Sadly, these groomers take no pride in their work. I booked a summer seasonal package that was supposed to include choice of shampoo, ear cleaning, teeth brushing, nail grind, bandana, cologne, and a coupon book. When I brought her in, the groomer I scheduled with was not there, but I figured scheduling issues happen so no biggie. When they called me to come pick her up, they didn't even know my dog's name, but again, kinda small, just annoying. I come to get her and none of the extra services were performed, so I basically paid $35 extra for nothing. Her teeth and ears still needed to be done so I did them at home. Her nails were only cut, not filed, and one of was split, so I'm trying to figure out how to fix it without hurting her. Lastly, I had to ask for the bandana and coupons, which was kind of embarrassing because it seems like such a small thing, but I had paid for it. To sum it up, we will not be returning to this location for grooming. Terrible service. read more

We utilized the grooming at this location because we are full time travelers in an rv and happened to be in town. Mariah did a fabulous job on our 4 month old puppy. It was his first haircut and she was able to get him through a full cut. The only complaints are with the customer service. I never met Mariah. When I dropped Opie off, there were two people at the front desk. Neither acknowledged me for several minutes. One left without a word. Then a groomer, Erica, came out with a dog she was grooming, got it all situated to resume. The girl at the front desk told her she was busy. So Erica took the dog back to the kennels and came out to check us in. Erica was great, so friendly and helpful. Without her we may still be waiting there for help. read more

PetSmart - Sasquatch before, civilized after. - Pet Stores Near Me - Warsaw, Indiana

Warsaw petsmart canceled my appointment the morning of my 10 am appointment without getting ahold of me. Apparently they are understaffed so that when a groomer calls in, you get canceled. 36 miles there ,36 miles home. Thanks a LOT petsmart. All I got was this explanation and advice. "It's not my fault, I called you at 7:30 am" AND as I went out the door she yelled "Set up your voice-mail!" read more

I've been taking my dogs here for years. We recently adopted a female breeder dog that is very anxious and easily stresses around dogs she is not familiar with. I took her in to be groomed but she was so stressed that she was trying to barge out the door even though she was leashed. They had 4 other dogs waiting and so I asked that they cancel her appointment. Her anxiety had me anxious as well. I have two other dogs that I took there as well but they cancelled their appointments because they didn't feel comfortable doing my dogs. They made it to seem like I physically harmed them but I didn't even go into the room, I stood at the glass door and asked the to cancel. read more

We took our dog in to try harnesses on her. They only had a couple of people working in there so couldn't get the help we needed in seeing if they had different harnesses in the back. We did manage to find food that our picky one will eat there. I also get all of my supplies for our fish there and am always happy with being able to find what I am looking for. read more

I've been taking my dog here for a few months for nail trims and the occasional bath and it's been a mixed bag when it comes to quality. The first few times I took him they did an excellent job trimming his nails in a very timely fashion. When he got a bath and all of the extra works with it, it took about 2 hours but he came out looking super handsome and clean. However I was accidentally charged the wrong price but they were very quick to refund the difference so no harm no foul. However ever since then when I have taken him in to get a nail trim I feel like they are barely taking any nail off. I fully understand that you can't trim a dogs nail too short but they are literally taking the very very tip of the nail off and nothing else, making it hardly noticeable that he even had a nail trim. I'd say maybe bring your dog here for grooming if you can't find anywhere else read more

I refuse to shop at Warsaw petsmart. I'd rather drive further to a different one. Tried to buy 2 bags of treats that were 50% off and marked that way. At the checkout the young girl said only one bag was 50% off. I told her they had a sign next the all of them marked 50% off. She argued with me, I asked to see the manager and she told me she was the manager! So I refused to buy them both. She was rude and I'll never go back. read more

This petsmart location is smaller than most petsmart buildings, but they have a good variety for the size. The staff has always been very friendly, never had an issue with customer service. I go there every week, sometimes multiple times a week to get crickets and supplies for my various animals. read more

Purchased a baby bearded dragon and could tell almost immediately that something was wrong with him. Took him to the vet and turns out he has parasites (pinworms) and is now on the verge of dying. Do not purchase reptiles here. Find a reputable breeder. Lesson learned read more

We have been there at least 5 times, any of those times we have asked for help, we have never received help! They just turn and walk the other way! They never come back there are few customers in the store they are just lazy. If you need service don't go here, because you will be on your own. read more

The employees here are so friendly and helpful. They try their best to help with all your pet needs. And if they don't understand or don't have the right knowledge to help you then they will find or recommend someone who does. All they want is the best for my pets and it shows. I've had issues with pricing in the past but the employees have been quick to answer my questions and fix the issue! They've grown and become better as a team and it shows. They've helped my cat, Quincy, and I so much!! Thank you!!! read more

I stopped in the other day and bought a couple bags of dog food that were marked down 50% and then an additional 75%. Today we stopped in and grabbed two bags off the same cart, still marked exactly the same. The bags had the 50% off price and the cart had an additional sign saying 75% off. We got the the register and the young girl only took 50% off, and when i asked her about the sign she said no, at one point it was but its not now. I informed her again that it was on that cart and she just continued to argue with me so we put the bags back and left. I should have asked to speak to a manager but had to get somewhere so the food wasnt worth the time. Warsaw Petsmart really needs better informed employees, or to lable their sales correctly. We typically only shop at this store for our pets, but i prefer to shop somewhere with emomoyees that actually understand their job, or can at least read the sign in front of their face. read more