This is India. We adopted her 3 years ago 3 days before Christmas, she's the best Christmas present…read moreI've ever had. I am very surprised in most of these reviews, Jen was very professional, polite & very friendly as was everyone we met at the shelter. I have to admit that I was skeptical in the beginning as I thought a few things were a little out of the ordinary, such as the cash payment. But my fears were quickly squashed as soon as I saw that tiny, defenseless puppy. She only weighed 4 lbs & she was in need of a bath, but my vet assured me she was healthy. The entire process from beginning to end was professional & without any negative effects. India (then called Dutchmans Dolly by the shelter) had been vaccinated, dewormed, spayed ,blood work & x-rays confirmed she was free from all diseases & she had been vet checked by their vet. I was very confident that she was as healthy as possible & still is...! She is the light of my life, intelligent, very outgoing & loving! I would not hesitate in adopting another dog from Homeward bound...!!!

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Absolutely would not recommend. I put in an application to adopt a cat over a week ago, and have…read moreanxiously been awaiting a response. When a woman named Jenny contacted me this morning, the conversation started off kindly enough. She then proceeded to tell me that my application had been denied due to financial difficulties, including bankruptcy & issues in small claims court. I told her respectfully that I have most certainly never filed for bankruptcy, nor have I ever had any issues in small claims court. When I let her know there had been an error, she cited a criminal charge I had gotten over 6 years ago. An unfortunate mistake I have long since paid for & moved on with my life. I now own my 2100 sq. ft. home that I share with my 3 young children who were really hoping to add a feline friend to our family. Such a disappointment, because I know we could've provided a kitty with a safe & loving home. We still plan to do so, there are kittens all over in need of good homes. I'll just have to pay the extra money to have him/her vaxxed and spayed/neutered. Too bad it couldn't have been one of the kitties locked in cages at your shelter :'(

Decent prices with a good mission. The service is always nice. The selection is always good…read more It's a good clean store.

This place had so many treasures for great prices! And they help pets!…read more I got my chihuahua some winter gear! The ladies at checkout were so nice too! Highly recommend!

Late review since we just learned they changed management a while back…read more We thought this was a good daycare for our dog after a few trial days so we bought a package, but upon first day of the package they said our dog wasn't getting along with another dog (so what happened the first 2 days?) --so we took her out. I guess they let all 30 dogs go out to play at the same time with no separation of bigger /smaller dogs. I asked to transfer the package to my 2nd dog who was a puppy and not neutered yet and was waiting until they were 2 years as recommended, - they said it's fine and I can use it whenever...but when new management took over they didn't notify us through email or anything that packages expire. So now we just wasted a few hundred for nothing because they won't honor it. Crappy new management who won't work with their customer- you could have earned more money in the future if you actually tried to meet in the middle with a solution. They wanted me to buy more services- NO THANKS.

The staff was very accomodating with our situation of getting rear ended during our drive to the…read moregrooming appointment. Their making things seem like nothing was some welcome good that helped offset something not so great that had our little dog shaking. Good customer care often involves some adapting. Their's was greatly appreciated.

Hard to give a rating since they didn't do anything at all, so I went with one star. We had our 13…read moreyear old pet pass away and were looking for a pup to replace her as our other dog was in need of a companion. We hoped to get one relatively quickly. We filled out an application for a pup they had and got an email confirmation the application was being sent to Heartland. To be sure they got it, I sent them an email directly with a summary of what we were looking for and attached a copy of the application in case they hadn't received it. For the week after that, we had no response at all from Heartland. Nothing. No acknowledgement by phone, text, nor email. I didn't expect much, but did expect something. The adoption process is way too complicated. We wanted to adopt a rescue or shelter dog as our last pet was, but it is simply too complicated and frustrating, especially when the place with the animals won't participate. We ended up going with a breeder and have the pup at home now. To be fair, Elkhart Humane Society called a day after we submitted an application to keep on file to say we were accepted. Another agency sent an email saying the pup we were interested in had been adopted that day but they would keep the application. Not so for Heartland. They did eventually send an email . . . 3 days after we had our puppy at home. We've had 2 dogs in our home for decades. We prefer going the rescue/humane society route, but they make it much too hard and frustrating to use. Not sure I'll even try using them next time. I'm glad some folks had a good outcome with them, but for us it was nothing but crickets from Heartland.

Everything went smoothly with my adoption but I had to give the dog back due to the dog being…read moreaggressive towards children. They re-listed the dog and put that he was good with children.

Pet Refuge is an amazing no-kill rescue that genuinely cares about the animals taken in. The staff…read moreis knowledgeable and helpful, and the adoption process is very thorough. Every effort is taken to ensure that people wanting to adopt are ready and get matched with just the right companion. My wife and I adopted our now 15 week old Phoebe (formerly Chloe) about a month and half ago. The entire process start to finish took about a week and a half. We filled out an application online and interviewed that weekend. The staff worked with our schedule to make the interview possible and let us meet with several of the puppies in the litter to get to know them a little. The facilities themselves were clean and well-maintained. The animals weren't crowded, and we were able to play with one puppy from the litter at a time in a small, private room. We were interviewed by two staff members while we played with the puppies. We were called the following Thursday saying we had been selected to adopt our Phoebe. Pet Refuge even facilitated a time for Phoebe to meet our older dog that Saturday when I came to pick her up. On top of the terrific service and thorough process, the value of adopting a pet from Pet Refuge is tremendous. The adoption fee for our Phoebe was $200--this included her first three rounds of shots, spaying, microchipping, a voucher for her rabies immunization (to use when she was old enough), and a goodie bag with some food, toys, coupons, etc. Overall we were very impressed from start to finish!

I inquired about a dog that was on the website, was told to come down to do a meet and greet and…read morefill out the application. Got down there and they wouldn't even let me meet the doggie. They brought out a different dog and tried to get me to adopt it. They said the dog I was interested in wasnt "good with people". Which makes no sense because why would you say she was up for adoption?! They refused to even let me set up a time because "she's not friendly ". How would the dog ever get used to others if she is not allowed to even meet with possible adoptees? The ladies there, obviously volunteers that dont care; were dismissive since I dont want the dog THEY wanted me to take. Pet Refuge sucks and you need staff in there that actually WANT to be there and actually care for the animals. There were kittens running all over the place. I feel sorry for those animals.

https://www.undertheweatherpet.com/blogs/under-the-weather/ivdd-in-french-bulldogs-recognizing-signs…read moreand-seeking-care

I got my cute little Morkie from this breeder they very nice and up front ppl. I was hesitant bc…read moreafter months of searching the only thing I was running into was fraudulent ppl. This is not a paid review, I only want to support ppl who are honest and they didn't disappoint. They except PayPal which is secure, I put a small deposit down and drove 2 hours to get my baby. I only got nervous once I arrived bc the house is hard to find however they are an amish family therefore there are some restrictions to their lifestyle which do not allow them to having a phone therefore they have a assistant that help them and she is very responsive to all questions. Thank you again me and Buddy are bonded like glue.

I will start positive, Dr. Harr is amazing. However, the receptionists (any many other staff…read moreaccording to these reviews), are not very pleasant. Every time I've talked to someone on the phone or in person they are always SO mean and act like whatever we're talking about is a an absurd inconvenience. They seem like they don't have any compassion. I thought maybe they were having a bad day so I tried to be light hearted and nice... they were still so rude and acted very cold. My dog (Pomsky a little over a year old at the time) has issues with aggression primarily when he's sleeping and some resource guarding habits. This developed after having a cyst on his head. When we brought him in to get it looked at and for his shots, the doctor and assistant, knowing his issues, brought him into the back? I've always been in the room while they've given him shots and he's done amazingly. It's because of the pain he was in that he wasn't friendly. They reported the bite, understandably, but couldn't it have been avoided if they had just NOT taken a dog with aggression away from its owner? They told us we had a to do the "chill protocol" which basically means we brought him back the next day and gave him some melatonin and pain medicine before bringing him in. He was very distraught and confused, I understand why they wanted to do it, but it just left him a lot more scared of everything than he needed to be. They cleaned and drained the cyst as much as possible but they also created severe anxiety for him and he will probably hate every vet I take him too. I'm going to bring treats and see if we can make it positive again. I do NOT recommend coming here at all. Not to mention they charged me almost $1000 for the two visits?! We didn't even have the cyst removed (couldn't afford it). That's ridiculous. The cyst is back now and he just turned two as well so we are going to go get his shots done and schedule a surgery for removal. I will NEVER step foot in this place again.

I used to take my pets to Kryder...used to is the operative statement here. I now take them to a…read moreVet in Michigan for service. Perfect example of why...I just went into Kryder to register my pets in St Joseph Count because the Humane Society website says you can to do it at ANY vet. Kryder followed this guidance and did it last year since my vet is in Michigan. The attendant looked at me like it was an imposition since I wasn't a customer. This IS exactly why I took my pets elsewhere...increasing prices, limited hours and waning customer service.