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    Phillips One Liquidation

    5.0 (1 review)
    Open 8:00 am - 6:00 pm

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    5 years ago

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    We bought a washer and dryer with the one year warranty. These are open box appliances with some…read morecosmetic damages. The sales guy assures us that these machines have never been used. That is not the truth! Serviceman told us parts were replaced so it looks like it has been used! Well, the washer started to leak the 2nd week we started using it. The leak was so bad it went down through the ceiling above the garage, causing expensive repairs. I started using only Speed Wash mode and that seemed to do the trick but this mode does not give you clean laundry! The service man came (we had to pay $125 for the assessment and the warranty company has to approve it before the repairs can be done) PLUS, we have to pay $100 for them to open a claim. It turned out the leak is caused by disconnected parts! Apparently, someone tried to repair this machine and didn't connect the parts! He told me this machine was used! We now have to pay: 1. Repairs for the ceiling - pricey 2. $100 to open the claim 3. $125 for the assessment report to submit to warranty company (which is a JOKE) for approval BEFORE my machine gets repaired. As of now, I cannot use my machine while waiting for the insurance company to approve. Do yourself a favor, get a new machine with a real warranty coverage, not the 3rd party trap.

    From the owner: Everything is up to 50% off. Scratch and dent appliances, one-year warranty. Delivery and…read moreinstallation are available.

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    SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

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