The staff was very friendly. My dog doesn't like a lot of people, but she liked everyone there…read more She even didn't mind the vet. She was comfortable with everyone there. The vet was very caring and listened to everything that I had to say and treated my dog with great care.

Dr. Brown is wonderful and caring and he has taken care of my fur family for years. His staff are…read morefriendly but they probably need to smile more. The previous review seems odd since there are no televisions in any of the exam rooms nor have there been in all the years I've gone there. The walls are filled with literature and posters and photos and actually wouldn't have any room to place a big screen even if he wanted to.

Trusted My Mother…read morehas been coming here for years, for her horses and cats. There's nothing these good folks can't handle, other than humans.

I had someone buying 2 bulls and said they would pay for the sperm test and I told them to call…read morehere because I had always used them. 3 months later some lab bill arrived and I called and told the lady that it should go to the man who paid the bill because it was his bill. a day later I get calls from a jenna or someone who informed me it was my bill because the one bull did not pass. I said I did not owe and I had straightened it out and she kept on and then told me to get another vet and slammed the phone up in my ear. I have yet in 3 days to get to talk to the owners and I had gone there for years. I am unrecommending them to all the people I sent there.

The worse customer service for an emergency phone call. The old lady that answers the phone when we…read moremost need answers and help is horrible , rude, and no compassion for furbabies. I am not coming back there.

I had just moved to Wichita Falls and needed a vet ASAP. My Chihuahua was very sick. VCA…read moreCallfield, was just around the corner from my new house. I called them and they told to bring her right in. From the moment we got there the staff was very nice and supportive. The Dr's are very knowledgeable and caring. We all had a ruff week, but in the end she is doing amazing and is bouncing around and playing like she is still a puppy and not a senior. I feel that if it weren't for the extra steps they were willing to do for my pup, she would not be here with me today. I am very thankful for them and will take all my animals to them. Thank you, from Kim and Gucci

I'm sharing this so other pet owners can make informed decisions. Our experience with Dr. Wade at A…read moreCaring Heart Veterinary Hospital was deeply disappointing. After surgery performed by Dr. Wade, we were told there was nothing found and the real issue is a parasite. A lot of medication was given to our dog, which ultimately made him to get worse. The surgery itself was poorly done, and the diagnosis he provided was not what was actually wrong. Our pet's condition continued to decline, despite multiple visits and reassurances that everything was fine. We spent thousands of dollars on care that did nothing to help and ultimately made things worse. When another hospital -- Colonial Park Veterinary Hospital -- evaluated our pet, they immediately found the real problem and provided the treatment that saved his life. Shortly after we raised our concerns, we received a letter from Dr. Wade stating our pet was no longer welcome at A Caring Heart. Given the outcome, that decision speaks for itself. While most of the staff were kind & helpful (they just follow orders from Dr Wade), Dr. Wade's surgery, diagnosis, and overall care fell far below an acceptable standard. I would strongly recommend seeking veterinary care elsewhere.

A "Caring Heart" is right! I've had a great experience with them and the staff is very friendly…read more Dr. Wade has helped my elderly dog in ways no other vet has, and truly seems to listen when you express concerns. I did call once and was denied an appointment, but that was because the young lady failed to realize I was an existing customer. Once she did, she apologized profusely. Just be mindful that in WF you must have established care in order to be seen by a vet, apparently even in emergencies. With that said, I'm so glad this place was recommended to me and plan to stay with them for as long as we're stationed here. For those living on base (we don't) this is incredibly convenient in terms of location, too.

I really like Animal Hospital. I go to them and PETS. Always pleased. My dogs do good, no problems.read more

Explains everything very nice people. Really care about the animals. Wait.\n Time is not extremely…read morelong. Staff is very outgoing and helpful.

Took our three pups to get their nails trimmed while here on vacation. Two of them had bleeding…read moretoes, One was bleeding so bad it was everywhere. I had to hold the dogs which I've never had to before. The tech would do it for us at other offices. He then charged $25 per dog, which I normally pay up to $15 per dog. I did half the work, got scratched and blood on my clothes. He was grumpy and the facility was filthy. Not happy.

Today our family experienced one of the hardest moments a pet owner can face. Our dog Reese was…read morecritically ill and suffering, and we came to Colonial Park Veterinary Clinic for help. We arrived at 12:30 pm during posted business hours (they were open until 4 pm). There were only two people in the waiting room. I explained that Reese was suffering and that this was urgent. I also clarified that while Reese herself was a new patient, I was not a new client and have spent thousands of dollars at this clinic over the years. Despite this, we were turned away. When families walk into a veterinary clinic with a suffering pet, they are already in distress and hoping for compassion and help. Being turned away in that moment was heartbreaking. Thankfully another veterinarian stepped in immediately and did everything possible to try to save Reese. We will always be grateful for the compassion that was shown to our family there. I hope the clinic reflects on how situations like this are handled in the future. Pets are family members, and moments like these are when compassion matters most. Compassion should never depend on whether a pet is already in your system.

Everyone there truly cares about my pets. Walk-ins are welcome. No appointment is required.read more