They are always helpful and have what I need. They are a lot better than petsmart. The grooming is great too.

The worst grooming my Maltipoo has ever received in 12 years. The cut was so uneven over his entire body, legs and tail, that I paid another groomer elsewhere to correct his look. Never ever again would I bring my boy there. read more

Not the place to go for grooming. Better to just do your own hack-job and save the money. Didn't clip nails (like asked), coat looked like dog had been tied to a car and dragged down the road. And supposedly bathed but didn't smell like it. Just DON'T! Buying my own clippers. read more

I went in to buy puppy food. Then asked about bully sticks for my puppies. The guy didn't know anything and yells for a girl leaning on the cash wrap doing paperwork. I try and ask the difference and she mumbles something, I ask another question and nothing. I set the bag of food and said, ur customer service skills are horrible, I was ready to spend money. She then motions that she is going paperwork, I ask for the manager she yells, she's it and then says google tractor supply. Guess what Petscence Never again. Ur competition will gladly get out from behind the counter and act like they have a pulse. Pathetic... read more

Clerk was not available to check out. In office. When asked for assistance, she, blond, was very rude and sarcastic. Will not go back again. Unfortunate, because we have been there before and had excellent service with brunette. read more

My girlfriend and I have been to this groomer three times to have our dog groomed and three times those two old hags sitting in the back have had three ridiculous excuses not to groom our dog. First it was that we needed the proof of a rabbis treatment, and then we returned with medical documents from the adoption agency and they wouldn't accept them as factual. Finally today, we came after seeing the Vet, brought a new rabbis tag and new medical papers and they still wouldn't groom our dog! Why not? It was because all of a sudden they are only taking appointments and no walk-ins. One of them handed us a business card and told us to call ahead of time for next weekend. The grooming shop was empty, those two old hags were bullsh*tting and no one was waiting to be seen. We walked out in a fowl mood with no desire to give the store our business anymore. As soon as we walked outside to our car, those two old hags come outside to smoke cigarettes! The first time we visited the store, there were insects inside the dog bones for sale and the clerk was high as a kite. I won't waste time or money at this place anymore, they can continue to smoke and take appointments. I encourage customers to spend money at WalMart, at another local groomer or pet shop. read more

The Shallotte store grooming is awful. A little maltipoo I sit was groomed there. Not only was the cut bad but his ears were full of hair and wax and they didn't clip his nails. I usually groom him but I was full. So I noticed all of the problems. Not recommended. read more

I think that for the Shallotte area Petsense is nice to have. I rotate between here and Tractor Supply mostly for what I need. There is another little farm supply store on main street that I will visit on occasion as well. You are not going to really find better in the area. There is a small boutique pet store in the area as well, but I feed Taste of The Wild which is a premium dog food and Pet Sense gratefully does carry that food. I have never gone in when someone has not tried to be helpful or nice. Another review mentioned that it is not "PetSmart". Well to go to PetSmart, you have to travel to Myrtle Beach or Wilmington which is a good 45 minutes to an hour either north or south on 17. I find these stores do generally have what I need. If not I order online. Sincerely, pet owner of 12 dogs.... read more

We've been taking our Cocker Spaniel here for a couple of months now to get groomed by Debbie and she is BY FAR the best groomer that we have ever had. She is so sweet with our boy and ALWAYS does an amazing job! The store is clean and the ladies are very professional. The price of grooming is super reasonable as well. read more

I know you don't care that you've lost another regular customer. I know this because you don't care that I've been telling you that the food I regularly buy has been expired for over a month. I know you don't care because of that vacant glazed over look in that boys eyes. I know that blonde girl doesn't care because of the look of disgust every time I walk in for my weekly shopping. And to hear her talk about customers that are "Obviously Trump Supporters" and " Should be paying for her to go to college since they can afford it", it's obvious that she doesn't care that those same people are barely making it on the social security "benefit" they've been paying into their whole lives. So maybe you supervisors will understand while I sit by and watch another crappy store go out of business because nobody cares to do a decent job. Goodbye. read more

We started coming here because the Petsense in Mebane NC was so nice. We moved here 8 months ago. It's a blessing that we found our favorite store here! Everyone greets us when we come in the door, offer to help us if needed. Prices are good too. read more

This is the only groomer within 50 miles that knows how to groom a Great Pyrenees. Amadeus is a celebrity canine who requires looking his best at all times. Pyrs have 2 coats, which makes grooming tricky. These gals are the best! He loves going to Petsense, and we always let him walk the store and pick out a special treat afterward. read more