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    PetSmart

    2.8 (24 reviews)
    Closed • 9:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    O STARS!!! PLEASE DONT LEAVE YOUR DOG ON THIS HORRIBLE PLACE! They doesn't care about pets!!! My dog waiting for 5 hours for a grooming!! i Have an appointment at 10:00 but they put others dogs bath like an "express" at front...THIS IS COMPLETELY DISRESPECTFUL!!!!! Why I have appointment??? They left your pet in the cage for a while!!! If you cant handle the appointment at 10. Let us know when is available and we bring our pet to grooming !! Super unprofessional!! Manager need replaced urgently!! PLEASE IF YOU LOVE AND CARE YOU PET!!! NEVER BRING TO THIS PLACE! THEY OVERBOOKED !!

    My dog is like "what are you doing?"
    Kim R.

    I've been coming here for a while and have always had a pleasant experience. For this visit I had to get my dog groomed because she was looking cute but shabby lol. They did a wonderful job and my dog looks fantastic. The dog food price is cheaper online on their website and they always match what they have. All in all a great store.

    Vanessa C.

    Great location, excellent customer service, friendly staff! Had my Shepherd groomed no issues and the groomer was very friendly and knew how to handled him. Didn't gave the five stars as not always I have been able to find what I'm looking for.

    On the way back home. Thank you Jessica!!

    I've been taking my dog to PetSmart for a year now and the groomers are so sweet and caring every time we go. Thank you to Jessica for spending 3 hours of her day with my little girl and helping rid her of her undercoat.

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    4 months ago

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    7 years ago

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    5 years ago

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    4 years ago

    I had an appointment and yet my dog was waited in cage for more than 3 hours, I shall not go back again

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    8 years ago

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    9 years ago

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    Ask the Community - PetSmart

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    As a first-time puppy mom, I used Yelp Assist to help me find a groomer, and this company was one…read moreof the options. I wasn't sure how this mobile grooming worked -- some companies come to you, others have set locations where you can bring your pup- so I asked a simple question for clarification. I reached out specifically asking for a mini groom -- just a bath, nails, and light trimming around the face and private areas. Instead of responding to what I requested, I was sent package pricing for regular and luxury full grooms are $95/$$115 which wasn't what we needed for my puppy's first groom. They were responsive, but the communication was certainly off. Did I not ask the right questions?

    5 Stars for my puppy's first grooming with Maria!…read more My yorkie puppy was in desperate need of a grooming sesh after finally finishing her vaccines and a friend who also has a yorkie highly recommended Buddy Mobile, and specifically requesting Maria for your groomer. Luckily, Buddy Mobile was on Yelp and had great photos and a 5 star review, so I felt comfortable to reach out for a quote through their Yelp page. The quote process was easy as I was prompted to put in all of my dog's info (breed, size, etc) and I was able to specify that I wanted Maria as the groomer. After a quick scheduling process the day came where the mobile grooming van was parked out front of my house. Not gonna lie, handing over my puppy felt like what I imagine leaving your toddler at daycare the first time feels like. I was comforted by how descriptive Maria was prior to taking little Birdie away. She was sure to ask all the right questions to know what we were expecting (plus, she asked for a towel that Birdie had used in the past to soothe her). She ended up doing a FABULOUS job on Birdie's full grooming (wash, cut, blowdry, rounded nail trim, ear cleaning, etc.) and Birdie didn't look traumatized! I'll definitely be a return customer as it is super convenient and Maria will be requested by name every time!

    Pet Paradise Lake Nona

    Pet Paradise Lake Nona

    (17 reviews)

    Extremely disappointing experience boarding our three pugs here. We booked a 6-day stay in a VIP…read moreSuite expecting a higher level of care and supervision, but that's not what we experienced. All three of our dogs got sick during their stay. One of our females gets stressed when separated from us, so that part wasn't surprising -- but the other issues were. We received a call that another pug developed a serious eye infection, which ended up costing us about $300 in treatment. Pugs have very prominent, sensitive eyes, so extra care should be taken with them, especially during a very cold week. We were told all three dogs were bathed the day of pickup. However, when we got home, our male pug had a very bad fungal rash on his paws that clearly had been there for several days. It's hard to understand how that was missed during bathing and handling. We also provided labeled, pre-portioned food for each dog with clear instructions. One of our females had stress-related stomach issues, which is typical for her -- but our male pug later developed a bladder infection and started urinating blood, which only happens when he eats food other than his prescribed diet. This suggests feeding instructions were not properly followed or meals were not supervised, even though they were sharing a VIP suite as we requested. Overall, this was a very disappointing stay and not what we expected from a VIP-level service. Sadly, we will not be returning.

    We reserved an Indoor Suite for our two small dogs for over the Christmas holiday and paid a $100…read moredeposit to confirm the reservation. I received a text confirmation for the reservation of the indoor suite the day before we were to drop them off. When we arrived to drop them off, the person at the desks was going over feeding, pick up date, and then stated that they were at capacity, and because our dogs were small, they had moved their reservation from an indoor suite to a Tiny Town Cabana, which is a 3 foot by 3 foot crate or kennel instead of the 4 x 10 suite and that they would be sharing this space. Two dogs in a 9 square foot space. I stated that that was unacceptable and asked the desk person to if I could speak to the manager. The manager reviewed the reservation and stated there was a glitch in the system and he had seen this on another reservation, but he was correcting it and our fur babies would be boarded in the indoor suite we had reserved. During or trip, we tried and see the dogs on the web cams of the play areas but couldn't, even calling once to check on them and were assured they were in an indoor suite. The morning we were to pick them up, we did see our dogs being taken out of a tiny cabana to go out side and play and then being placed back on to the tiny space afterwards. We drove to pick them up and let them know we were there to pick up our dogs. We were told total for the stay, which is was the fee for an indoor suite. I asked to speak to the manager while they were getting our dogs and viewed on the webcam of the tech gathering their food and taking them out of the tiny cabana. I stated to the manager, the same manager that assured us that they would be in a suite and not a cabana about what I saw and he went back to the cabana to check and see what had happened. He returned with our dogs and stated he did not know how it happened, when or why they were moved into a cabana or how long they had been there and that their stay was free because of the error. That was a nice gesture, but we never would have left our dogs to stay in such a small space had we known, and then to be asked to pay for the indoor suite, that they may have never even been in was wrong. Had I not seen them on the webcam in the tiny cabana, we would have never known, and had paid for services we did not receive. Our pets are like family. Thank you for the free stay, but we will never have our dogs board with any Pet Paradise again. If you should choose to, I would ask to see the dogs actual space, watch to see they are placed and really stay there throughout their visit.

    Happy Dog Wash

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    (57 reviews)

    I recently got my first puppy and needed to get her groomed so I was referred by family and friends…read moreof Happy Dog Wash. When you enter it's a small store front but there's a desk where the employees can help you. I advised them this was my puppy Poppy's first time getting grooming and they reassured me everything was going to be alright. They walked me to the back grooming area so I could see where she was going to get groomed and explained the whole process which was very comforting. So after a few hours went to pick her up and she looked gorgeous. They did such an amazing job with her cut, she smelled amazing, and her accessories were adorable. They also have very fair pricing for the quality of work that they do. The owner was super nice and gave wonderful customer service. He even gave us different treats and dog food to try for free. They have gained my trust and business for as long as I have a dog.

    I recently returned to HDW after taking a break and using a few other groomers for a while. I…read moremainly used others for the convenience of booking an appointment online, but returning to HDW was a great choice. I am 100% satisfied with the service I received. A confirmation text was sent after making the appointment via phone call. My dog and I were warmly received upon entering the business. My requests for styling were honored and my dog came out looking adorable. The price is fair. I appreciate that there's not a ton of add on grooming options like some other places. I did add teeth brushing, however. A bag of free treats was provided upon my departure. This place is back to being my preferred groomer.

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    Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

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    My pup loves happy paws!! I have used them for boarding my pup for the past two years. Boarding…read moreincludes daytime play as long as your pup passes the temperament test. The staff is so kind and informative. They let you know if there were any concerns with your pets behavior or eating habits. They are super accommodating and allow you to bring your pets favorite toy or treats and even their bed for boarding. They keep detailed notes and ensure they understand what your pets needs are and how to care for them . They even administer meds for your pet. They have surveillance and you can watch you pet play during the day using the odoggy app. You only have access to the cameras at night if your pet is staying in a VIP room. They have treat options like hot dogs and ice cream and grooming options for your pet during their stay. My favorite time is when I pick my pup up and she is so happy to see me and the staff provides a picture and/ or report card of how her stay went. Nice size parking lot and right off the highway for pet parents.., little shop inside for last minute needs, they also have indoor and outdoor areas for the pups and a puppy pool. Prices are going up a few dollars in September but currently a small room is $53 per night.. I believe VIP is $75 per night but is a larger room with a TV and camera access for pet parents. They do have a fees for late pickups and different things so just keep in mind because that can add up quickly. All in all my pups loves this place and sleeps for two days after all the playing she does while here. This will continue to be my go to. Even with the pending price increase, they are right in line with similar boarding facilities in the area

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