I scheduled an acrylic removal and gel manicure after being referred by a friend. From the moment I…read morewalked in, I already felt uncomfortable and unwelcome. I arrived on time for my appointment, but I was not taken back until about 10 minutes later.
My nails were wrapped for acrylic removal, and I was told they would need to soak for 15 minutes. However, only about two minutes later, another woman came over, removed everything very abruptly, and immediately began working on my natural nails. She was rough throughout the process, but I chose not to say anything at the time.
During the appointment, she commented that my eyebrows were "thick" and said I would look prettier if I got them done. I declined, but the comment felt unnecessary and unprofessional.
Very little care or attention was given to shaping or cleaning up my nails. After applying cuticle oil, she instructed me to wash my hands. I returned to my chair expecting to continue with the gel manicure I had specifically scheduled, only to be told, "You're done."
I then explained that I had booked both a removal and a gel manicure. I even stated that if there was no time for gel, I would have accepted regular polish because I did not want to leave with bare nails. Instead of apologizing or trying to resolve the issue, she appeared confused and dismissive. Frustrated at that point, I simply said I would leave if there was no time to complete the service.
When I spoke with the receptionist at the front desk and explained the situation, I was met with the same lack of concern. She simply stated, "Okay, $26." I later checked the website and saw that acrylic removal was listed as $5, so I am also confused by the additional charge.
What disappointed me most was the complete lack of care and professionalism throughout the appointment. My nails were not shaped properly, no effort was made to make them look presentable, and no one seemed concerned that the service I booked was never completed. I have worn acrylics and nail designs for years, so leaving the salon with bare, unfinished nails was upsetting and embarrassing.
This was my first experience at your salon after receiving a recommendation from a friend, and unfortunately it was extremely disappointing. I left feeling ignored, dismissed, and honestly upset enough that I cried in my car afterward.
I will not be returning, but I do hope someone takes the time to address this situation appropriately.
