I love Petsense. It's convenient and is a community hub. They have bins to donate to local shelters, they have cat adoptions in the store and they have a groomer and a dog trainer. It's one of the few businesses in the Villages that feels like you are party of a community. I buy food for my fur babies and buy food to donate each visit. So what does The Villages do to this amazing business serving the community? It goes ahead and refuses to support them with a reasonable lease and forces the store to close (April 2025). The Villages business model is despicable. The amount of empty store fronts is atrocious in light of its continued rampant building spanning counties and adjacent to a federal prison. Villages, how about supporting things in the community that actually work, like presence, instead of forcing them out. You're all just local yahoos without any sense.. read more

The staff was amazing and helpful!!! The store was very clean!! The staff didn't push sales. It was a very simple may I help you find something. The store was well stocked and we had something special we were looking for. They had it and we WILL be back in the future to purchase more good sand supplies from them. read more

Just let me tell you how horrible this store is. The manager is a liar and a cheater. I had been in the hospital for 8 days and my sitter ran out of food. I took my baby there a couple of times for grooming. They were not great but I kept trying. I called on Monday 12/30 and inquired about getting a bag of his food. I was told they had 1 bag left and they would deliver the food to my door. I said great. I had to order it online and they had a 3rd party that would deliver it. It was after 2:00 so they said it would come on Tuesday for sure. On Tuesday I got an email saying the order had been canceled because the manager saw it behind the counter and didn't know what it was so refunded my money and canceled the order. I called Petsense around 10 AM and spoke with some rude persnickety young female who consulted with the manager and said they would recharge it and the 3rd party delivery would have it out. He did not know who the 3rd party was, what their company was where they were located, or where to get in touch with them. I was more than patient even though my dog needed his food. I was at their mercy. They got defensive and rude and I know they had no intention of getting me his food. The ugly long and short of it was I never got his food, nor did I get a response. To me, this was an abuse of the store. They didn't care if my dog ate or not. This to me is a terrible offense and I will take it to the powers that be as they abused me and my dog. If you would not be upset then you shouldn't have a dog or pet. I cried because I was too sick to go and get him food. Thank goodness I have the salt of the earth for a pet sitter and they have taken care of my baby for 7 years. I will make every attempt to make sure Petsense pays the consequences for pet abuse or starvation. They are a horrible establishment. The fact they are allowed to open their doors is a sin. Better Business Bureau will hopefully do the correct thing read more

Petsense - this is my sweetest little man. - Pet Adoption Near Me - The Villages, Florida

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This Pet Store in the Villages is a combination of supplies, adoptions, and grooming. It's not as big as a Petsmart or a Pet Supermarket, but it was still pretty expansive with many aisles filled with what you may need. They also had more than just dog and cat supplies as I saw some other items for aquariums and bugs for feeding to animals that eat bugs. The store was very clean, had a restroom, and had both a front and rear entrance which is nice as the main street going through the plaza looks like it may be difficult to find parking at the front. On this visit, we arrived to pick up a new kitten we found online and decided to make the drive from East Orlando to The Villages (about 1:20 each way) to pick him up. With an adoption, you get a free bag of their branded food, although we picked up some additional food and litter. Everyone was super friendly and we didn't feel rushed even though they were approaching closing time. We were able to spend some time in the Adoption area with the kitty to make sure we were compatible. There was no pressure to adopt and she wanted to make sure we were Ok with him. We were, now we'll have to see if the other animals are too. I'm sure a friendly cat fight or two are in the near future. If I lived near hear, I'd make it a regular stop as they have some quality brands of food and litter. It's also golf cart friendly driving around the plaza so be aware if you're driving a vehicle. read more

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Took my dog in for a grooming and witnessed the larger lady groomer with short hair yank on a golden retrievers collar and scream at them. She also told me that my dog was not too happy when it came to cutting his nails which I warned her about but she said "I don't like him and he doesn't like me". Not professional at all and please be wary of the groomer especially if she's this aggressive with customers watching, just imagine how she is when no one is there. read more

Ell is my groomer...she is good...but I've been there 2 times now and both times I've witnessed the older female groomer with long hair...grooming smaller dogs with anger and aggressively yank on them and loudly tells them to stay! I was told the first time I witnessed it that the little dog was hard to groom!! NO unacceptable!! Now I've witnessed it again with a different smaller dog. Just PLEASE check into who's grooming your pups!! I won't go back....As I said Ell seemed to be good and passionate with my little one...but I cannot witness that again! read more

Danielle has been wonderful as have all the staff at this location. Mr. Bentlee has been treated like royalty each and every time. Will definitely be back read more

Petsense - Pet Adoption Near Me - The Villages, Florida

No stars whatsoever, Had been taking my dog there for 1 1/2 years, to Danielle. He looked beautiful, bath, haircut and nails no issues at all. Suddenly, Danielle is gone and her replacement is unable to groom a dog over 40 lbs, strength issues. My dog is 20 lbs, I dropped him off and 90 minutes later I was called to come pick him up. She was unable to cut his nails or hair, claiming that even with a helper she couldn't handle him and claimed he bit her helper. He was returned to me with only a bath. I said to the cashier "how could that be?" Danielle never had any issues with him. The skinny little twerp said Danielle was on drugs that's why she's fired. The manager & all current grooming staff need a change. read more

So clean, nice wide open lanes. The grooming staff is wonderful. They are very knowledgeable and recognize our pups even when we are out and about. Love it!!! read more

Our dog's first experience with a groomer could not have been better. We highly recommend Danielle. She took the time to make our dog feel comfortable, and then went on to perfectly trim her nails, trim the shaggy bits and give her a bath. Our pup was happy and looks great. read more