred everything from the old one. The whole…read moreprocess took about an hour. Did not have a whole lot of data on the old phone but it was reasonably painless and quick.