Drywall on ceiling was damaged during install due to technician slipping in attic crawl space. Also…read morehad water damage from condensate line not being installed correctly. They said they would find someone to repair the drywall at the time it was installed. Took a month and a few different phone calls to get any sort of response and was told they were trying to find someone to come out and fix it. Another month later and have not heard anything since.

From the owner: Heating, Air Conditioning, Geothermal and Plumbing Experts…read moreEsser Plumbing & Heating perform commercial and residential installations and services throughout the Lakes Area in Minnesota. We do it all - new construction, repair and service.

My sewage pump to my drain field stopped working and sewage was coming up drain. I had my son, his…read morefamily including father in law on the way up from the cities and its now Friday 5pm. My wife called a local out fit and left message I called Laneys and was on the phone for quite a while with them ruling out that the line to drain field could be frozen then he helped me by pass the electricity to the switch and the pumped but only shut off by pulling the plug, so I could use 30 gallons and repeat. Next morning Laneys had a guy out before the other plumber even called back. He pointed out the cover over pump also badly needed to be replaced fixed my switch in a couple days replaced and sealed cover. I wanted to write this because I read the other review and I thanked again the Laney people at the home show.

(This happened last summer) I have a lake home that needed a new well pump. So I made a call to…read moreLaney's so they could come out and install it. I had already bought my own but when the guy got there he said that it was too small. He told me he could install it but he would have to run to the hardware store to get the pump but was nice enough to tell me that I could buy it myself for half as much as Laney's charges. Having SOME knowledge of plumbing I decided I would go buy the pump, all the fittings, and do it myself. Because it was all copper before I decided to do copper again. I cut the pipe to proper lengths and put everything together. When I put the copper together I used this solder-less glue I found at the hardware store. After I primed the pump I turned it on and it pushed out the water that was used to prime and then no more water. Which meant it was a problem between the well and the pump. I removed everything that I had installed from the pump to the well. Then I called Laney's thinking they could solder the copper fittings and that would be that. The guy came out and pointed out that an end cap wasn't shut(dumb me) so I told him to fix it up and thought that would be that(maybe an hour of work) As he worked I was painting my cabin. He came to me once telling me he needed to go to the hardware store. I lost all track of time while I was painting and finally he comes back to show me what he's done. Turns out he removed all the copper(even the line to the house which was FINE) and replaced it with poly. When he explained it to me he said he went to poly because it was cheaper. When I received the bill I realized a few things 1. while poly is cheaper than copper it isn't when you've already purchased and cut a ten foot stick you purchased at the hardware store(not to mention the fittings) 2. They were charging more three hours of labor for a job that took me an hour so I wanted an expansion of time since I knew he ran to the hardware store. They told me that they had GPS on their vehicles but it malfunctioned. Now since the plumber had been there before I feel that if they need to run to the hardware store that's on their time not mine. I filed a complaint with Better Business Bureau. Laney's then contacted me to say they would take off two hours of labor and agreed that the plumber should have let me know he was switching to poly. Then the BBB called saying Laney's is denying any wrongdoing, but have agreed to the payment of labor and that Laney's and I have agreed to no longer do business. Won't be calling them again.

We had a reverse osmosis system installed. The plumber, John, worked very efficiently and his work…read morewas excellent quality.

I've had a geothermal system for 10 years that has had nothing but issues, mostly because of the…read morelack of knowledge of the installing company. This time I called Hanson's when my boiler had an issue. Kyle walked in to my furnace room, knew exactly how to fix it, and then fixed 2 other issues too, including a gas leak. The installer would have come multiple times without fixing the issue and charged me for his guys sitting in their truck smoking while "conferring with the experts". I am now a Hansons customer for life!

They came out and spent 5 minutes looking at our kitchen sink. We called them back a few times…read moreabout fixing the problem because they said we needed an entirely new kitchen sink. Nobody ever returned our phone calls. Instead, they sent us a bill. They have extremely bad customer service. I don't recommend them.

Not only are their prices higher than others in the area, their customer service is terrible! After…read morepaying $1000s for installation of new hot water heater, water softener and hooking up well pump, they don't offer any instruction on shutting down for the winter (at cabin). Also had them out to see about a potential leak in the bathroom and they charged $175 to run the shower and flush the toilet a few times then said there's no leak and couldn't tell where the water was coming from. When I questioned the charges, they locked our account from rec'g any service in the future. Would definitely NOT recommend!

He did a job for us, which caused a new leak from the toilet. When we called to follow up and ask…read morehim to right his error, he had a terrible attitude, refused to come correct it, and used profane language in the process. Jeff is not a professional, he has no understanding of providing customer service, and unfortunately, he clearly takes no pride in his work being done well.