(Updated) We had some sewage water back up in our basement that flooded the floor of our basement…read morebathroom. We needed to pull up the basement tile, pull the toilet and sink, and sterilize the area that had been contaminated. Servpro gave us what we considered to be a reasonable itemized estimate of $750 to do the entire job, so we had them do it. As near as I can tell, they did a decent job of pulling apart our bathroom and sterilizing the area. There were 3 things that left me dissatisfied. First, we thought the estimated fee, $750, covered the whole project including putting the bathroom (toilet, sink and vanity) back together. But Servpro considers that a separate project. So we were shocked when we got another itemized estimate from them to put the bathroom back together for $3600! We thought that was outrageous so, we found another company to put the bathroom back together for under $400 - far less than the price Servpro quoted us. The 2nd issue was that the bill was $850, more than $100 above what they quoted me. I spoke to a nice woman in their billing department and said I had some questions about the itemized bill. There were some items on the bill that I didn't think belonged there. This brings us to the 3rd issue. The woman at Servpro told me that the person in charge of our project would call me back the next day and we could discuss the questions I had about the bill. Nobody called me the next day, or even the next week. Eventually I saw the futility of the situation and just paid the bill - which I'm sure is what they were hoping I'd do. I felt it was, to say the least, a questionable business practice to tell us the fee for the job was $750 but that was literally for only half the job. And then they tell us the rest of the job is $3600. And when I wanted to discuss the bill with them, I never heard back. If this experience is any guide, I cannot recommend Servpro.

I would like to thank Mikey for his professionalism, kindness and great job in removing the MD and…read moredampness from my basement...

I have used Servicemaster by Blaze multiple times to clean my now 16 year old white carpeting and…read morewhite tile. I would love to replace it, but every time it's cleaned, it looks brand new. I always request Donald, because he takes enormous pride in his work and always makes sure I'm completely satisfied before he leaves our house.

ServiceMaster cleaned the carpets in our new house and even though the new house was way bigger…read morethan the old, they did ever square inch. Don was extremely courteous and very professional. I would recommend them any day.

I've had a lot of people reach out asking how this ended so I thought I would share as we are just…read morewrapping up our contract with ServPro. After months of back and forth removing line item after line item of services ServPro billed to insurance but never started/completed, we were just sent our final bill reflecting the $4,000 off they charged for work not done. They took off $1,000 for how their associates behaved in our home and me acting as impromptu office manager for this site/invoice. All in all, I would strongly advise to NEVER use Servpro of Iowa City/Coralville.

Serv Pro came out to take care of cement dust in our basement. They were prompt, responsive,…read morelistened carefully, worked with me on price and what I could do to help, came back quickly for a few missed spots. Then they cleaned our upstairs carpets. Their workers are friendly , communicative and the work on both projects was perfect when all was completed. I would recommend them anytime.

Our pressure line burst in our upstairs bathroom at about 1am. We woke up to a literal waterfall…read morepouring out of our basement ceiling. We ran upstairs to find all three of our rooms and bathroom ruined and flooded. I was in an extreme panic and called 911 Restoration. Andy was really great at keeping me calm and assuring me that everything would be taken care of; and that's exactly what happened. Like I said I panicked so I called the Cedar Rapids Restoration when we live in Dubuque, and they willing did the drive everyday to come out and work on our house. Andy and crew, came out immediately and arrived at the house at 3am and worked until the water has been contained. Like I said, they continued to come out and reassure us that everything was going to be fine. He was very up front with the situation and walked us through everything we needed to know. Aside from the whole extreme water damage situation, it was a great experience and nice to know someone really cared about us and the situation at hand. I highly recommend Andy and 911 Restoration Cedar Rapids.

From the owner: 911 Restoration of Cedar Rapids is a full-scale water damage cleanup restoration company offering…read moreyou peace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, reconstruction and everything in between with 24/7 availability. Take precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. Disasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.

I had an amazing experience at Servpro. Their cleaning was fast and the employees were very nice…read more There is honestly nothing bad I can say about them.

I was in need of having someone help with mold in my home. I contacted Servpro and they were there…read morequickly to give me a quote and once I gave the approval they came and removed all the damaged drywall. The workers did an excellent job. They cleaned up all of the drywall they tore down and swept the floor. I could not have asked for a better job. In fact, they did such a great job, I contacted Servpro again to shampoo all the carpets in the house. Once again, I was very happy with their work. The staff from the very first person that answers the phone to the billing staff are all professional and very accommodating! I highly recommend ServPro of Burlington!!!

Home Pro cleaned our living room carpet and to recliners for us today. They were on time and…read moreprofessional but personable at the same time. Reasonable rates too! We will definitely recommend this business!

Great service. Joe was very friendly and helpful. He was flexible with fitting me into his busy…read moreschedule, on time and vey professional. I recommend using this business.

Couldn't do the job I needed, but honest and helpful, and gave me a path to follow to maybe get it…read moredone. We need more people like this in the world!

Clark's wasn't available to help with my project at this time but was kind enough to refer me to…read morethe service provider I needed. Very helpful and responsive. Thank you!

Terrible company to work with. Doesn't show up regularly, would go days without any contact or work…read moredone. construction that was completed was done poorly and had to be fixed and the restoration of our items took 3 months, items were returned dirty, we had to threaten to show up with a trailer to get our belongings before they returned them, any item we questioned we were told "it's ok insurance will replace it" so they stole our stuff and the cost was double the initial quote. After many failed attempts to contact and work out a timeline for construction we fired them and moved on with someone else.

Reasonably priced, great at communication, very conscientious…read more I wish I had called Sandberg Restoration for our building's initial water problem. I did call when it was time to redo my entire condo. To begin with his initial quote was very detailed and reasonable; and he did not hesitate to provide me with references. He has been willing to work with any changes and give suggestions. Finally there was another water problem with the building and he handled the clean up like the pro he is AND helped a neighboring condo too. I am still mid redo so no pictures yet. I just wanted to get a review on line because I'm impressed how he has stuck with the time line and that he has been very willing to call or respond to a call.

Showed up on time did more than expected. It was like a miracle after he was done was willing to…read morebring up equipment to make the job even better.

Had real men come out and clean our carpet. After a few days I saw spots on the carpet that had…read morenot been cleaned. I sent a text to the owner and never heard back. I guess he doesn't care about customer satisfaction. When he was at my home he talked about how superior his process was compared to other carpet cleaning companies, after my experience I disagree. I would not use this company again nor recommend it to anyone. His prices are also high compared to other companies. If I could I would give this company a rating of zero.