Miguel always does a very thorough inspection - brings our filter (at a very reasonable rate!) and…read moreeven provides tips for efficient heating and cooling. We have been using Capital City Heating & Cooling for a couple of years. Miguel always calls ahead - on time - great service - reasonably priced. We are quite happy!

Great customer service! Priced fairly for the industry in our area. They met all my asks promptly…read moreand were very knowledgable about their products. I initially called for a repair as my AC motor died. They diagnosed it promptly and offered the fix. Trane repairs are not cheap and my refrigerant was retired by the industry. So, we replaced our AC and Heater at the same time. Their initial offering was at the budget model from Goodman but I didn't want a system that would only last 10 years. I wanted something that woud pair with my replaced Trane system and last over 25+ years. They recommended Amana as their high end and it has a lifetime warranty. However, I was not told I needed to register these units within 60 days to keep that extended warranty. So luckily, I read the fine print and completed that. Its almost been two months and the systems are working well! I highly recommend this team for any installations and repairs.

Dropped the ball...hard, on the service end. Mis diagnosed my system AND removed couple lbs. of…read morerefrigerant on a working 4 y/o system. So they tried to charge me, to take refrigerant out of a system that was fine (aside from a dirty evap coil). Not cool guys. At least you Voided the Invoice you tried to get me to pay. Consider 1 star a gift. We were able to find competency and willingness to access tight quarters with another Contractor... (replaced the refrigerant you took as well).

Great job, immediately located the issue and had me back in cool air quickly. Great response time,…read moregreat value. Thanks again.

Installation was tidy and didn't take an unreasonable amount of time. Equipment works greatread more

We had the go around with a different vendor to fix our AC before calling A-1. Racked up $1,200 to…read moreadd Freon, replace a control board, and then replace a motor which wouldn't come in 5-7 business days. They put in a rescue motor which didn't blow any cold air whatsoever. Alan from A-1 came was was SO great! He asked for all that had happened, and then slowed down and explained how an AC works, what possible things could go wrong, and invited us to watch as he worked so we could learn. To try and keep this short, Alan discovered we did not need Freon, the original command board was completely fine and reinstalled our original command board so the previous vendor could come get their new board. Alan also found out that the complete motor wasn't broken but rather than just a component. Lastly, the rescue motor had the wires crossed so it was pulling air in rather than pushing. He had cold air blowing within 20 min of work while the other vendor took 9 hours and no air ever came out. By the next day our AC was completely fixed for half the price. Due to Alan's notes, and giving back the new control board, we were able to receive a full refund from the prior company. The owner also reached out afterwards to see how everything went and make sure there was nothing else needed. They really went the extra mile at every opportunity! 10/10 would recommend to anyone! Honest and trustworthy company!!

They were very reasonable and did a good job. It was between them and Apple, and I believe either…read moreone would have done great. A competitor said they couldn't touch their quotes and would be a couple thousand more.

Sammy just showed up and fixed my heating system. 12/10. Very professional and very educated. When…read moreyou call someone to come help fix an issue like my heater not working in the middle of the winter. Nothing feels better than a professional who can solve the problem and educate you along the way. Very impressive.

Sitting on my fingers, figuratively speaking, for months before posting these comment but seeing…read moreSam M's this morning about his experience with this HVAC company, I think he used the word scam, I feel the need to say we had a similar experience last year. Here is our story. I won't go as far as saying it is a scam. I will say it was a disappointing experience that caused us to lose faith in Ultimate, although to that point they had been our contracted service company for twice a year maintenance inspections. During one of their routine check up visits last year, the technician told my husband that there were serious things wrong and we needed a new unit. He said that a sales guy would be in touch with us to follow up to make selection for a new unit. We were astounded because the unit was less than 10 years old, we have 3 zone heating and cooling in a custom built home home, we are meticulous about maintenance. We heard from the sales guy a day or two later, he came to our home and met with my husband and I listened to the discussion while working on other things. The sales guy was very nice but this is not our first rodeo, as the saying goes, given this is our fourth custom home where HVAC units were installed to serve multiple zones so my husband had a number of good questions and the answers were vague. We had no reason to distrust Ultimate at that point, but with an almost $25K estimate to install a new unit, we needed a second opinion by a qualified HVAC business. So we called another company we used during an emergency after a water leak that required the restoration company to have the HVAC unit to be removed and replaced. We used that company then because Ultimate couldn't fit us in to their schedule. That other HVAC company did a great job during the emergency so we asked them to come look at our unit. They did and issued a clean bill of health. We are loyal customer types and would have stayed with Ultimate forever in the service contract we renewed with them every year for twice yearly check ups on our HVAC. But after that experience, we switched our annual contract over to this other company. I'm going to give them credit for the years they did the the two seasonal checkups years on our HVC. So I'll post 2 stars with that credit in mind. But I don't think Sam M's 1 star is wrong.

This company will try to scam you…read more Our AC system stopped working. I looked up several companies and after reading their reviews, scheduled Ultimate to come out. The tech (Stephen) was at our home for no less than two hours and finally gave us a long written list of items that potentially needed to be fixed, but with no definitive diagnosis. He estimated the cost to repair at $9000. He called me after the appointment and we talked for approximately 20 minutes and I tried to get him to tell me what was actually wrong with the system, but he couldn't. Instead, he told me that he would have to try a bunch of things to come up with any sort of diagnosis. Based on the high estimate and the tech's inability to actually diagnose any definitive problems, we sought a second opinion from Western Heating and Air. The Western tech was at my house for five minutes and he had the system running. He told me that one $300 part needed to be replaced and there were no other issues with the system after he performed a thorough inspection. Whatever you do, if you use Ultimate, always get a second opinion as their techs are clueless, and they will try to rob you blind.

Our AC went out I called Sunday Left msg got a call Monday…read moream. Scheduled for Monday mid morning. Jack came out on time.. fixed the issue showed me on his tablet what was wrong... gave me 3 options I agreed on One.. he fixed it in no time checked the Rest of the unit. This is the 2nd time I have used them! Highly recommend them.. honest,clean, organized and experienced Ask for Jack

Way over-priced for services rendered compared to other, more highly-ranked local fair competitors…read more They will not provide a line-item invoice providing costs for parts and labor. Technicians appear to be working on some sort of commission resulting in price-gouging. Had I not needed immediate repairs and others were available I would have gone with any of the other much high rated local companies. Not a company I will be working with again in the future. I am in Boise recently moved this year and I do not recommend. They are trying to deceive customers by closing their poorly rated (3 stars) honestly reviewed profile (scroll down for it - they have 3 entries for this same business) and opening new profiles with what appear to be insider and not actual customer reviews that give them 5 stars for which they only have a few ratings (fewer than 10). Scroll down and check their "closed" profile with the most reviews that show a clear poor 3 star rating.

My elderly parents needed a taller toilet installed to begin an ADA compliant bathroom remodel. We…read morehad used Overall Plumbing for almost 20 years because we knew and trusted Shawn Overall to do a FANTASTIC plumbing job, where no detail was too small. However, Shawn has retired, and we learned, because this is still a pretty small town, that after Shawn left, many of his best people went over to Access. Lacey, the young lady who sets the schedule is one of those great former Overall employees who transferred over to Access! We are sure glad she did! She is SO personable, professional, and willing to help in any way she can - she quickly set us up with Ron, another excellent Overall alum to install a toilet less than a week later! It turned out great, at a VERY reasonable price (almost HALF of what Lowes would have charged! HALF!!) and with the taller ADA toilet and grab bars now installed, my Dad will be able to safely come home to finish his rehab! Thank you SO much, Lacey and Ron!! You both do Access AND Overalls PROUD!!

Quick scheduling and honest technician. Richard was friendly, helpful and honest about what to…read moreexpect and the status of our system.

Jake at S&R did a fantastic job fixing a faulty damper on our A/C unit today. I called him at…read more9:45AM and after asking about our availability, he said he'd do his best to swing by close of business the next day. He called back at 12:45PM the same day to let me know he had an opening and would be at our house in 30 minutes. He did a complete examination of our system, narrowed in on the problematic damper, and even happened to have the right replacement unit in his truck. He got the job done in record time at a very reasonable price and we have a cool second story again! This is the second time we've worked with Jake and S&R and he's the exact kind of person you want working on your heating or cooling system: smart, a solid troubleshooter, kind, and a great communicator. If you need a hand with your system, don't hesitate to call S&R!

I recently needed help in the winter when my heater stoped working. Jake showed up on time and did…read morean amazing job. He communicated what was going on, what was needed and what the cost would be. He finished on time and with no surprises. Quality old fashioned service. I would recommend them for any of your heating and cooling needs.