My dog has been there multiple times for grooming to see Jada. The first two times I brought him she did a fantastic job. The third time was AWFUL. His appointment was at 1pm and her coworker called to ask if I wanted to reschedule because of the weather. (FYI it was sunny outside) I told them that I was already outside waiting in the car. And she said come on in. We walked in around 12:45-12:50pm. I told her that I wanted him trimmed. he didn't have any tangles I know this because we brush him several times a week and the previous time he was buzz cutted so his hair was well taken care of but we wanted him to stay on a schedule so he would be healthy. At 4:50pm my husband and I decided to call up to the store to see what was taking so long. Usually it takes around 2 hours and she had started when we dropped him off. The gentleman that answered said what's your dogs name? I told him and he said he would go look and see if he's back there. He transferred me to a lady who said that my dog ate my phone number off of the kennel but he was ready to be picked up. She also knew my name, however, I didn't tell the guy that answered who it was when I called. So I feel like that was a poor excuse. We got there around 5:15 and the cashier said that the groomers left for the day and that he asked my husband to come with him to get our dog. He was the only dog in the place and he was shaved almost to the skin. He looked like a rat. It would be different if he was matted and they had to shave him. It was completely unnecessary. His hair was all different lengths, they didn't have my contact information saved after three appointments, and they didn't even bother to stay long enough to face me. I feel like if they didn't feel like dealing with him or wanted off early but when you are working you HAVE to do your best. read more