I have used this grooming salon for about a year now. I was satisfied until the last visit. I asked for a short haircut for my Pomeranian, not a CHOPPED UP cut! I didn't fully notice until I got him home, and he is chopped up all over his body! Nothing even at all throughout his body! I even tipped the groomer! I was busy that day and SHOULD have inspected the work thoroughly, but I didn't! I don't think that they could have fixed it right then and there! read more

PetSmart - My chopped up baby, Logan! - Pet Training Near Me - Killeen, Texas

I arrived 15 minutes early for my appointment at PetSmart Vet and checked in with three people ahead of me, which was completely understandable. What was frustrating was watching at least seven people who came in after me get taken back immediately while I continued waiting. After sitting there for 30 minutes past my scheduled appointment time, I had to go ask when I would be seen. They told me someone would come get me soon, but I ended up waiting another 10 minutes. When they finally came to get me, I asked how long the appointment would take and was told "only about 10 minutes." That made the 40 minute wait even more frustrating. I asked why everyone else seemed to go straight through while I kept waiting, and I was only told they were "backed up." Poor communication and long wait times completely ruined the experience for me. I will not be returning. read more

Jennavie took amazing care of our sweet rescue Luna! Her before and after from her grooming was incredible. Everyone in the grooming area was kind, helpful, and professional. Will absolutely be coming back for both our dogs! read more

PetSmart - Before - Pet Training Near Me - Killeen, Texas

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Went to get kitten food. At the entrance dried dog poop.. no one greeted me. Store was well stocked. But no one to help me find kitty formula. Or the bottle. But I was also not willing to walk the store looking for someone to help me either. Found what I needed then went to check out. Associated we're talking. She turned and told me I would be helped in the next lane . She asked me for my phone number rang me up and then help the next person behind me. . Staff was ok. Probably why I really don't go here very often read more

Awesome job on my new Diva. The lady that did her did a wonderful job. Will ask for her again. And with the other 2 dogs!! read more

PetSmart - Pet Training Near Me - Killeen, Texas

Take my little girl on get groomed Annabel always does a fantastic job with her when I pick her up she look so pretty with a bandana around her neck read more

Pet groomer, Patti, does not know and does not like to groom big dogs. She also has no patience with dogs. Don't know why she works there if she doesn't like her job. I do not recommend booking your dog with Patti!! She is very disrespectful and rude to customers too!!! read more

Do I give five stars because it's a typical PetSmart? Seriously it's the same exact thing as the other PetSmart. I have to say the workers here are friendly. I even called hours earlier to do a price check on cat food because only about a month ago my cat's Oral Care Science diet was approximately $20. Luckily the girl on the phone took the time to check the price for me. She said it went to $24 approximately. Yah what a big change for only a month. I don't blame PetSmart though. Economy it's a little NUTS right now. I went in and got what I needed. At check out there is only one line. I can bet it's only one line because ITS d#%^* expensive to pay for more workers. When I got to the line there was at least 7 people waiting. Anyways - typical PetSmart. Workers are nice, store is super clean and I found what I needed. Was it stellar customer service? I guess it would be stellar if they opened another check out cashier. But then again.... like I said I literally UNDERSTAND! In this time in our culture, we tend to be satisfied QUICKLY. The technology we use today has made us impatient people. Never learning patience. Oh well - it is what it is. I'm Guilty too for it. read more

In May 2024, I took my Yorkie Rio here for dog training and we were paired with Tierra. She was amazing with our Rio and Rio immediately took to Tierra, Both Rio and I learned so much from Tierra. She is patient and encouraging and we had fun. We signed up to take the next training class (Advanced) with Tierra. So happy with her. read more

I previously posted a review but don't see it. We took our 1 year old rough coat Collie to get groomed here. They took him in and when I came back to get him I paid before picking him up at the register. After taking him home (no I didn't inspect him before and evidently no one else did) and they shaved his beautiful long hair in his whole back side. And it was chopped with clippers. He looked so bad we haven't taken him out with us like we wanted to do. They refunded the grooming, the manager said she could smooth it out but too late. It will take years for the feathers to grow back right. read more

PetSmart - All flowing hair gone and shaved between his back legs. - Pet Training Near Me - Killeen, Texas

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At first I didn't want to take my dog to Petsmart because of the ratings I yelp but I was referred to Sandra by a good friend of mine. Even though many reviews talk about the puppies been stressed when picking up, our baby was very happy and the treatment was great. Sandra can did a great job with Samantha (our miniature Labradoodle). If you decide to take your dog here and they do a great job, ensure you post it to get rid of those old postings. read more

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This place is great! The man (I'm assuming he's the store manager) is amazing! He's super friendly and helpful. I will never forget. Been coming here for 10 years. He's the one opening the doors on Black Friday with a smile. He's the one walking to get carts in the parking lot in 100 degree weather telling customers hi in the parking lot with a smile. He greets you in the store and makes sure to bring you a cart if you need it while shopping. There's another man with long hair that's a cashier. He always remembered me when coming in but haven't seen him in awhile. The woman who does curbside orders is also on point! Big name store with personalized, friendly service. It's refreshing to see employees that love their job and customers. Keep it up Killeen PetSmart!! read more

ZERO stars I made an appointment for my dog for a simple nail trim. The soonest was 2 weeks out but I took it. Today my son takes my dog for his NAIL TRIM. They keep my dog for 4 hours! And did NOT trim his nails!!!!!!! When I told them I don't understand 4 hours for a nail trim when I watch someone walk in and they trim HER dogs nails as she watched. They tried to tell me they give next day appointments for nail trims - well I specified NAIL TRIM when I called AND when my son showed up with my dog. I am BEYOND angry. I do not like to be lied to I will tell everyone to avoid this establishment of liars! read more

Ana at Petsmart did a fantastic job Grooming! He is a Bichon Frise, so his hair is more difficult to groom. He does not like to be groomed, so some groomers would rather not take the time for him. Ana knew it would be a challenge and was not bothered. She listened my requests and was very patient with him. After all was said and done she grave him an excellent grooming! read more

Ms Erika was GREAT! She went the extra mile (as she was walking out the door to go home) to help us find a strays owner by checking for microchip. She delivered GREAT customer service! We also found the owner of the dog! Thanks a lot Erika!! read more

PetSmart - Pet Training Near Me - Killeen, Texas

We took our little Yorkie in for a "Paw-decure" yesterday. The service was excellent! They did such an amazing job on his nails. Not only are they clipped perfectly, they are also filed and very smooth. They even did a trim on his potty trail, for just a bit more money. Overall highly satisfied! read more

I brought my 3 month old baby girl in there to get a puppy groom on 10/19/21 at 2:30pm to have the grooming salon mgr to forcefully drag her into the back causing her to split her rear nail and ultimately causing her to loose her nail and cuticle. read more

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I took both of my dogs for grooming and on arrival a man was taking out one of my dogs, apparently the lady gave my dog by mistake, my dog is brown and his dog was black. He was about to take my poodle to his house. I'm glad I was at the store at that time. I don't recommend this place as they are not organize. read more

Horrible job grooming our dog. They didn't so cut it's hair as shear the creature. Not going back and canceled the contract with Banfield as well. read more

I took my corgi mini Aussie mix here for the first time for a bath and cut. I dropped him off at 9:30am and he wasn't ready until after 4pm. My dog was there for almost 7 hours. I was told 4 hours at the most when I dropped him off. Which has been normal for the other grooming appointments we've had. So I called after 4 hours and was told another hour and a half. So I went in an hour and a half later and was told another 45 minutes. Came back 45 minutes later he still wasn't ready. They said he didn't like the dryer which I understand. But that shouldn't cause the appointment to take 7 hours. Not very impressed. Will not be returning for grooming services. read more

Grooming salon: Awful customer service. The staff working at the grooming salon need serious lessons in communication and appropriate customer interactions. Petsmart really should look into who is representing their brand in this salon. We've been going here for a year and their service has continually degraded. They make mistakes and push scheduled appointments back hours and hours while taking walk ins. The worst part is their poor attitudes and rude responses when we ask simple questions. Very disappointing experiences. We will not be going back read more

40 minutes to buy crickets because the lady in that department wouldn't stop having a conversation with her friends. We won't be back. Petco is only a few more minutes away and their customer service is MUCH better. read more

You trick me Petsmart. Yet I keep going back....it's not like you've left us with many other options in this area. You have a wide selection yes...but everything is SO much more expensive than it should be! Seriously....you even had 2 sizes of the same item....yet they were both over $100....I mean...come on... The economy is bad yes, but raising your prices is not going to help your sales. You're certainly losing my business. I discovered that I can buy most of the things I was getting from you on Amazon...and get this...it's cheaper. So haha Petsmart, haha. I win. read more

I took my sister's dog in for grooming and she didn't even look like they had done anything for her. She still smelled like an outside dog! Worst $110 ever spent. I wouldn't recommend them at all! read more

Typical PetSmart chain store. Friendly and helpful employees for the most part. I've been here countless times to purchase dog food, toys and treats for my furbabies - but this particular visit was different. My boyfriend and I decided to look at fish on a whim. Barbra, the fish department employee, was extremely helpful to the point that we convinced ourselves to go all out and bought a 55g aquarium along with everything else needed. That same night, I realized that this was all purchased during the Friends and Family Event (15% off) and I forgot to use the code. So just out of curiosity, we brought back the receipt and asked if we could get the 15% off credit and they honored it! We spent over $600 so the discount was very much appreciated. - Sign up for PetPerks for extra savings read more

They have pet supplies...... if i were to adhere to my moms adage, "If you have nothing nice to say, say nothing at all" Id have to stop there and call it a day....... Ya, that's not me....though..lol Went to buy a specific type expensive mercury vapor bulb for our Bearded Dragons... called first to confirm availability. Went in and found the bulb on the shelf.. priced higher then told on the phone, and $20 more then available on the net. but hey local store so I get that. Packaged looked "off" opened and looked at bulb.. it clearly was USED.. dust and fingerprints on the top, metal socket showing clear signs it had been screwed into a socket. Asked if they had another for sale, told no,, pointed out this bulb looked used and was told.." oh".. then she put it back on the self... Have called several times to ask about small feeder cricket availability.. told YES, only to drive down and find,, yes they have some.. BUT NOT FOR SALE. .. Umm why do you think I called??? Have waited for more then 30 min while being ignored... Employees not even ignoring the customers waiting while they performed maintenance tasks (im sure needed, required.. but hey.. LIVE customer over here ) I asked once why customers were left waiting.. and was told they had to finish listed tasks before they could go home at end of shift.. so that took priority over helping customers. ..Sounds like a management issue. read more

I was hopeful my dog would get a good grooming experience this time, but this was not the case. First my dog ended up in there for 5-1/2 hours. She is a medium size dog, a bath and a cute has never taken that long here or anywhere before. Second her cut was shorter than we asked and it was not a teddy bear cut as we requested. When we finally picked up our dog she was miserable. The attendant didn't seem to understand why I was upset. I will not be returning to this location for anything. read more

Katy S. always treats my two dogs like kings and is always so incredibly helpful and professional in her styling. Keeping up with grooming on my two is easy with her help. read more

I had a bad experience taking my dog to the groomers here. They had a problem with me standing and watching them grind her nails. They wanted me to go shopping and insisted on it. I then went to pick her up and the treatment of my dog when picking her up was unacceptable. The way they restrained her was not okay. They caused her to have non stop coughing when handing her to me from how tight they were holding her. She couldn't breath. I cried when walking to the car from how upset I was. I will not be bringing her back. If I could give zero stars I would. Just the over all feeling when I arrived didn't feel right. read more

We take our Husky here to get bathed and blow out. The bill is about $100 but it's worth it. We have yet to find anyone else that takes the time to fully dry and blow the fur. read more

I contacted the Corporate office for Petsmart the same weekend if the occurrence via email and they sent me a gift card. Again in general Petsmart is ok but not this location. I will never forget how I was treated by that poor excuse for a manager as well as that cashier. I will never come to this location again. But I appreciate the Corporate office listening to my concern and trying to make it right. read more

My 12 pound dog was there 7.5 hours! With no explanation from management or the groomer. Time management & professionalism doesn't matter at this place. They just talk & gossip with no care in the world. Oh let's not forget the time i called and they said my dog was already picked up, they thought that was a joke sadly enough. Needless to say, don't go here! Never again.. read more

Took my pug to get groomed. Bought the bath with furminator add on and teeth brushing. That place smelled terrible!!! I know there are wet dogs but, coming from DFW where I used to live, this place is below standard. How can you expect your dog to be clean and come out smelling good when that place smells so bad? My dog smelled gross, the furminator did nothing because he was still shedding immediately after and they cut his nails crooked. Some are long and some are short? Terrible, terrible results and will not return. read more

I'm at PetSmart 3-6 time a month buying items for my Maltese and Yorkie pups. It's clean, and many of the employees are friendly (even when they aren't so helpful). Prices could be better, but it's slim pickings here in Killeen! Despite being a difficult pet-parent to please, I've yet to have a horrid experience at the PetSmart in Killeen in the one year I've lived here, which I can't say the same for it's competing establishments AND other PetSmart locations elsewhere. Side note: I'm happy to see they've started providing a wider option of holistic and organic food/treats. read more

Nooooooo the fist thing I saw when I visited this particular store was the neglect of the animals. Particularly the fishes... ALL OF THE GOLD FISH WERE DEAD! All of them, I'm not asking for a proper burial but gosh... Way to represent the store... This was very unacceptable and it truly broke my heart. http://www.yelp.com/biz_photos/petsmart-killeen?select=YalriC1HqiirzZI-MDKiiw read more

PetSmart - I would never ever visit this particular store ever again... No I'm not a activist for pets or anything but this is ridiculous - Pet Training Near Me - Killeen, Texas

the female cashier with a curly hair is rude, mean and probably racist! when me and my wife are ready to pay for our stuff the said cashier told us to go the side and someone or somebody will help us while she's not doing anything other than cleaning her register area, while me and my wife waited for 8-10 mins still no help. around 10 mins elapsed and she help and checked out another customer while we stay on the sideline and never once offer me or my wife for help. will never shop here again read more

Dropped a dog off there last fall for grooming, came back with fleas. Nooooooooooope nope nope nope. Gross.

I toke my dogs to the Petsmart groomers 7/18 and they did an ok job. On of my dogs didn't even look like he was brushed or his nails clipped. The other dog was hygienically shaved and nails clipped ok but everything other then that was very bad. I work a store very close the that Petsmart and the lady at grooming and the people at work at petmart now me very will and the GIRL/beast that checked my dogs in was a "f"ing bitch. She was rude, not friendly at all. And if a employ is rude to some one that work at a place around there then that tell u how she is going to be around customers all day. Don't go there ur dogs don't get the best and u get attitude/rude people checking u in and out and the managers don't care. read more

Omg. I will never come here again. Took my puppy to get a wash and he smelled like urine when I pick him up didn't even seen liked he has been watched or groomed let alone nails cut. It's like they just put a bandana around his neck and called it a day. read more

I took my mini schnauzer here a couple of times for grooming. It really depends on who grooms your dog. Sometimes it's so so and other times it's just plain awful. First of all they NEVER call you when your dog is ready and they literally keep your dog for hours. The last time I took my dog there the lady butchered her cut. Was uneven on her head, beard wasn't really trimmed, her ears were also a hack job. On top of that everyone in that grooming salon a bad attitude on the phone and in person. I'm never taking my dog there. read more