*WORTH READING IF YOU ARE CONSIDERING THEIR DAYCARE SERVICES* I have never taken my dog to daycare before, so I was unsure what exactly to expect. I toured the facility and was told they would be taken out every 2-3 hours and that on nice days they are taken out to play by a staff member. I dropped my dog off at 8:15 for her first day and logged onto the webcams around 8:30 from work. I checked them every 5-10 minutes throughout the morning only to find my dog, as well as the others, laying at the entrance gate, clearly unsupervised and waiting for someone to return. I understand it was a slow day and that you can't force the dogs to play, however, my anger was beyond that matter. Not once between 8:15 and the time my father picked her up at 1:30 was she taken out to the restroom or even checked on for that matter. I did not see a staff member take any of the dogs, big or small, out to the bathroom. I observed two dogs have accidents throughout this period of time. I am sure this is common; however, it is not like they were given the chance to choose otherwise. I am paying for my dog to interact with other dogs as well as have the ability to relieve herself throughout the day when I am at work. What I got was basically the feeling that I abandoned my dog in a strange place with no one who cared to even let her out to use the restroom or see how she was adjusting on her first day. Upon bringing her home, she went to the bathroom for a long period of time and proceeded to chug 2 full bowls of water. I am unsure if water was even out for them, as the camera angles only show you half of room. You do not get access to these cameras until you are a customer and the password changes daily. I logged onto Camp Bow Wow's website to see what their webcam/doggy day care looked like, and it was completely opposite scenes. Camp Bow Wow had staff on hand interacting and cleaning up and taking dogs in and out. The kicker? They charge the exact same price as PetWorks. I do not like to write reviews to bring businesses down, I actually never have before, but after researching more and hearing the awful videos recorded of the owner instructing staff to overcharge for boarding and offer customers boarding room cameras that don't even work, I was disgusted that I ever even put my dog in such an awful environment. Save yourself the money and the heartbreak and let your dog rest at home while you work or try a different daycare. I also did not even bother addressing the staff directly, as I do not want to hear any excuses about it being hot out or anything in between. I guarantee this staff member was chilling on her phone, watching tv, or sleeping out of sight of these animals, as you never see any of them react towards the door she has to enter in from. Wish I had the entire morning recorded. PetWorks should be ashamed of themselves. Save the doggy daycare businesses for those who actually care. read more