Wonderful store with staff who are amazingly knowledgeable and beautiful healthy fish. Been buying…read moremy fish here for years and never had an issue. Well done guys!

WORST WANNABE PET STORE IVE SEEN IN 25 YEARS. Worst service…read morefrom the owner and tanks full of deformed and sick fish. Dead fish being eaten by tank mates in several tanks. Owner claims that his local customers only like cheap fish so its ok to sell them sick and deformed fish. All the varieties of Rainbow fish look the same. Sick and no colours at all. Most look crossbred and in terrible condition. Owner had a go at me as i spent over $52 and asked for a $2 discount. Although i spent some money here trying to save a few fish. I was told my 5 year old daughter had to go to the pub or mcdonalds to use a bathroom. If i was spending my money there, we would have used their bathroom. Certainly not a family friendly place and very dissapointing to see fish in such terrible condition and conditions. And the owner does not care at all. Just wants your money and then for you to leave. He tries to have a personal attack on customers instead of taking some advice onboard and caring for the animals and customers. Clearly the owner should be working shovelling dung away from the public.

Maybe its the long-latent country girl in me; there is something I love about shops where you can…read morebreathe in the sweet smell of clover hay while cuddling a six-week-old Jack Russell. Every time I come here I take great delight in cuddling the puppies, of which there are new varieties coming in to the store each week. But take heart, Fantastic Pets only sources from private breeders and doesn't source from puppy farms which is really important to me personally and to an increasing number of consumers. Apart from the hay and puppies, oh and CHOOKS, there are kittens, rats, mice, birds, rabbits, snakes, frogs, fish and guinea pigs here, as well as every kind of food and accessory you can find for your precious fur-babies. This business is family owned which separates it from a lot of the other large-scale pet supply businesses out there and you will always get great, friendly, personal service.

Poor service with rude attitude from a couple of staff on more than one occasion. Got a very…read moreuninterested response and then a smart comment (he thought he was smart anyway) when I informed one guy that they had a product priced incorrectly (DOUBLE the price of Petbarn). Very silly. We have 2 horses, 2 cats and one dog with a plan to get another dog. We also know a lot of other horse owners. Guess what. They'll ALL hear what I think. The one bright spot has always been Mitchell. He's brilliant. Clone him and you'll do a lot better. Very unamused. I hope you enjoy the profits of selling things at double the price. It will never make up for the customers you have lost.

Buying cute things for my puppy is one of my life's most unnecessary and enjoyable pastimes. And…read morePetbarn is definitely my go-to place for cute, unnecessary items. Petbarn's range of dog beds and accessories is huge and ranges from mid to high-end in terms of price. The staff are always really helpful if you need help picking things like wormers and the store is never too busy, so you will never wait too long for service. They also stock the "Fuzzyard" range of products which included shampoos that are more expensive than the human version, puppy perfumes and paw cream. (Don't judge me when I tell you I actually bought some, OK??) Petbarn also works in partnership with a lost dogs home, and usually has puppies that have have a difficult start in life available for adoption which wins them massive brownie points from me considering how easy it would be to simply source and sell puppies form puppy farms.

Asked for help. Was told wont be a minute. Waited 20 minutes with no other customer in store. Lost…read morea sale. Terrible customer service today 20th of sep at 1200hours