I was scheduled to have shoulder surgery and we checked in about an hour an a half before the…read moresurgery and the receptionist was super cool and we found our she was going to San Diego, so we gave her all of our tips and tricks. The they brought me back into pre-op and my nurse Nicole was AMAZING and they put in my IV and my anesthesiologist came in and was super cool, Dr. Potter. Then I don't remember much after that, except waking up in the recovery room and they decided to keep me overnight. The night nurses were great and I had a breakfast sandwich for breakfast, which was actually pretty good. I did some PT and OT before checking out and they were both fantastic. A great experience overall, with super caring nurses and doctors.

HORRIBLE experience! Would definitely not recommend and in fact would change my insurance rather…read morethan go back there! I had a 10 hour cervical surgery on a Wednesday and got to my room at 8:30 pm. The next morning (Thursday), the discharge nurse came to talk about releasing me on Friday. I told her my pain was not under control. They did release me at noon on Friday because I passed PT and OT and "upped" my Oxy for pain management. (I really felt like I was being kicked out, and was not given enough information on what to expect going forward.) My pain shifted to my back on Saturday and I ended up in the Methodist ER for 6 hours. They just gave me the same pain meds I had been prescribed and wanted me to take an MRI. I couldn't even lie still I was in so much pain. At 2am, we just walked out without any resolution. It was also a HORRIBLE experience.

In the past week, I have had to take both my children to this emergency room. The doctors at both…read moresides were incredible. The registration process was fairly seamless, and the doctors were kind and focused on my children's experience. When we took my youngest child, it was a little bumpy, or than when we took my oldest last night. However, in both instances, the doctors were beyond excellent. The nurses were kind and responsive as well, but the bedside manner of the doctors was what stood out this trip. One concern I do want to notice is that there seems to be a glitch in their medication ordering system, which did not permit the nurse to get the medication needed within a timely manner. Apparently, this has been going on for days and the health staff have brought this forward for internal review multiple times. I hope this gets fixed as it does. Sit back there a patient's healing process when medical providers have to wait for medication.

I was seen at Riverside for the prenatal care and birth of my baby who spent considerable time in…read morethe neonate intensive care unit. I was seen by Molly S. She was an CNP- NURSE PRACTITIONER but she kept giving an impression that she was a doctor. a doctorate of nurse practitioner is not a DOCTOR, it's a level of education for nurse practitioner. She was arrogant and dismissive of concerns I had and was RUDE AS HELL. Never again will i be seen by her. The other nurses I encountered were great, Molly was awful.

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

After this last stay, I need to update my review. I spent 11 days in the ICU and the hospital. With…read morethe exception of one nurse who was OK and still acceptable, everyone else I had the privilege of receiving care from was exceptional! We were truly blown away by the level of care. This started with Ann in the ICU. Outstanding. In the ICU a nurse is assigned to you. Usually one nurse per patient. When you get transferred to a different room outside of the ICU that one to one ratio changes. Still the care we received from nurses Barb. Cheryl and Leah were just exceptional. I know I am missing names and some nurses and aids names we didn't get. This care really left an impact on me. For example getting out of bed after a week to walk. For anyone that has been in the hospital for any length of time, you know how your body somehow forgets how to walk. There were a couple of young nurses that were helping me. Both about a third of my size but they both stood firm and had braced themselves to help me if I had needed their assistance. A lot of these nurses had different nationalities and we enjoyed hearing their stories and again so thankful for their care!

I have to go to the cancer clinic and all of the staff are so wonderful there! The 5th floor is…read morevery nice and the staff are so friendly I enjoy seeing the staff there!!!

My husband went to the Emergency Room at Methodist. When he shared his symptoms, he was…read moreimmediately taken to get a CT scan and admitted to the ICU. Two days later after he was stabilized, he was operated on for a subdural hematoma. A week later he was released to a temporary care facility. We could not have asked for better or more swift care.

I have ALWAYS had positive experiences when I've come to ANW. In the past, I've only come here for…read moreemergencies--fell and hurt my hand, eye issues, and one time getting outpatient surgery in 2004. However, last week was my first time as an inpatient. If you've read through my previous reviews, you will have discovered that I had my first gallbladder attack in November 2012 while I was a resident of Maryland. I had the unfortunate experience of going to Laurel General Hospital and received subpar care. I was advised at that time to get my gallbladder removed, but I sure as hell wasn't about to get the procedure done there, so I declined. From about 2013 until last Thursday, I was symptom free; however, I experienced the same gallbladder attack around 1 a.m. last Thursday. That pain eventually went away, but another intense pain continued and did not go away. I was shaky and weak and decided I better go to the emergency department to get checked out. When I went in, it was around 6 a.m., and no other patients were in the lobby when I arrived, so I was tended to immediately. The nurse took my vitals and placed me into a room. Another nurse named Richard was my caregiver after that. He was very compassionate and kind took EXCELLENT care of me. He placed my IV, gave me fluids, and pain medication. Shortly thereafter, around 7:30, I got my abdominal ultrasound, which showed that my bile duct was dilated and might be blocked with a stone. I was advised to get an endoscopic ultrasound (EUS) to sweep clean the bile duct, then get my gallbladder removed, which I agreed to have both procedures done. I had quite a few doctors come through before my EUS to check in on me, make sure I was the correct patient, and knew of which procedures I had agreed to have done. The EUS done around 1 p.m., and when I woke up in the OR, it was a little bit after 2 p.m. The EUS went very well, and the stone blocking the bile duct was able to be removed. The only issue was afterward was that my throat felt so bad because of the tubes that had to go down my throat. In the recovery area, a nurse named Iris was WONDERFUL! She kept checking on me and giving me ice chips. I was scheduled to have my gallbladder removed the next day (Friday) around 10:30 or so and was admitted. I was disappointed with how long I had to wait for my room, which was a good 3 hours or so (UGH!), but I finally made it there around 6:30 and was happy that I was given a private room. I have to say that all the nurses who cared for me when I was in my room pre-op and post-op were great, and the two standouts were Reza and LaVivian. They were AWESOME!! Five stars for these two! My surgery came and went without complication, and Reza was incredibly kind, helpful, and very straightforward. He helped me get out of bed the first time after my surgery, and I was in so much pain that I didn't want to move, but he was patient and stern with me and in so many words told me to get my ass out of bed and into the bathroom. I finally did and things got better on their own. He was Johnny-on-the-spot checking in on me and making sure I had everything I needed. LaVivian was one of the night staff nurses, and she was kind, compassionate, and HILARIOUS! Absolutely loved her! I hated that she had to go back to her station, but it was all good. About three doctors came in to check on me throughout my stay, which very thorough, in my opinion, and the nurses were fastidious with my heparin injections and pain meds and to take vitals. I was never in too much pain from my actual surgery; however, I did have an issue with back and leg pain. Because I was strapped down on the operating table and have spinal stenosis and was on my back for so long during gallbladder surgery, the upper part of my left thigh was numb, and I had constant pain in my back on both sides, which then radiated into my legs. That was the worst of it. Of course, now, those problems have resolved. I disliked being woken up, of course, to have my blood drawn, but it's a hospital, and that's just par for the course when you're an inpatient. I didn't eat a whole lot, but as far as my first experience with hospital food, it wasn't bad. I ate mostly Jell-O and water ice, drank mostly cranberry juice and water, and on my last day, I had my first full solid meal of scrambled eggs, a veggie sausage patty, French toast, raisin bran with soy milk, and more cranberry juice. On my last day, the doctor came in and said I could be discharged and that it would take about an hour, but it took more like 2 or 3 hours; nonetheless, I was happy to be leaving. Reza tended to me and ordered an escort. He was able to make me and my husband laugh and was just a super star of a caregiver. I will never forget the great level of care I received during my stay. This is why I will always go to ANW for emergencies and anything else. Thank you, ANW staff, for taking very good care of me!

Bad bad service. My wife who had back surgery needed to go to the rest room to pee but after 15…read moreminutes no one came. After I assisted her to the restroom and got back to the bed and tucked her in someone showed up 45 minutes later and I angerly told her I took care of it and I will send you a bill. My son who is a RN worked here and said allina is the worst hospital he's ever worked in and the employees are all grumpy from the treatment they get from the upper echilon. He works at Methodist hospital in St.Louis Park and said it's a wonderful place to work. Go there if you need surgery.

They have made improvements since the last time I was here but still one of my least favorite…read morehospitals. For the most part the intake ER staff was friendly, however my nurse once assigned to a room seemed like she's couldn't be bothered and was in a rush to leave as soon as she stepped in my room; really lacked bed side manner. There looked to be plenty of staff... maybe too much which is an odd thing to say. Again they've made improvements to process which is nice but the staff could be a bit more personable.

Worst experience. Had spent 6+ hours on the phone and email reconciling insurance and hospital…read morebilling. Very poor customer service and long long wait times. Hospital wrongly coded my yearly physical and were unwilling to reconcile.

Had my first inpatient surgery and went into it looking forward to staying here as I had heard…read moregreat things about this hospital. I feel like I am a very easy going patient, I don't have high expectations but communication and cleanliness are my biggest things. I have had difficulties in the past with poor english speaking nurses and there is nothing worse then looking at junk on the floor and throughout the room and know I am stuck in bed and can't go over and throw things in the garbage, but shouldn't this just be expected. This experience was better then others with clear speaking nurses but the lazier nurses that left needle covers on y bed, garbage on the floor even my blood pressure couch just thrown on the chair so who moves that if I want to sit in the chair, I saw the thermometer dangling inches above the floor, I know they put covers on them but this is just sloppy. I need to share the name of the worse nurse I had B.J. I asked if someone would be available to help me take a walk after breakfast, repose...oh sure, so after breakfast ask for help and am told maybe after lunch, then asked after lunch and was told well your going to be going home today anyway so no walk. Then learned I am going to be discharged today, great news until it wasn't. 3 hours later am told that the hospital pharmacy filled my prescriptions that I would be going home with, but now they are closed (2:30 Sunday afternoon) Because of this my home pharmacy could not fill them as they had already been filled. So I am told I have to stay another night. Seriously? So ok, guess I will be going home Monday so Monday morning Dr comes through for morning rounds and I am told it will probably be after lunch until discharge, ok so repeat of Sunday I ask for a walk after breakfast (Physical therapy) I was told yes, someone would be in soon, 2 hours later asked for a walk again and am told we are bu8sy and you are going home today anyway. I was shocked!!! Isn't this a good thing that I am wanting to get some PT in. So finally about 1:30 nurse comes in and goes over discharge paperwork. Ok got it all covered calling my fiancé I am ready to go, then I look over the paperwork and see I am scheduled for a brain and spine appt then next page I see they have me on gabapentin, I hate that drug and nobody talked to me about adding it. Then look closer and see oh here's the problem, my name is now Cynthia. Now I am very concerned and just need to get out of here before a bigger mistake happens. WOW Hospital is where you need to have 100% trust. Pretty scary knowing that I put my trust in this place.

An amazing hospital, very thoughtful and very informative, the entire experience was like checking…read moreinto a 5 star Luxary Hotel. We had a baby girl delivered in Maple Grove delivery and labour center by Dr Thayer, nurse Maddy where so incredible even with a little complication as baby gurl was 8lb4oz got a little stuck coming out which they quickly massaged her out. Thank you for brining suck a little bundle of joy into our lives. In the family care centre we checked in with nurses Ashley, Cassie, Maddy, Courtney looking after us 24/7 they where amazing nurses and very attentive and knowledgeable. We were truley blessed to have such incredible nurses looking after our baby gurl, I can strongly say they best nurses and Dr I've ever had looking after our birthing and this is my 3rd child. Thank you again to Dr Trayer, nurses Maddy, Ashley, Courtney and Cassie truly are a great credit to the Maple Grove Hospital labour and delivery family center. MasterChef Eoghain ONeill

The nurses and providers at the ER are absolutely amazing! Extremely friendly, compassionate and…read moreknowledgeable.

Was seen right away. Took time to ask questions and get a good understanding and diagnosis.read more

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

my entire experience was five stars out of five stars. From the greeting staff to each person I met…read morealong the way. the negative ratings here are WILD because my visit could not have been easier or better. The care was personalized and patient centered and everyone was polite and kind.

I requested a medical copy. It has been almost a year now - No result, No follow up, Nothing!read more

We went here for some tests and had great service and care. The nurses here were stellar from the…read morefirst one upon checking in to going to the room and overnight on the floor.