My husband and I were traveling from western Washington to a music festival at the Gorge last…read moreweekend. Right after we got to the Vantage RV park where we were staying, my dog suffered a rectal prolapse (look it up because I really don't want to describe it here! Ack!). It was late on a Friday night so there were no vets open at the time. Being unfamiliar with the area, I searched for veterinarians the next morning and found Valley Veterinary Hospital in Ellensburg. They initially were booked up (it was a Saturday) but indicated they could do an after hours emergency appointment (which would've added $100-150 to our bill). They called me back within just a few minutes to say they had a cancelation and were able to get us in on a regular appointment. We got a little lost on the way there and missed our appointment time by about 15 minutes, but they were still able to see us. Although rectal prolapse is unusual, Dr. Rizor and his staff were able to fix it in the clinic, saving us potentially thousands of dollars on surgery. They were kind, professional, took very good care of my dog, and even stayed later than closing (without any additional charges) when my dog had a complication that required another procedure. Also, the cost was quite a bit lower than what we thought it might be, given all that they did. I would recommend Dr. Ben Rizor and his staff any day.

They told me my dog's heart was slightly enlarged. I asked why; they didn't know. I kept taking…read moremy dog to see them for 9 years. She had a bladder infection, so they told me to bring a urine sample. I had a devil of a time getting it, so they said they could take it from her bladder. The test results were no good because they had gone all the way through her bladder and into her bowel. Nothing else was done. She was almost 10 years old when I took her to my daughter's vet. Her heart was so enlarged that x-rays said it was cutting off her trachea and her esophagus. She could barely breathe. The vet referred us to Pullman. Long story short, a simple operation could have fixed her heart if we had caught it sooner. Meanwhile, her bladder was so infected that mats were floating in it. They gave her meds, which extended her life for about a year. She finally died of a kidney infection. All of this could have been prevented if anyone competent at that clinic had actually done anything besides shrugged their shoulders.

I went to put my 14 year old chihuahua down yesterday. The staff, and Dr Harrington were extremely…read moregentle and compassionate during the visit . I have been coming here for 6 years, and they are amazing.

They are always very kind and patient with our overly excited dogs. Check ups are thorough and they…read moretake their time with each animal and answering all our questions and concerns

We have been going to Cindy for around 15 years and she is fabulous both with my dogs and my own…read moreschedules. Anyone complaining about her not being open all the time was a very bad year or so for her as she lost her husband unexpectedly and had to work through her grieving process. Those of us that knew her and her husband just backed off a little and gave her the time she needed. She is a lovely lady and a friend now and she is doing well and very busy back to work. My dogs just love her and she does a fabulous job with them so for those of you that have left negative reviews please allow some Grace to others around you if you don't know their situation. Thank you, Phyllis Laukala

Used their self service to bathe our 2 standard poodles. Get pricing, everything I needed friendly…read morepeople

I love this vet. I've had a couple emergencies with my dogs…read moreand they can always get me in. The price is amazing. They had to put my dog under stitch up her leg and I believe the bill bill was around 200 including emergency visit, antibiotics, sedation & stitching. at best friends mobile vet I took a kitten I was fostering that had ringworm. I somehow walked out with a $200 bill. One of the prescriptions was $100. I wouldn't wanna know what their price would be if you had an actual emergency. I'm saying that so you can have the comparison of pricing Critter care is so reasonable. Their front staff is kind every time you walk in they greet you with a smile you are welcomed. I hope you Have as great of an experience with Critter as I have, they are great.

Dr Thea is awesome. Helped us through a lot of difficult times and great times we've had many dogs…read moreover the years. Have had many pets over the years and she's given them the best care possible

This is a small shop packed with some awesome items. The prices were refreshingly reasonable. A lot…read moreof unique items.

Although I do love this store, and all the goodies for your pet, the last time we entered into this…read morebusiness, my child was almost bitten by the owners dog. Not sure why there isn't a sign saying " dog doesn't like kids... please do not pet.." it was actually terrifying! So if you have young children, be careful!

Kind and helpful- clean establishment. Very compassionate when your dealing with a situation.read more

I went into the clinic for information around 2pm, July 30, 2025. The receptionist had this grim on…read moreher face. Dark hair, red and white shirt, a mark on her upper left lip. "Can I help you? I'm interested in dental, what is your procedure how much is it?' "You mean euthanasia?' still with this big grin on her face. I want dental and she wants to kill my cat.

I think what turns me off the most about this Vet is a horrible customer service at the front desk…read more I have sent msg's with emergency situations and never heard back. Every interaction is short and rude. If you can even get them to call or text or message you back. Their front desk receptionist & whoever is answering the phone is a very difficult and unhappy woman. I walked in last week as I came through the door. I was greeted by the receptionist, as if I had just walked into her home and was completely unwelcome. I was taken back and said I have an appointment. it honestly was as if I had walked in as an intruder. She said take a seat. There was no smile, There was no welcome in nothing. At that point I should've just walked out... I've had a couple of interactions with this vet and everyone has been disappointing with the staff. However, the vet is great. She's extremely knowledgeable, very kind and seems to care a lot. But it's just not worth getting through the front desk. I would recommend critter care. They are absolutely amazing. Their staff is so kind. Prices are much better as well Example - my last visit to Best Friends I took in a kitten that had ringworm for the visit, ringworm medicine and a dewormer It was $200. Critter, I brought my dog in for an emergency visit (tried to call Best Friends Vet . They never even called me back.) AnyWho, the visit at Critter Care sedation, stitching, medication was the same price $200. I couldn't imagine what that would've been if I would've gone to Best Friends. Also, Critter care has the friendliest front staff when you walk in you are greeted with a smile you are welcomed when you call. They will do their best to get you in and if it isn't emergency, they will find the time. I couldn't ever imagine calling critter care and not getting a response back. I would say best friends mobile vet is more like a wishy-washy run practice with a super negative front staff but a good vet. It's unfortunate She should find better help.

Awesome vet. Easily accessible and reasonable. So great with our Border Collie pup. Highly…read morerecommend.

We have had our chocolate lab, Lucky, for almost five years. He came to us from a foster our kids…read morehad and they wanted us to take him since we lost both our old age dogs the same year. Well he jumped right into our senior life. We have always taken our dogs to "camp" as we call it when we travel or just want him to have a play date with other dogs. That being said we research where our puppy is going and give it a few tries to make sure he is treated right. Ellensburg Pet Lodge fills the bill as he can't wait to "check in" and when we pick him up he is happy to see us. When he gets home he collapses so we know he has a busy day not just stuck in a cage. Great staff and you can tell if someone is just putting up with animals or they have a passion for the work. We also like that they support Josies Missfit's as this is one of our favorite's we financially support too.

Had to add another note. We were away for a cruise and one of our dogs staying at the Ellensburg…read morePet Lodge had a health crisis. Cayla was so wonderful--she stayed in contact with us and went so far above and beyond what we could have asked. Little Pippi is doing great now and we could see how much love and tender care she'd gotten. My only wish is that I could add more stars! Five isn't enough!