I've been taking my dogs to the grooming department for a like two years now. I've never had a problem. All of the staff are kind and gentle. They also do their best to accommodate. Once my dogs decided to roll around in the most disgusting, smelly gunk. I washed them at home and the smell would not go away. The groomers fit my dogs in and I'm extremely grateful. In regards to the store itself, they pretty much have what you need. They also have a good rewards program. read more

PetSmart - Two very happy dogs in their petsmart collars - Pet Groomers Near Me - West Long Branch, New Jersey

Staff is usually polite and helpful store is clean. I really like the grooming center very accommodating.

Worst grooming my dog has ever received... user beware! I felt the groomer, suzie could have worked on matted areas as opposed to shaving down to the skin. ... unacceptable... will never return! read more

I don't normally leave reviews, but I felt like pet smart west long branch has too low of a rating for the quality of service they give at the grooming salon. I have been taking my pug there for months, and am always worried about how she's being handled by others. Every time she's come back from this grooming salon she is bouncy, happy, smelling great, and playing with the women while she waits for me! Lissette did a wonderful job today, treating her gently and being able to cut her nails, which she usually fusses over with me! If you are nervous or worried about bringing your dog to a groomer like I am, I highly suggest the grooming salon at west long branch! read more

I left my dog to get bathed, nails done and ears cleaned. He still smells like dog (not clean. Seems like they only wet him and then dryer him) some nails weren't done and his ears are filthy. This is a short haired dog that likes to be groomed so no one can tell me it's cause he didn't let them groom them. I payed 70 dollars for basically a blow dry and that's it. I will be calling corporate to get my money back. read more

So grateful for Lisette in the grooming salon!! Yes, I said it....the "grooming salon"! Wonderful, immaculate, meticulous. I have a Mini Golden Doodle...not an easy dog haircut to do, as they have a very specific "teddy bear" look. During Covid, only mobile groomers were able to groom (dumb rule IMO and mistake to ever consider in the 1st place on my part as my poor Mini was butchered). It's been 4 weeks and she is starting to grow out but needed a good bath and a trim to even out where the holes were! (Yes, the butcher gave her holes!) So, Pet Smart in WLB re-opened and I booked with Lisette who had been grooming Lola for months prior to Covid. Well, my teddy bear is back in her way to normalcy!! She has her shape back and would you believe when I brought her in she was HAPPY to see Lisette, and Lisette was happy to see Lola! Never again will she go anywhere else. The store is always clean and anytime you walk in someone always asks you if you need help. As far as I'm concerned, there are not enough stars for the Pet Smart in West Long Branch!! Thank you to everyone there! read more

Training is a joke. Female trainer isn't friendly and has an attitude, she moves through topics quickly and then spends 90% of the time giving individualized attention to the other dogs in class, yet basically ignores mine or spends less than a minute. read more

I've had multiple fish and other pets before so today I came to the store to buy a small fish tank and a tiny gold fish for my bedroom. I picked one out and George came over to get the fish for me. He than started to question me asking what size tank I had for the fish at home. I was buying a 1 gallon tank and this guy told me I needed at least a 29 gallon tank for the fish! He wouldn't even get me the fish I wanted. Only plus side was me and my friend got a good laugh out of it with the way he acted. read more

Great pet store with all the needs I have ever requested. pet grooming exotic pet info, you name it they provide it. I have owned chinese water dragons, fish , frogs, and they have all lived great a quality of life! A+++ recommended read more

I'vee gotten my dog groomed twice at Petsmart in Long Branch and both times they cut his paws. DO NOT HAVE YOUR DOG GROOMED THERE, EVER!

The store has everything I need when I go to purchase cat and dog items. There is always something that I need on sale and the cashiers are friendly. read more

I drive all the way to brick township bc this location is so poorly run, poorly stocked, and the training is way below par.

In life, you are bound to face the ill-fortune of going into terribly run, awful stores, and today I faced exactly this. The fish food section was both incredibly over priced, and half of the shelves were not stocked, making even finding the fish food I needed take way longer than expected. I take the overpriced food to the checkout lines which were sparse for the heavy amount of people in the store. I walk up a open register finally after standing behind someone for 5 minutes, and then and only then does the sales associate have the audacity to rudely tell me that I have to let someone in front of me, and then continues to rudely explain how I cut everyone and that everyone is to wait in a large line and wait to be called up. No where in the entire store is there anything about this being the system of how to checkout, and to be told off and jeered at by this jerk of a cashier was awful and just added to my anger at paying 8.00 for a normally 5.00 small container of food. By the time I left I had wasted 25 minutes for one item and not in a mood. So if this sounds like the kind of experience you would like, go ahead and go to this petsmart, otherwise make the smart move, and do what I will do for now on, which is not going here. read more

I stopped going here 2 years ago because of a nasty employee. When I complained to them, nothing happened. When I complained to the corporate office, I was told she was going to be retrained. That's not good enough, some people shouldn't deal with the public. read more

do not buy anything from this store! b a d p e o p l e!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! both managers by the name dana are the rudest people i ever dealt with ! i purchased a 36" crate at that store as a gift to my son and his family about 2 months ago for my grandson pet a boxer ! the crate stays at my home for when they visit me in long branch where i reside , i didn't realize that i had purchased a small crate rather then a 42"x 28". i am in that store every other week for one thing or another to buy my grandson's pet toys and food ! my son and my daughter in law both attorneys live in north jersey and frequently visit pet smart in rock away to buy "duke" all the food and items he needs ! constantly spending money!! at pet smart . do not buy anything from this store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this morning i called the store and i spoke to a " dana" supposedly the day manager , i explained to her that i had purchased the wrong size crate!!! i told her i paid with a credit card and purchased the crate from their store ! i didn't remember what credit card i used and of course didn't have a receipt !! (i don't know anybody that keeps receipt for almost 2 months) all i wanted is to exchange it anyway , just last week i had to return a 25 pound bag of food that expired a year ago !! duke got sick after the meal ! of course they took that back for obvious reasons ! "dana" after much hesitation ,said that it was ok for me to return the crate with no receipt as long as it wasn't damage !" duke only sleeps in there every week end!, do not buy anything from this store!!!!!! . i got to the store at around 12..30pm ! i live , only minutes away from the store! in heavy rain , i drove there within 1 hour of the conversation i had with " dana ".and in heavy rain carried the heavy crate inside!!!! i asked to see dana! without even an hello or hint of kindness and common courtesy she said: i cant take it back because the other manager, also by the name " dana" said that it was their policy not to take anything back without a receipt! i asked dana why she lied about what she was going to do!! i asked her to let me speak to the big shot!!!!! "dana" the "'tough manager" , she rudely comes over and said she was not going to take the crate back and exchange! if i wanted another size i should buy ! after all i made the mistake and i should pay for it!!!! , i am 70 years old and disable with a rod in my right leg! it was a altercation behind believe ! she was yelling and screaming at me !!!i was in fear for my safety! i asked her for the main office tel # i dialed the # and it was the wrong one! i guess they didn't expect me to call right there and then! i was getting really upset , i told her i was going to stay in store till the issue would be resolved! then she said she was going to look it up ! i was standing by the checkout counter! exhausted already from the situation that kept escalating , she said that she couldn't find it , so she wanted all my 26 credit cards tu run the#'s. finally the other dana gave me another # to petsmart headquarters! got back on the phone with petsmart and while i am talking to customer service department she comes over after moving my cart and started yelling at me : get out of my store!!! get out of my store! i was not going to give her all my credit cards #'s for her to find out about a pet crate!!!! i told her that i did not have all of them with me and i was not going back home in the rain to satisfy her stupidity!!! i was never so insulted and in fear ! this "dana" the "owner was going to throw me out of petsmart!! unbelievable!!! yelling at me and pointing with her arm and extended index and yelling "get out of my store and stand outside in the rain!!! i was able to finally get a complain # from the customer service at headquarters !! they will "investigate" " do not buy anything from the store!! nasty employees!! what a terrible experience , at the end a kind customer helped me fold the crate and helped me put it in cart , so i could carry it easier back to my car in the rain !! the " 2 dana's " never offered any assistance!! they rudely walked away!! i am not dropping the issue !! i am sure that there is video evidence of the all incident!!!!! please don"t buy anything from that store! nasty ,nasty managers!!!! joseph from long branch!!! read more