I am submitting this complaint regarding an experience I recently had with one of your stylists who…read moreprovides children's hair services.
I booked an appointment because the stylist was advertising a promotion for a specific children's hairstyle. I sent her a picture of the hairstyle I wanted for my daughter, and based on the promotion and the picture I provided, I reasonably expected my daughter to receive that style. However, when the appointment took place, the stylist did not perform the hairstyle that was advertised or the style I had shown her.
The promotional hairstyle also included a bow. During the appointment, the stylist asked me what color bow I wanted, which led me to believe the bow would be provided as part of the service. However, she never provided the bow. Despite the fact that the service I received was not the promotional style I booked and the included accessory was not provided, I was still charged the full price.
When I brought this to the stylist's attention and explained that this was not what we had discussed, her response and attitude toward me were extremely rude and disrespectful. I was not treated as though I was simply raising a reasonable concern about a service I had paid for. Instead, the interaction became unnecessarily hostile and uncomfortable.
What concerns me even more is how my daughter was treated during the appointment. My daughter is a child with disabilities, and I made the stylist aware of this. My daughter was in the chair for approximately three hours. She did not scream or cry throughout the entire appointment. She briefly reacted a few times because the braiding was painful, which is something that can happen when a child is getting their hair braided. Other than those brief moments, she cooperated with the service.
The stylist stated that she works with children, which made her attitude particularly concerning to me. After I explained my daughter's disabilities, the stylist responded in a way that made me feel as though my daughter's behavior was an inconvenience rather than something that should have been handled with patience and professionalism.
The interaction affected my daughter emotionally. Afterward, my daughter told me that the stylist hated her and didn't like her. As her mother, that was extremely upsetting for me to hear. A child should not leave a professional children's hair appointment feeling disliked, unwanted, or ashamed because they experienced discomfort during a service.
I understand that working with children can sometimes be challenging, and I am not expecting a stylist to tolerate inappropriate behavior. However, there is a major difference between appropriately managing a child's behavior and treating a child and their parent with disrespect. If a stylist advertises that they work with children, I expect them to demonstrate patience, professionalism, and appropriate communication, particularly when working with a child who has disabilities.
I am asking management to please review this situation, including the advertised promotion and the conduct of the stylist during my daughter's appointment. I would also like clarification as to why I was charged the full price when the promotional hairstyle and included bow were not provided.
I am not submitting this complaint simply because I was unhappy with the hairstyle. My concern is the combination of the service not matching what was advertised, being charged full price after raising the issue, and the way both my daughter and I were treated when I attempted to address the matter.
I would appreciate a response from management regarding how this situation will be addressed. I also hope the shop takes this complaint seriously so that other parents, particularly parents of children with disabilities, do not have a similar experience.
