My Maltese came back with a deep cut all the way around his neck. It was obvious he had something…read morethin tied around his neck so tight it cut into his neck. Never again.

Our first time taking Miss Prissy Jean,our pekingese/shih tzu mix. She looks amazing! Friendly…read morestaff! Definitely recommend!

This is the best our girls have ever looked! we are very happy! they are two large akbash and they…read moregot their coats so white!

Dogs were happy. They did a good job. Especially on my Great Pyrenees. Pyrenees can be difficult to…read moregroom. I also had a Corgi and a Lab. The dogs are free roaming. I was concerned due to my Corgi. Everything was great.

I should've read the reviews for grooming before going . Do NOT get your dog groomed here. I booked…read moreonline and got a bath and grooming appointment . They asked if I wanted my dogs teeth brushed and dremeled and I said no. It took them 5 hours to do my dog , and when I got there to pick her up my bill had an " essentials " charge - which is teeth brushing and dremel. I told them I did not ask for that and he removed the charge. THEN handed me a bill with a charge for " 15 extra minutes of brushing " and a " scissors charge ". I asked for my dog to be SHAVED - what were you brushing ? The air ? He claimed my dog was matted on her stomach - which she absolutely was not. She barely has any hair on her stomach to begin with. Then I asked what the scissors charge was for- he told me that is separate from a shave - and mansplained to me that clipping them with shavers and using scissors are two different things. I asked and PAID for my dog to be groomed- so why would a scissors fee be an extra charge ?? Why would you not just add that into the price of a GROOMING ? He gave major attitude and was an awful person to be talking to. Bob is the manager of the store and took care of Everything- he was lovely and very understanding and kind . I will never have my dog groomed there again Oh also- they didn't do her ears , so I will need to do that myself

We have a cat and a dog. This location has a great selection of pet food and treats. If you are…read morelooking for a wide variety for your pets this is the place! They also have great customer service.

The best! In and out on less than 2 hours! Smell awesome and look great! You can tell they really…read moreknow their stuff!

Groomer was a no-show. Charged 60.00 for a bath. Sent home with fleas my dog didn't bring in. Not…read moregoing back

Kudos to all the dog lovers that take care of my Ollie. I would tell anyone that this is the place…read moreto go for good service. Whether it is a haircut, bath or boarding services, Margot's has it all, with an A+ rating. Sometimes I think he would rather stay there than come home.........btw, I noticed that my review shows to be in San Francisco, Cal.............it is actually Wichita Falls, TX.

Took my 100 lb 1 year old in to get his nails cut today, after our previous groomer said they…read morecouldn't control him and he was a "danger" because he wouldn't sit still. Margot was able to calm Winston down incredibly quickly and he sat still for the entire process. It was absolutely incredible. Will definitely be back!!

I highly recommend using Hazel for Dremeling and grooming my large dog's paws at the grooming…read moresalon. My dog liked her, and I was very happy with the paw hair trim, the pad softening and the amount taken off my dog's nails. The cost was reasonable, and I was able to schedule with in a day. II will return for this service again.

Went in 20 min till close and not only was myself but I watched 4 other customers get turned town…read morefor pets and fish as a cashier pulled their drawer and said no they was not going to sell any pets because they was 20 min till close and it was too much of a process to sell fish. I told them I knew exactly where they were and was still turned down. Looks like petsmart in Wichita Falls if you come 20 min before closed they are not interested in making sales! Was told come back tomorrow. I live 2hrs from the store. I own my own business and that employee would have been terminated on the spot for turning down revenue.

Found a dog that was posted online that I was interested in meeting and potentially adopting. I…read moretried to call to check if it was still available, but it goes straight to voicemail. So I made the 2.5 hour drive to the shelter only to be told that the dog was there, but had already been tagged for rescue. For background, my family had always bought dogs from breeders, so when the staff told me this I was confused and started asking questions. Turns out, the dog got to the shelter on Tuesday and if it didn't get adopted by Friday, it would go to the rescue. I got there on Saturday. Literally 1 day late, and they wouldn't let me adopt her. So I ask them which rescue the dog will be going to (because I still want to try to adopt her) and they tell me they are not allowed to say because the rescues have been harassed in the past. Fine, I understand. But at least take the dog off of your website if it's no longer available for adoption. Or maybe pick up your phone so I don't waste 5 hours driving.

Great staff and great service. Everyone is so nice and friendly! I adopted a pit here last year and…read morecouldn't have been happier!

Our lovely puppy loves the place we love it too. Very nice place and clean and the staff is very…read morefriendly and professional

I boarded my cat Rocky at LaChateau Pet Resort in Wichita Falls, Texas for 4 days. When I went to…read morepick him up I was asked to please come get him out of his enclosure. I did because sometimes he is hard to get. I noticed that it looked like his litter box had not been changed the entire time he was there. Also there is a fish tank in the cat room for their viewing pleasure. However it was totally green with algae. I was totally disgusted by both. Luckily they did feed him. I will never board my cat there again.