In the Ruff was once the regular groomer for my 2 elderly fur babies. It was fairly quick,…read morereasonably priced and friendly. Until I took them in and heard my poor little crippled dog YELP as he was apparently either being positioned or set down too hard on the grooming table. My dog never yelps, you have to really hurt him for him to react verbally because he is an Alpha dog. When the groomer brought him out to me I asked why I heard him yelp right after she carried him back there. She heard me but refused to answer my question. I paid my $10 or whatever it was and never went back. I DO NOT RECOMMEND THIS GROOMER - Your dog does not deserve a groomer that cannot even be gentle with an elderly crippled up little dog! My dogs are both used to grooming and nail trims, since we have gone every 2 weeks for years for their trims wherever we live. We went back to our vet. Twice the price but they love my dogs and treat them with great care. My dog are worth paying more to keep them safe! BUYER BEWARE !!

I took my Australian Shepherd in for a haircut and came home with a shaved fur baby. I asked for a…read moregradual cut over time and to be careful of the undercoat. This was the 1st of what was supposed to be several cuts over time. I was in shock when I picked my baby up (after paying before seeing her new cut). I was charged more than originally quoted, told an extra service was done? I was not informed of this during payment. I was only told; after questioning if next time would be same price? After my baby was brought out to me, I was devastated. Her collar was falling off due to so much hair removed. I was in shock. I literally sat in my car and cried for several minutes. After examining at home, I discovered the inside of her thighs were shaved to the skin. My poor baby would not even come near me for 2 days The fat, happy fur baby I once had, is now just a shaved down mess. I should have been informed at pick up of extra service performed and that they shaved her! I now have a traumatized, older dog that will take months to recoup. The hair is for natural protection, now I must worry of sunburn, heat stroke and skin issues. If you are not familiar with grooming certain breeds--- don't brag that you are.

A "Caring Heart" is right! I've had a great experience with them and the staff is very friendly…read more Dr. Wade has helped my elderly dog in ways no other vet has, and truly seems to listen when you express concerns. I did call once and was denied an appointment, but that was because the young lady failed to realize I was an existing customer. Once she did, she apologized profusely. Just be mindful that in WF you must have established care in order to be seen by a vet, apparently even in emergencies. With that said, I'm so glad this place was recommended to me and plan to stay with them for as long as we're stationed here. For those living on base (we don't) this is incredibly convenient in terms of location, too.

I'm sharing this so other pet owners can make informed decisions. Our experience with Dr. Wade at A…read moreCaring Heart Veterinary Hospital was deeply disappointing. After surgery performed by Dr. Wade, we were told there was nothing found and the real issue is a parasite. A lot of medication was given to our dog, which ultimately made him to get worse. The surgery itself was poorly done, and the diagnosis he provided was not what was actually wrong. Our pet's condition continued to decline, despite multiple visits and reassurances that everything was fine. We spent thousands of dollars on care that did nothing to help and ultimately made things worse. When another hospital -- Colonial Park Veterinary Hospital -- evaluated our pet, they immediately found the real problem and provided the treatment that saved his life. Shortly after we raised our concerns, we received a letter from Dr. Wade stating our pet was no longer welcome at A Caring Heart. Given the outcome, that decision speaks for itself. While most of the staff were kind & helpful (they just follow orders from Dr Wade), Dr. Wade's surgery, diagnosis, and overall care fell far below an acceptable standard. I would strongly recommend seeking veterinary care elsewhere.

The worse customer service for an emergency phone call. The old lady that answers the phone when we…read moremost need answers and help is horrible , rude, and no compassion for furbabies. I am not coming back there.

I had just moved to Wichita Falls and needed a vet ASAP. My Chihuahua was very sick. VCA…read moreCallfield, was just around the corner from my new house. I called them and they told to bring her right in. From the moment we got there the staff was very nice and supportive. The Dr's are very knowledgeable and caring. We all had a ruff week, but in the end she is doing amazing and is bouncing around and playing like she is still a puppy and not a senior. I feel that if it weren't for the extra steps they were willing to do for my pup, she would not be here with me today. I am very thankful for them and will take all my animals to them. Thank you, from Kim and Gucci

I love Puppy Cuts! The ladies are always so nice and pleasant to me and my puppy! They do a great…read morejob & treat my dog like their own! Plus the pricing is affordable! Thank you!

I think Rachel does a fine job grooming, but unfortunately, the actual condition of the…read moreestablishment is foul. The overpowering smell of cat urine, fecal matter, and ammonia greet you at the door. The condition of the pet area is unclean. I think because they're so busy, it can be hard to sanitize/clean up, but I decided after dropping off my pets three times, enough was enough. Maybe they need more people grooming to keep up with the intake of animals, maybe they need staff to clean it daily. There are also random people/children just hanging out in the "waiting area." Friends/relatives of Rachel? Not sure. It's not a big place so seeing kids playing on their phones in their PJs when you're dropping off or picking up your animals doesn't give you a feeling of professionalism. This isn't the place where I feel comfortable that my animals are safe.

A really great vet clinic. We've taken our three dogs, two bulldogs and a Boston Terrier, here…read moresince being stationed at Sheppard AFB two years ago. Always prompt in scheduling appointments and administering treatments. Dr. Gibson is really good with our dogs and more than reasonable on pricing. Julie even gave one of our bulldogs a terrific nose job to enhance her breathing. The staff is also great.

"I run a business here and I can't get burned." - Dr. Julie Gibson, Feb 20, 9:05 am…read more AVOID THIS VET AT ALL COSTS. My baby girl is now DEAD. Poor baby girl. Ariel was the very best little pet friend I have ever had. She loved us all so much and we treated her like family. She somehow came down with sudden paralysis late last night, then passed away in my daughter's arms on the way to the 2nd Vet, since the first one REFUSED to see her without a deposit first. I live 1/2 mile away and asked if I could go get payment first HOWEVER Dr. Julie Gibson at Western Hills Animal Hospital said they would need a deposit before any treatment would start. Ariel DIED an hour later. @Julie Gibson has NO COMPASSION because quote, "I run a business here and I can't get burned.' REALLY COMFORTING WORDS FOR MY 11 YEAR GIRL DOC!!!

Kudos to all the dog lovers that take care of my Ollie. I would tell anyone that this is the place…read moreto go for good service. Whether it is a haircut, bath or boarding services, Margot's has it all, with an A+ rating. Sometimes I think he would rather stay there than come home.........btw, I noticed that my review shows to be in San Francisco, Cal.............it is actually Wichita Falls, TX.

It was a little tough to find but its there…read more Apparent winner in 2010 for Texomas best. You walk in and realize its a pretty small building but very busy business. They had actual stacked crates and cages on top of each other and the dogs were absolutely terrified. I felt for them. They obviously do not sweep or clean after each dog they groom. Hair was piled high all over the floor. Thank God my dog has very short hair and only needed his nails done besides a wash. They were very fast and very helpful though. In spite of my dog not up to par with his rabies shot, they took him and did what we requested and got him done. I felt bad leaving my dog there all day because I was in class but he looked good and smelled good. They did however gave him a very girly handkerchief around his neck...

My Maltese came back with a deep cut all the way around his neck. It was obvious he had something…read morethin tied around his neck so tight it cut into his neck. Never again.

Our first time taking Miss Prissy Jean,our pekingese/shih tzu mix. She looks amazing! Friendly…read morestaff! Definitely recommend!

Today our family experienced one of the hardest moments a pet owner can face. Our dog Reese was…read morecritically ill and suffering, and we came to Colonial Park Veterinary Clinic for help. We arrived at 12:30 pm during posted business hours (they were open until 4 pm). There were only two people in the waiting room. I explained that Reese was suffering and that this was urgent. I also clarified that while Reese herself was a new patient, I was not a new client and have spent thousands of dollars at this clinic over the years. Despite this, we were turned away. When families walk into a veterinary clinic with a suffering pet, they are already in distress and hoping for compassion and help. Being turned away in that moment was heartbreaking. Thankfully another veterinarian stepped in immediately and did everything possible to try to save Reese. We will always be grateful for the compassion that was shown to our family there. I hope the clinic reflects on how situations like this are handled in the future. Pets are family members, and moments like these are when compassion matters most. Compassion should never depend on whether a pet is already in your system.

Everyone there truly cares about my pets. Walk-ins are welcome. No appointment is required.read more