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The Villages, FL

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Petsense

3.4 (10 reviews)

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this is my sweetest little man.

Just let me tell you how horrible this store is. The manager is a liar and a cheater. I had been in the hospital for 8 days and my sitter ran out of food. I took my baby there a couple of times for grooming. They were not great but I kept trying. I called on Monday 12/30 and inquired about getting a bag of his food. I was told they had 1 bag left and they would deliver the food to my door. I said great. I had to order it online and they had a 3rd party that would deliver it. It was after 2:00 so they said it would come on Tuesday for sure. On Tuesday I got an email saying the order had been canceled because the manager saw it behind the counter and didn't know what it was so refunded my money and canceled the order. I called Petsense around 10 AM and spoke with some rude persnickety young female who consulted with the manager and said they would recharge it and the 3rd party delivery would have it out. He did not know who the 3rd party was, what their company was where they were located, or where to get in touch with them. I was more than patient even though my dog needed his food. I was at their mercy. They got defensive and rude and I know they had no intention of getting me his food. The ugly long and short of it was I never got his food, nor did I get a response. To me, this was an abuse of the store. They didn't care if my dog ate or not. This to me is a terrible offense and I will take it to the powers that be as they abused me and my dog. If you would not be upset then you shouldn't have a dog or pet. I cried because I was too sick to go and get him food. Thank goodness I have the salt of the earth for a pet sitter and they have taken care of my baby for 7 years. I will make every attempt to make sure Petsense pays the consequences for pet abuse or starvation. They are a horrible establishment. The fact they are allowed to open their doors is a sin. Better Business Bureau will hopefully do the correct thing

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2 years ago

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8 months ago

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6 years ago

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2 years ago

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2 years ago

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3 years ago

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6 years ago

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4 years ago

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6 years ago

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5 years ago

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Woof Gang Bakery & Grooming, The Villages - Treats from Florida for your pooch

Woof Gang Bakery & Grooming, The Villages

(42 reviews)

I have been going to this location for years, mostly for nail trims, toys and other miscellaneous…read moreproducts so it's been pretty expensive (which is fine). The girls who have done the trimming along with the rest of the staff have always been wonderful and kind. A special thank you to Ms. Kelly who has taken care of my dogs for years!Sadly, I haven't seen her at my location in a while. ***HOWEVER*** I have been going to this location since a nail trim was $15. I always tipped generously. When they raised the price to $20, I still tipped generously. The price was raised again earlier this year to $25. I have more than one dog (and they are small-breed) and I cannot add a tip to that. I don't know if they continued to raise the price because other customers weren't tipping or what. But IF that's the case, I shouldn't have to pay extra because certain customers may have been "cheap" or simply couldn't afford it for whatever personal reasons. Anyways, I don't know the reason for the price increase but it doesn't really matter. It's the principle. So to the employees... I have always been a generous tipper at ANY business. I'm truly sorry that I'm no longer tipping on top of the new $25 per-dog fee. I just ask that you try to show some understanding and compassion when I pay at the counter instead of looking irritated and judgmental. That was my experience the last time I went to your location and I was pretty disappointed but I would never expect that reaction from the rest of the girls. To that one girl: be kind, it's easy. To the rest of the girls: thank you for always being sweet to my dogs (and to me too).

Tore off 2 of my chocolate labs nails, & bump on his head. Never again I told the owner I would…read morebring him back but she said it was going to be same groomer, so forget it. I was going to sue but I have too much going on in my life.

VCA Buffalo Ridge Animal Hospital

VCA Buffalo Ridge Animal Hospital

(43 reviews)

Dr. Sexton is not only an excellent vet, he's also very nice to deal with. I had two vets refuse to…read moreoperate on my dog, with cancer, because of his heart issues. Dr. Sexton said he would, he did, and it was successful. I will always be grateful for the extra time he gave me with my boy.

I am beyond disappointed with my experience at VCA Buffalo Ridge Animal Hospital…read more I called because I had concerns about my pet and needed guidance on getting her seen. This was not a major request. If the answer was simply, "Your pet needs to be seen by the doctor," that would have been completely fine. Instead, I was treated rudely, my call was disconnected without explanation, and I was left feeling dismissed and upset. When I later spoke with the manager, Nicole, I was told that she had listened to the recording and that I had been "out of line." I strongly disagree with that characterization. I was not rude or disrespectful. I was a concerned pet owner trying to get help for my animal. What is most upsetting is that it felt like there was more interest in arguing with me than in focusing on getting care for my pet. The entire situation felt unnecessary and petty. A simple conversation and an appointment could have resolved everything. I left the interaction feeling as though Nicole was trying to punish me over a disagreement rather than help my dog, and unfortunately, the one who suffered from that approach was my pet. Pet owners call veterinarians because they are worried about their animals and need help, not to be made to feel like an inconvenience or to be put in the middle of an argument. Because of how I was treated, I will be taking my pets elsewhere and have requested to end my relationship with this hospital. Beware: If you are looking for compassionate, customer-focused care during a stressful situation with your pet, this was not my experience.

Petsense - petadoption - Updated October 2026

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