I'm a local of the North Myrtle Beach area. I was born and raised right here on the Grand Strand so I believe in supporting our local businesses. This is one local business that I will not be supporting anymore. I went out of town this past weekend and my sister and I took our two dogs to Paws Inn to be boarded. We were gone Saturday and returned Sunday but since Paws Inn is closed on Sundays, I had to pick them up today (Monday). When I got there, I waited for the lady to get my dogs stuff together. She first brought out their beds. My one dogs bed was ok but the other one was saturated with urine. It smelt, and it was wet which means it happened sometime recently. She then brought out my cage. I only brought one cage because I have small dogs and they shared the very large cage. As a side note, I bring my own cage because I want my dogs to feel comfortable in their own stuff plus, I don't like them have to lay on a cold hard concrete floor. Next, she brought out the dog cage, no big deal there. I'm going to sanitize the cage just because it was in a kennel over the weekend but the cage seems to be clean. Finally my two dogs came out to greet me. You can tell they were ready to go! I believe they would have felt like this no matter where there were though because there's no place like home! Anyway, my sisters dog and my dog BOTH smelt like urine and had a thin layer of sand stuck to their bellies. This is NOT how I was thinking things would have gone with my dogs being boarded at Paws Inn. The lady that helped gather my dogs stuff and get my dogs to me was very nice. She was a little older but I didn't catch her name. She's honestly the only reason I didn't snap and say something about this while I was there. She looked at me and told me that today (Monday) was the first time she got to meet our dogs because she didn't work on the weekends and that both of our dogs seemed very sweet. She also mentioned that she was very sorry that the bed had urine on it and that if she would have been there, she would have washed it. She said "I hate to give you this like this, it should have been washed". Anyway, she had a big heart and I wish that she would have watched my dogs but I understand that everyone needs a day or two off as well.
I hate to write negative reviews but reviews are there for a reason. This wasn't just an experience that wasn't so bad that I'd be willing to give it another shot. This was an experience that is uncalled for. I don't mind spending the money to get GOOD SERVICE but I spent $64.00 on two days where I feel like my dogs were not taken care of.
1. Dogs bed was saturated with urine.
2. Both dogs were covered in urine and a thin layer of sand.
3. We sent my dogs with feeding instructions and extra food just in case we wouldn't make it back when we said we would be back. My dogs were overfed. The smallest of my two dogs is way larger than normal! We're going to have to put her on a mini diet to get her back to normal. They came back with NO food (which means that extra food that we sent them with was fed to them which in turn tells me that they DID NOT feed them according to our feeding directions.
I hope that others that do decide to board their dogs here have a good experience. This was my second time boarding here. The first time, the prices were cheaper and the experience was better. After today, I will not be returning, my dogs are my family. I want the absolute best for them. read more
