This is the first time we went and it was ok. The outside doesn't even have a parking lot. It's…read morejust dirt so people park wherever they want. The inside is nice but I do recommend bringing your own food and drinks because the snack bar doesn't even look sanitary and it's expensive for the less amount they give you. I spent $15 on a piña colada mixed drink, and it tasted more like water than the flavor itself. And when I went to the changing room and restroom. It was dark in there where someone could be hiding. so if you have children or teens, I recommend you going in there with them.

Mismanaged, unsanitary, and rude -- never again…read more We arrived with a confirmed cabana reservation (booked weeks in advance) only to find another group already in it. When we approached the staff, we were met with confusion, zero accountability, and not even a hint of urgency. It quickly became obvious that double-booking is common here -- no system, no protocol, just chaos. Their "solution" was to move us to a different cabana, which was smaller than the one we actually paid for. When we asked about a refund or at least the price difference, they told us we could get that -- but only if we left, because the other guests who booked that one were arriving in an hour. So basically: take it or leave, even though we were the ones who followed the rules. And don't even get me started on the restrooms -- they were absolutely disgusting and disturbingly dark. I'm talking pitch black in places where people need visibility. It wasn't just inconvenient; it was actually dangerous. There were elderly guests struggling to navigate inside the bathrooms, and no one from staff seemed to care or respond when we brought it up. As for the staff? Unhelpful and rude. Not a single sincere apology, and when we tried to speak to the owner, they were shockingly disrespectful and dismissive. No customer service, no professionalism, just attitude. This place has serious management issues and clearly doesn't care about guest experience, safety, or basic cleanliness. Save yourself the frustration -- go anywhere else.

My son is autistic and he LOVES playing here! It's always clean and the staff are kind. My son…read moreleaves here pooped. It's very affordable and safe.

Cleanliness 4 Price 4…read moreFood 4 (snacks) Ambience 5 (for children) Staff 5 Best spot in the RGV for your kids you have fun. It's an indoor playground where your children are safe and have plenty of room to explore and just be kids. It's cleaner than most public parks and you don't have to worry about the environment or uncertainties of weather conditions. The establishment has comfortable seating while you wait for your children to play. Of course you have restrooms close by if needed. The Staff is always friendly and very welcoming. Staff is constantly monitoring the playground to ensure that all children are safe and following rules. The Staff works hard to keep an eye out on the children in all parts of the playground. They certainly take their time to make you feel welcomed and invited. I highly recommend if you have children under the age of 10 to bring them here so they can have tons of fun. They do offer a snack bar with yummy treats such as freshly made popcorn, chips, a variety of candies, cotton candy, soft drinks, bottle water, Powerade, ice cream and even nachos. With so much more to enjoy.

We happened upon this place by accident while trying to fill some time. When we arrived there was…read moreno one jumping yet they didn't hesitate to open up the play area and inflate all of the inflatables for my kids to jump. The staff was very attentive and the place was clean. They have a good assortment of inflatables that include a few with slides. They had two staff members watching the play area at all times. The price to jump was very reasonable for one hour. Overall my children had fun!!!

the facility itself is very spacious and the party is very attentive, our guests had a lot of fun…read more the problem is with the management staff that lies and lies and lies!!!! we will never have another party here and will not recommend them to any of our invited guests

Staff was really nice and overall the place was good but don't go when there is a lot of…read morereservations.