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    Pets Best

    1.9 (989 reviews)
    Open 6:00 am - 7:00 pm

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    Obviously, just part of my increase due to personal information, but I did call them as well and they were happy to cancel.
    Robert M.

    I'm leaving this poor review because, since I've had this insurance, nothing has been covered and my claims have taken up to two weeks just to be reviewed. They never miss a payment when taking money from my account, yet they decided to raise my rate from $85 a month to nearly $135 without any valid explanation. I understand that costs rise with inflation, but this kind of increase feels excessive and unfair. There are plenty of other insurance companies out there, and I'll be looking for one that values customers instead of taking advantage of them. I've also attached a photo for reference.

    Ellie post surgery with her "donut"
    Monica F.

    I can't tell you how pleased I am with their services. I have had bad pet insurance experiences in the past with another company and was nervous when I selected a new one for my pup. I have been with them for 3.5 years and recently had to have a tumor removed from my dogs rear. The total bill was close to $9k. Not only did they cover exactly what my policy stated without any issue not run around, but they had the money in my bank account before the credit card I used for the surgery cycled to payment due. Impressive! Thank you, Pets Best! Forever grateful and happy to continue to be a customer

    Kyle S.

    I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.

    Howard S.

    If you want to waste money then Pets Best is your best bet! A few months ago I adopted a dog. My vet recommended pet insurance due to the increased high cost of pet care. Pets Best seemed a good choice... until I was enrolled. In six months of insurance I have received minimal compensation. Minimal as in almost zero! The app hardly works. No one answers the phone. There is no listed email. Last month their website went down. For weeks! I tried calling and was put on hold for 30 minutes multiple times. Shameful. Yet they continued to charge my credit card for the monthly subscription. Double shameful. So in order to cancel the subscription I was forced to protest the recent credit card charge and cancel my credit card. Triple shameful and disgustingly irresponsible! One star is one star too many. Beware!!!

    Thor recovering at home

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    2 months ago

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    5 months ago

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    5 days ago

    Avoid this horrible pet insurance carrier. Their all about taking your premiums and delalying and not paying legit claims.

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    14 days ago

    Pets Best insurance has given me the ability to make life saving decisions for my pets without being concerned financially.

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    7 months ago

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    7 days ago

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    14 days ago

    Pets Best Insurance is great. No Hassle, easy claims via app. Quick reimbursement. Best pet insurance .

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    2 months ago

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    2 months ago

    Quick reimbursement, easy submission for claims. On line support if needed. Glad I chose Pet's Best Insurance for my collie.

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    2 months ago

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    6 months ago

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    6 months ago

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    1 year ago

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    4 months ago

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    2 months ago

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    1 month ago

    I put in my claim for my pup's annual visit and within a couple days it was reviewed and claim was paid.

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    2 months ago

    Horrible customer service they dont pay claims correctly and they take double payments some months if you dont pay attention

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    9 months ago

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    3 months ago

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    Review Highlights - Pets Best

    The coverage is the best, best price and the reimbursement is easy and I only have a 10% co-pay on the plan I chose.

    Mentioned in 60 reviews

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    Pets Best - petinsurance - Updated May 2026

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