Greg was awesome. Rewired our HVAC/Furnace to be compatible with a new Nest thermostat. Extremely…read moreprofessional and for the amount of work he was amazingly quick! Very reasonably priced for the job. Would recommend and will use again in the future.

Dropped the ball...hard, on the service end. Mis diagnosed my system AND removed couple lbs. of…read morerefrigerant on a working 4 y/o system. So they tried to charge me, to take refrigerant out of a system that was fine (aside from a dirty evap coil). Not cool guys. At least you Voided the Invoice you tried to get me to pay. Consider 1 star a gift. We were able to find competency and willingness to access tight quarters with another Contractor... (replaced the refrigerant you took as well).

I had A-1 Heating and Air come out to do a general inspection and service on my HVAC system…read more The tech was very conscientious and thorough in his work. I highly recommend them.

Installation was tidy and didn't take an unreasonable amount of time. Equipment works greatread more

Sammy just showed up and fixed my heating system. 12/10. Very professional and very educated. When…read moreyou call someone to come help fix an issue like my heater not working in the middle of the winter. Nothing feels better than a professional who can solve the problem and educate you along the way. Very impressive.

Tried calling their number to schedule someone to come and give us an estimate on our air…read moreconditioner mal-function. I thought I was talking to a real person, but everything about the response to my questions sounded off. I finally said "I'm sorry, but you sound like AI". Voice said "I'm a digital assistant". I gave up and hung up. If they can't pay a real person to answer the phone, they don't need my business.

I have been calling Ultimate since Sunday and was finally able to reach someone this morning…read more Bailey answered and was great to work with, she explained the process and was able to get a technician out the same day. BRANDON is the MVP here for his knowledge and expertise and total respect for the job. Give this man a raise! My issue was that a piece of my ducting around a corner collapsed (very rare) and was causing minimal air to pass through my return duct. I am waiting for a quote for the repair and warranty decision as I feel as that it should be covered since Ultimate performed the install on the new home a little over 2 years ago. Usually all these tract homes are built almost the same way and for something like this to happen so soon is interesting. I give my rating 5 stars because of the people that Ultimate has working for them, Bailey who was great to talk to over the phone with scheduling and Brandon who was the best HVAC technician I've ever met. I will adjust and update the review pending the cost of the repair. ***UPDATE Ultimate warrantied the parts from the AC repair so all we were charged was labor. Considering the diligent work from Brandon to have the request in, approval communicated, and the trust he established from the beginning, I thought the cost of the labor was very fair. Thank you Brandon and Ultimate. Give this man a raise please!

Sitting on my fingers, figuratively speaking, for months before posting these comment but seeing…read moreSam M's this morning about his experience with this HVAC company, I think he used the word scam, I feel the need to say we had a similar experience last year. Here is our story. I won't go as far as saying it is a scam. I will say it was a disappointing experience that caused us to lose faith in Ultimate, although to that point they had been our contracted service company for twice a year maintenance inspections. During one of their routine check up visits last year, the technician told my husband that there were serious things wrong and we needed a new unit. He said that a sales guy would be in touch with us to follow up to make selection for a new unit. We were astounded because the unit was less than 10 years old, we have 3 zone heating and cooling in a custom built home home, we are meticulous about maintenance. We heard from the sales guy a day or two later, he came to our home and met with my husband and I listened to the discussion while working on other things. The sales guy was very nice but this is not our first rodeo, as the saying goes, given this is our fourth custom home where HVAC units were installed to serve multiple zones so my husband had a number of good questions and the answers were vague. We had no reason to distrust Ultimate at that point, but with an almost $25K estimate to install a new unit, we needed a second opinion by a qualified HVAC business. So we called another company we used during an emergency after a water leak that required the restoration company to have the HVAC unit to be removed and replaced. We used that company then because Ultimate couldn't fit us in to their schedule. That other HVAC company did a great job during the emergency so we asked them to come look at our unit. They did and issued a clean bill of health. We are loyal customer types and would have stayed with Ultimate forever in the service contract we renewed with them every year for twice yearly check ups on our HVAC. But after that experience, we switched our annual contract over to this other company. I'm going to give them credit for the years they did the the two seasonal checkups years on our HVC. So I'll post 2 stars with that credit in mind. But I don't think Sam M's 1 star is wrong.

Our AC went out I called Sunday Left msg got a call Monday…read moream. Scheduled for Monday mid morning. Jack came out on time.. fixed the issue showed me on his tablet what was wrong... gave me 3 options I agreed on One.. he fixed it in no time checked the Rest of the unit. This is the 2nd time I have used them! Highly recommend them.. honest,clean, organized and experienced Ask for Jack

Way over-priced for services rendered compared to other, more highly-ranked local fair competitors…read more They will not provide a line-item invoice providing costs for parts and labor. Technicians appear to be working on some sort of commission resulting in price-gouging. Had I not needed immediate repairs and others were available I would have gone with any of the other much high rated local companies. Not a company I will be working with again in the future. I am in Boise recently moved this year and I do not recommend. They are trying to deceive customers by closing their poorly rated (3 stars) honestly reviewed profile (scroll down for it - they have 3 entries for this same business) and opening new profiles with what appear to be insider and not actual customer reviews that give them 5 stars for which they only have a few ratings (fewer than 10). Scroll down and check their "closed" profile with the most reviews that show a clear poor 3 star rating.

My elderly parents needed a taller toilet installed to begin an ADA compliant bathroom remodel. We…read morehad used Overall Plumbing for almost 20 years because we knew and trusted Shawn Overall to do a FANTASTIC plumbing job, where no detail was too small. However, Shawn has retired, and we learned, because this is still a pretty small town, that after Shawn left, many of his best people went over to Access. Lacey, the young lady who sets the schedule is one of those great former Overall employees who transferred over to Access! We are sure glad she did! She is SO personable, professional, and willing to help in any way she can - she quickly set us up with Ron, another excellent Overall alum to install a toilet less than a week later! It turned out great, at a VERY reasonable price (almost HALF of what Lowes would have charged! HALF!!) and with the taller ADA toilet and grab bars now installed, my Dad will be able to safely come home to finish his rehab! Thank you SO much, Lacey and Ron!! You both do Access AND Overalls PROUD!!

Quick scheduling and honest technician. Richard was friendly, helpful and honest about what to…read moreexpect and the status of our system.