I have used Sam Conveyancing and their solicitors, Chadwick Lawrence, for years starting during Covid. I was happy and have used them multiple times since. The service in 2024/2025 is completely different, a big drop in care and quality. Their solicitor, Chadwick Lawrence, was appalling, aggressive, rude, repeatedly left work incomplete so the buyer's solicitor could not move the sale forward. I contacted my handler, Ehren Elcock - Sales Executive Team Leader of Sam Conveyancing and he just stood by, did nothing to support. He never returned a phone call, only replied by email days late, was never available in 5 months of struggling to get the sale completed. I made an official complaint against Chadwick Lawrence and gained several hundreds pounds refund. Sam Conveyancing just washed their hands of the issue. Ehren Elcock was OK up until I paid my deposit and this is when he stopped taking calls for the rest of the sales process. They left me with the appallingly bad solicitor service and did nothing to help. After previously using them multiple times their care and quality was so poor on this occasion that I can not use them for any future property sales/purchases. read more

We made the mistake of looking for a conveyancer on the cheap as our purchase was a straight-forward staircase with full cooperation from the Seller (Housing Association) and a mortgage offer and RICS valuation in place from the start. We went with SAM Conveyancing as they were more affordable than other conveyancing solicitors and initially were very helpful with decent reviews; however, it turns out SAM Conveyancing is a front end business (albeit legit) who farm out cases to conveyancers across the country. Our case was farmed out to Chadwick Lawrence in Bradford, who had less good reviews. When we expressed this concern to our contact at SAM, we were assured SAM would support us along the way, so we went ahead. What a mistake! Within a week of instruction, we got a bounced back email from our contact at SAM. Attempts to reach her or a manager at the office were met with 'no one available to speak' and no response to emails. Our case handler at Chadwick Lawrence turned out to be worse. Basically you're taking a chance with SAM - you may get a decent conveyancer, but you may not. Word of advice - pay for a decent solicitor for your conveyancing services - one who is available to explain the process to you and provides confidence that the sale is progressing. The stress otherwise is not worth it. What should have been an exciting and fulfilling milestone for us was joyless and unduly stressful and it started with SAM. See Chadwick Lawrence review for more info. read more

I would not recommend this company because, although they're cheap compared to other companies, they are a middle man, who don't add value at all.  They allocate you a firm and solicitor, so you could get a good one, or like me, you could get a really bad one - I've written a separate review about that company (Chadwick Lawrence).  I think that customers coming via SAM Conveyancing are often given a worse service because they're paying less.  When I complained about an unnecessary extra cost being added on I was dismissed by the solicitor, who said I should consider myself lucky because they usually charge even more.  I told them that I didn't need this extra service as I would do part of it myself so SAM Conveyancing told me the fee would be reduced but the solicitor then came back and said it wouldn't be - poor communication between them, which is obviously problematic when the customer needs to know what is happening and how much it's going to cost.  They then referred me to the Terms & Conditions and offered absolutely no apology or admission of any fault or cause for confusion.  Because I asked for their complaints policy, they suggested I find another firm and start the entire process again, although you can't pull out without losing £190.  In retrospect as soon as I realised how bad the solicitors were I should have done that and done the conveyancing myself.SAM Conveyancing claim that they are the point of contact so I kept asking them for updates since I wasn't getting any communication from the solicitor but all they did was send emails, which I was also doing.  Eventually because they were also receiving no responses they were able to get in touch with someone else more senior at the firm who then did try to help.  SAM Conveyancing didn't like me sending so many emails (none of which were rude in any way - I just stated that a lie had been told regarding what had/hadn't been requested/received from the management company, whom I was in touch with directly) and the director got involved and instead of apologising for the lack of communication and poor service I had been receiving, he accused me of violating the zero tolerance policy, which was an odd way to treat a client, who isn't receiving a service they're paying for.  At one point I asked if they could allocate me to another firm instead but this request was ignored.   I had to go back to them after the sale to query why the deposit I'd paid hadn't been subtracted from my final bill - the solicitor had kept it.  I had to go back and ask for a refund.  How many customers don't realise?  It's a dishonorable outfit.  If you need a conveyancer ask around for recommendations and ensure you're working with a specific individual you've been recommended.  SAM Conveyancing is a gamble that is not worth the risk. read more

Farcical and Diabolical Service...... From start to finish, my experience with Sam Conveyancing has been farcical and diabolical to say the least! I have given them 1 star but only due to the fact that there wasn't an option to give them anything lower. They fed me incorrect and conflicting advice throughout the whole legal process. Please be warned that they sub-contract their legal work out to other service providers and then devolve any responsibility henceforth. Having taken my payment for a service, they continuously failed to address any of my concerns or respond to any of my requests for information. To add insult to injury, I still haven't received the legal document that I paid up front for! Please, please, please, do not use Sam Conveyancing for any legal services! They will take your money and deliver a sub-standard service, if they deliver at all! Absolutely diabolical company. D Lochrie MBE Date of experience: 30 September 2022 read more

Please check trust pilot for both SAM and Chadwick Lawrence before entering into a sale or purchase with SAM. They used overworked underpaid Solicitors from Chadwick Lawrence to do the work. This is NOT a real conveyancer it is a call centre. SAM themselves are a middle man and have no real experience with law or conveyancing. This has been a complete do it yourself sale and painful experience at that. It took 5 weeks for our solicitor to respond to us, 5 weeks! Many house sales are entering the final stages at this point. Our solicitor reponded to our buyers once a week at best. So far we have only been able to speak to them twice in the whole period since august, it is now december. We have had to chase the land registry to have leases scanned because Chadwick Lawrence sent them to the land registry and never followed up whether they had arrived, so were completely clueless that they never arrived. We have been so frustrated and so upset by the constant pushing and calling. I have missed so much work and had to do so much of this myself, I have no idea what their value has been. We changed solicitor for our onward move the experience was so bad. Sadly we were too tied in with the sale to change. More than once this has jeopardised our flat sale, there is so much delay and there is a total lack of responsibility from all parties. Please I implore you, spend a little more, find a decent solicitor. read more