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    Phillips-Heritage Village Apts

    3.0 (1 review)

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    2 years ago

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    Badger Plumbing Company

    Badger Plumbing Company

    (5 reviews)

    Charlie is a great plumber and a wonderful person. Our home warranty company has done everything…read morethey can to not pay out for our leaking water heater over the past YEAR, including not paying Badger Plumbing for his past services. Not only has Charlie come back to our home to help us out of this situation, he's done so without any promise of payment or repayment from our horrible warranty company, he just wanted to do the right thing for us. We are grateful for his expertise, his demeanor under duress, and his willingness to work with us despite a lot of negative history with our warranty company. He has gone above and beyond, including involving county inspectors to ensure to us that work is correct and documented, and we can't thank him enough. Badger Plumbing's work is clean, quick, and top-notch. Badger Plumbing's customer service is more than we could hope for and expect after our experiences with other plumbers and our home warranty company. We are thrilled and grateful for Charlie.

    Two no-shows in one week. The first one on a Monday. They didn't call to confirm the appt. Midway…read moreinto the wait I called to confirm the app and was told they were running late but were still on the way. Waited from 3-8p, they called at 7:30p to reschedule...I was understanding even though I left work early and waited around for nothing. They said the next appt I would be priority....Friday, from 7a-11a, again they didn't call to confirm. I called around 9a, the guy seemed like he had forgotten the appt., said they would call when they were otw, but never called and didn't show. Again, I took time off work for a no show! It was unprofessional, from start to finish. Emergencies happen, but I also had 2 appointments, 4 days apart, which means it was not a one off...there was time to plan...it's called operating a business. My time and plumbing issue is just as important as whoever called after my appt was booked. My appt should have been priority, as promised. I deserved a call!! To the company: Communicate with your customers and don't book jobs unless you have the staff to cover! Are you saying that a no call/no show is acceptable for any reason?? Is that your business model, just ghost your appointments?? I missed work, waited around for hours and my plumbing issue remains unresolved. There is no excuse for this type of experience. Save your time and money and go with another company.

    Phillips-Heritage Village Apts - apartments - Updated May 2026

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