Well I have no idea how Smartlegal/Phew get all these glowing accolades. I have been dealing with them to try and get a property transfered from an ex friend of mine into my name , something that should have been very strait forward. Not so it seems, I have battled to get this done and dusted in the time frame that I needed it done, my mortgage offer is about to expire leaving me with no option but to try and apply again and go through the whole painful process yet again. Smarlegal have had the documents since February, initially the outgoing party had not completed them correctly first delay , however actually getting this information out of them was difficult, eventually some conversations with the outgoing party were made and finally the transfer forms were signed. Great ! finally we are going to get this done,
A week and a half after the documents were sent and I assumed arrived no word from the Solicitor dealing with the case, phone calls chasing this by myself and the outgoing party have achieved nothing. I spoke to Rofique who was mentioned on the out of office email yesterday, who promised to get someone to call me even though he did not take my name etc, to date no call or answer to my emails asking for updates on where we are with this.
The level of customer service has been absolutely the pits, calls are not answered, no updates on what they actually need seems to be forthcoming unless you chase them and ask them what they need, I may as well have done this myself as I feel I have done all the running here.
Today I left two voicemails and spoke to their switchboard still no answer to calls or emails , absolutely appalling Smarlegal or whatever name you trade under, I would not reccomend you to my enemies ! read more