Please support other businesses that care and support you. PharmKent will happily leave you wet and cold in the rain for a couple hours. Do they deserve your money?
This business sucks at managing demand and it shows. Never come here with a walk in. You'll wait 2 hours minimum. If you preorder, it's an hour minimum usually. You'll likely be fine if you're med.
I'm from Wilmington and go to Rise Dispensary in Joppetown even though it's an extra 45minute drive just to AVOID THIS DISPENSARY.
Tl;Dr: clear your schedule if you go to this dispensary because you'll be there all day. The customer service is beyond subpar. Price wise it's average, if not expensive, comparatively. Needs kiosks but too dense to realize it. Icing on the cake is the rude staff. That made the experience quite memorable.
Actual review below if you want to read:
I've been buying from dispensaries ever since Maryland legalized and yes there has been some obvious growing pains but this dispensary has not grown at all. From the day it opened to now a couple years later, the store has been operated in the worst manner possible because of their inability to manage demand. It went from lines, to bleachers, to standing outside in the cold in a tent.
It doesn't take a rocket scientist to realize that the business needs automated ordering. It has needed kiosks since the day that it opened but nothing has changed. Adding this is rather cheap, considering it is genuinely just an operating system and some I-Pads... no legal headaches involved...
I inquired about this to the staff only to be greeted by rudeness and asshole comments near instantly. Everyone at this business knows it's run like shit and happily defends it. Manager was polite and cordial though. I believe her name was Stephanie? Credit where it is due.
The only solution is voicing our opinions which is why I'm leaving this review. Hopefully it'll help people realize that a bit more of a drive is worth it to save both time and MONEY. You'll get a better deal at dispensaries closer to Baltimore and it won't be such an unpleasant experience. It can be a drag to drive that far but it is worth it just to avoid PharmKent. I promise that you will be much more satisfied with your experience.
Beyond my own opinion, I've heard similar complaints from friends of mine who smoke. Constant bad stories of 1-2hour waits only for their order to be messed up or an item actually out of stock...
Please go to a store that'll care and provide for you the same way you care and provide for the business. PharmKent is not that business.
I'll add pictures of the lines and people sitting outside for hours at a future date. Hopefully, if you read this review, you're not one of them! read more