Trusted My Mother…read morehas been coming here for years, for her horses and cats. There's nothing these good folks can't handle, other than humans.

I had someone buying 2 bulls and said they would pay for the sperm test and I told them to call…read morehere because I had always used them. 3 months later some lab bill arrived and I called and told the lady that it should go to the man who paid the bill because it was his bill. a day later I get calls from a jenna or someone who informed me it was my bill because the one bull did not pass. I said I did not owe and I had straightened it out and she kept on and then told me to get another vet and slammed the phone up in my ear. I have yet in 3 days to get to talk to the owners and I had gone there for years. I am unrecommending them to all the people I sent there.

The worse customer service for an emergency phone call. The old lady that answers the phone when we…read moremost need answers and help is horrible , rude, and no compassion for furbabies. I am not coming back there.

I had just moved to Wichita Falls and needed a vet ASAP. My Chihuahua was very sick. VCA…read moreCallfield, was just around the corner from my new house. I called them and they told to bring her right in. From the moment we got there the staff was very nice and supportive. The Dr's are very knowledgeable and caring. We all had a ruff week, but in the end she is doing amazing and is bouncing around and playing like she is still a puppy and not a senior. I feel that if it weren't for the extra steps they were willing to do for my pup, she would not be here with me today. I am very thankful for them and will take all my animals to them. Thank you, from Kim and Gucci

Today our family experienced one of the hardest moments a pet owner can face. Our dog Reese was…read morecritically ill and suffering, and we came to Colonial Park Veterinary Clinic for help. We arrived at 12:30 pm during posted business hours (they were open until 4 pm). There were only two people in the waiting room. I explained that Reese was suffering and that this was urgent. I also clarified that while Reese herself was a new patient, I was not a new client and have spent thousands of dollars at this clinic over the years. Despite this, we were turned away. When families walk into a veterinary clinic with a suffering pet, they are already in distress and hoping for compassion and help. Being turned away in that moment was heartbreaking. Thankfully another veterinarian stepped in immediately and did everything possible to try to save Reese. We will always be grateful for the compassion that was shown to our family there. I hope the clinic reflects on how situations like this are handled in the future. Pets are family members, and moments like these are when compassion matters most. Compassion should never depend on whether a pet is already in your system.

Everyone there truly cares about my pets. Walk-ins are welcome. No appointment is required.read more

I'm sharing this so other pet owners can make informed decisions. Our experience with Dr. Wade at A…read moreCaring Heart Veterinary Hospital was deeply disappointing. After surgery performed by Dr. Wade, we were told there was nothing found and the real issue is a parasite. A lot of medication was given to our dog, which ultimately made him to get worse. The surgery itself was poorly done, and the diagnosis he provided was not what was actually wrong. Our pet's condition continued to decline, despite multiple visits and reassurances that everything was fine. We spent thousands of dollars on care that did nothing to help and ultimately made things worse. When another hospital -- Colonial Park Veterinary Hospital -- evaluated our pet, they immediately found the real problem and provided the treatment that saved his life. Shortly after we raised our concerns, we received a letter from Dr. Wade stating our pet was no longer welcome at A Caring Heart. Given the outcome, that decision speaks for itself. While most of the staff were kind & helpful (they just follow orders from Dr Wade), Dr. Wade's surgery, diagnosis, and overall care fell far below an acceptable standard. I would strongly recommend seeking veterinary care elsewhere.

A "Caring Heart" is right! I've had a great experience with them and the staff is very friendly…read more Dr. Wade has helped my elderly dog in ways no other vet has, and truly seems to listen when you express concerns. I did call once and was denied an appointment, but that was because the young lady failed to realize I was an existing customer. Once she did, she apologized profusely. Just be mindful that in WF you must have established care in order to be seen by a vet, apparently even in emergencies. With that said, I'm so glad this place was recommended to me and plan to stay with them for as long as we're stationed here. For those living on base (we don't) this is incredibly convenient in terms of location, too.

Telephone number has been disconnected (12/16/2024). Perhaps…read moretheir earlier five star rating wasn't adequate.

I recently got a cat and wanted her declawed and spayed. I called around to all the vets in town…read more When I talked to the lady on the phone from here she was very nice and helpful! Other vets seemed annoyed by my questions or tried to up-sell stuff... I really don't appreciate trying to be sold veterinary services. I made my cat an appointment (they were able to get her in the same week) and did some research on the declaw... I was skeptical because I knew they don't do laser here. I called back, asked them why and if there would be more risk. The doctor actually got on the phone and explained everything to me! I felt 100 times better! So I took her to her appointment and she ended up already being spayed so they did just the declaw. It has been about a week and a half,she is doing wonderful and they did a great job! I really appreciate their honesty. Very nice little vet!

I love this place. Great prices and great vets. I am so glad I found this place!! I only have…read morecats and dogs, but they service horses and someone came in the other day with a baby goat. So I think you can pretty much bring anything here. The only drawback is the hours, but the care my 4-legged kids get makes it worth it.

I was nervous about taking my rat in for treatment due to how much it had previously cost…read moreelsewhere. I was pleasantly surprised at her old school, no nonsense approach. No ridiculous "just to be safe" tests, etc., she quickly diagnosed and sent me on my way with just the exam fee, not even a charge for the meds. It was less than half the cost I'd spent at another nearby vet for the same thing.

A really great vet clinic. We've taken our three dogs, two bulldogs and a Boston Terrier, here…read moresince being stationed at Sheppard AFB two years ago. Always prompt in scheduling appointments and administering treatments. Dr. Gibson is really good with our dogs and more than reasonable on pricing. Julie even gave one of our bulldogs a terrific nose job to enhance her breathing. The staff is also great.

"I run a business here and I can't get burned." - Dr. Julie Gibson, Feb 20, 9:05 am…read more AVOID THIS VET AT ALL COSTS. My baby girl is now DEAD. Poor baby girl. Ariel was the very best little pet friend I have ever had. She loved us all so much and we treated her like family. She somehow came down with sudden paralysis late last night, then passed away in my daughter's arms on the way to the 2nd Vet, since the first one REFUSED to see her without a deposit first. I live 1/2 mile away and asked if I could go get payment first HOWEVER Dr. Julie Gibson at Western Hills Animal Hospital said they would need a deposit before any treatment would start. Ariel DIED an hour later. @Julie Gibson has NO COMPASSION because quote, "I run a business here and I can't get burned.' REALLY COMFORTING WORDS FOR MY 11 YEAR GIRL DOC!!!

I got my cat Abigail here almost 2 years ago everyone was helpful. I love my cat and she is my…read morefurry companion.

I did my part by donating over 250 pounds of dry dog and cat food plus 18 cans of dog food and 5…read morelarge cans of cat food!! Facility has large area to walk dogs. Nice grounds with trees and benches.