Three out of three times I've had my prescription filled they weren't ready. I've even had…read moreautomated calls telling they were ready and went days afterwards and the scripts STILL were not ready. One was only partially filled. Should I give partial payment? Excuses upon excuses are given when I try to find out why this keeps happening. I get that they have a lot to do, but these are items people rely on. Time to give my money to a different pharmacy I guess.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 9am-1:30pm, 2pm-7pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

What's gem of a store for many items. We went this weekend for the Christmas sale and we found so…read moremany lovely items not found elsewhere for gifts and decorations. The employees are so friendly and knowledgeable, it was truly a delightful holiday experience.

A non chain pharmacy that gives personal caring service. What a find. And a fabulous upscale gift…read moreshop and cosmetics counter.

The friendly staff, help me find exactly what I needed! They even helped me use a coupon, directing…read moreme to the ATM... And showed me where I could get a drink of water, for my empty coffee cup! Thanks again to Tyler Julie, Michelle, & Sue, the story looks great, and I see you all working super hard, doing the graveyard shift over here! I even found a lucky penny, on my smoke break!

The Walgreens pharmacy in Lake Geneva offers very poor service. I had a prescription sent over that…read morewas a STAT order. The pharmacy was given all of the insurance information needed to process the order. They were called 3 times on 4/27/26 to be made aware of how serious the order and they reassured me that everything will be processed for a 4/29/26 pickup (today). Well, they didn't process anything, and they are just now sending over information to the physician's office for an authorization they say they needed. They stated that the authorization usually only takes about 24 hours to process. They were not able to give me an answer as to why they waited until today to send in this authorization request, and not send it Monday like they reassured me over the phone. The pharmacy technician used the excuse that their system is older than him and they are not able to read any insurance card information if it's attached in the app. He seemed to think that was a good enough response but that's horrible. So no one is fixing this system? This excuse was given to me years ago but I suppose it's not a priority for the pharmacy manager Vanessa Bellei and Walgreens corporate office to fix. Serious side effects occur within the liver if this medication is stopped abruptly. This is unacceptable. When I spoke to the insurance company shortly after, they were shocked that the pharmacy decided to wait until 4/29/26 to send in the authorization knowing there is a 24 delay, minimum. All of their notes shows that the pharmacy should have sent in the authorization 4/27/26. Now the pharmacy's negligence has delayed my care which luckily the doctor and insurance company documented in case there are medical issues from this. Also, if you care about privacy you won't get it here. Prescriptions are placed in bins that are visible to customers at the pharmacy pickup/drop off desk. I can see full names and addresses by just standing here.

Really nice and friendly staff! Nothing different from other Walgreens store wise but the staff…read morereally stood out to me, which makes me want to come back :). They always greet me when I walk in and ask if I need help with anything.

It's a Walgreens! Nothing special here, except they are one of the only places that I know of that…read morecarry BAWLS Energy! My new favorite place hahaha.

Wow! The pharmacists here go above and beyond! My daughter needed Tamiflu and our typical…read morepharmacy we use was out of this medication. I called Prescription pharmacy and within 10 minutes they had called for our prescription to be faxed over, filled the medication and helped me figure out my new health insurance card. Not to mention both pharmacists I spoke with were incredibly kind! This will now be my new go-to pharmacy.

Great service! Knowledgeable. Very friendly and personable…read more Really know there meds. And very helpful when you have questions. Thanks!

If you like to have to hunt down a button to push to get assistance with getting [checks notes...]…read morea SODA, as well as incredibly rude service, this is your place!

The only thing special about this pharmacy is their amazingly poor service. They take weeks to…read morereturn out of state phone calls. They often send meds to the wrong address which delays your prescription. Thankfully my new prescription was not urgent. Ask your doctor to recommend a different location.

Right in the middle of Mukwonago, it's a nice spot to stop quickly for water or snacks…read more Unfortunately they didn't have any bubblrs which is so sad. I think every place in Wisconsins should have those. I was glad to find bloom sparkling water as those taste similar so at least I got something. My boyfriend also got water and chapstick. He got burts bees which gas stations don't always have so he was very content.

Let me preface this review by saying: 1. I have 35 years of experience in the pharmaceutical…read moreindustry 2. I have worked in a pharmacy 3. I have family members that are pharmacists PRESCRIPTION SERVICE STORE #07039 Once again, a prescription (possibly two) submitted to this pharmacy was "on backorder". About 50% of the prescriptions I send to this pharmacy can't be filled in a timely manner & require multiple trips store. Today I had 3 scripts, only one was available. These are common meds - not compounded or requiring a special pharmacy. While backorders & drug shortages do occur, this seems to be the norm for this store. It appears some meds aren't stocked at all, while some scripts are outsourced to a third-party company. Where are the pharmacy performance metrics for this store (more than number of scripts filled a month) & the outsourced vendors (wholesalers and contract pharmacies)? Why aren't script metrics and turnaround times being reviewed and the pharmacy stocked accordingly? I currently have two scripts outstanding. In the Walgreen's app, one is designated as "in process" and one as "delayed - reviewing prescription". Initially it was identified as "reviewing prescription for insurance". I had to go to the store to find out it's backordered (AGAIN). Why isn't it designated as such in the app? Responses to text messages by Walgreen's (answer YES or NO) are typically rejected by the system. Wait times for picking up scripts in the store are frequently long (10-15 minutes to just pick up a script). I've frequently gone into the store or to the drive through and left because of the wait time. PHARMACY TECH STAFF I can state without exaggeration the pharm techs at this store are the rudest and laziest ever encountered. One time I asked if they could check the availability of my medication at another Walgreen's store, I was told to do it myself - she wouldn't check their system for me. I went home, called another store, and while the pharmacist didn't have the med at his store, he DID look & told me what stores DID have it & he transferred the script to that store for me. I was able to pick up my med and avoid missing a critical dose. Today, the script submitted 3 days ago was "backordered". I asked the pharm tech if another store had It & she just said NO. When I asked what other dosage forms the store had (so my Dr could submit a different Rx), she said she couldn't tell me that. She insisted none of the Walgreens in the area had this medication & and it was "on shortage". She talked over me, would not let me finish my questions & had a bad attitude. She never did respond to my question about providing me with a partial script until the rest of my medication was received. She would not check the computer for other stores who had the med. What she didn't know is that I KNEW it's no longer on shortage because I monitor the FDA website of drug shortages & know for a fact that they CAN tell me what other milligram capsules they have on hand. Why? Because this happened at this store previously. Again, I called another nearby Walgreen's and yes, they DID have my medication in the dose I needed. SUMMARY The excuse "there is a drug shortage for this medication" is no longer valid in most cases like it was after the pandemic. Stop being lazy - go to the computer and see what other stores may have the med. Tell customers if there is another store with the needed medication so they have an option about waiting to get their med, or to go elsewhere. Send your pharm techs to charm school. Don't hire people who don't have the appropriate people skills and certifications as a pharm tech. Pay attention to the store metrics & stock/outsource accordingly (drug type, scripts submitted, etc). PAY ATTENTION TO CUSTOMER FEEDBACK. These issues appear to be unique to this store and have been voiced multiple times on YELP and elsewhere. I have never had these issues at other Walgreen stores or at CVS. Unfortunately, the nearest CVS is 30 minutes away. Really disgusted with this pharmacy and the pharmacy staff; pharm techs are really unprofessional (IF they really ARE certified pharm techs). If I had treated customers like I was treated today, I would have been fired. Hey Walgreen's - listen to your customer feedback up there in your Lake Forest mansion and do something!

I just got off the phone with the pharmacy tech from Burlington Walgreens. The person was rude and…read moreshort with me. I tried using the automatic system but the information to confirm wasn't correct. When I tried to explain that I was cut off. Ultimately I got my prescription filled. I have noticed more and more Walgreens is inconsistent with the services they provide. My husband gets text messages to be notified that his prescription is ready for pick up. When he gets there it isn't ready. When he asked what happen he was blown off and the question was ignored. My family will be looking for another pharmacy. It's obvious that Walgreens feels their time is more important then their customers.

This is associated with the pharmacy: Sadly, they are rude and cannot explain why Walmart processes…read moremy prescriptions without an issue but they cannot. The are not solutions people. They are understaffed and aren't willing to see their own shortfalls. I have asked them to stop calling my independent physician's office about a prescription I not longer get through them. My medications are old school. Nothing new or out of the box. Snotty on the phone. Sad, as I given them 2 stars as I am from Burlington and would like to hope for the best. They must have so much volume that they can no longer handle the issues in a kind and considerate mannor. My insurance does not require preauthorization. They insist it does. Walmart knows that it does not. Drive-through no more.

I have used this pharmacy for years not only because it is close to me but because of the…read morephenomenal staff. They are truly like family and are always very courteous and go above and beyond the call of duty. I could not recommend them enough. I have called for medication help, suggestions and recommendations and they have always taken time to explain and go out of their way to make sure I understand fully. Well worth the drive if you are looking for a pharmacy and staff who looks after your health needs.