The doctors are amazing. My boy saw Dr Levendusky many times and I have nothing but good things to…read moresay about her and the techs. To say the administration of this place is a mess would be the understatement of the century. It's impossible to have one visit where even most things go right, and that assumes that they remember to write down your appointment. They promise credits because "it was our fault" but never apply them until you complain, charge incorrectly, fail to order medication, promise to make it right, and then call back and say, oh no, we decided we won't do that. If all you need is good doctors and have the time and desire to micromanage their admin department, sure, they're a good choice. But if you need the clerical and financial side of a business to match the quality of the doctors (or just think it should) then you should probably look elsewhere. They're also the most expensive vet in the area, requiring 2x yearly exams for all pets instead of just senior pets, so there is an argument to be made that profit is really the priority here. 5 stars for the vets - 20 stars for the admin

Very kind and very sweet you guys took care of my dog Priscilla recently making us feel welcomed…read moreand I really do appreciate what you guys do I would recommend this place to others!!

We have used Fortune's Tails (Ashley) for the last 2 years several times. She was marvelous and…read moretook wonderful care of our two high-energy dogs. They both love her and are excited to see her every time. She is great at keeping in touch with us when we are away and sends us photos to keep us up on what is going on while we are gone. We would recommend her for any type of care you need, whether it is for a longer or shorter trip away. Peg R.

From the owner: At Fortune's Tails, your pets have predictably good care while you are away. Their well being is…read morealways our top priority! We are insured and come with over 15 years of experience and a background as a former veterinary technician. We offer exceptional in-home pet sitting, drop-in visits, and dog walking services. We are dedicated to providing a safe, loving, and fun environment for your furry family members, ensuring they receive the care they deserve while you’re away. Trust Fortune's Tail to keep your pets happy and healthy, confirmed by daily pictures and updates on your pets. For extra energetic dogs, while weather allows, ask about hiking in the mountains or on the trails and park play for extra exercise!

I will never take my pet here. I entered my information on their web portal for a future visit. I…read morewant to preface that I did request a busy time in which many folks are on vacation. I was told my reservation was pending and I needed a screening to take place. No problem! My dog is an amazing guy I knew he'd pass. The owner also asked me to please enter my credit card info. So I took time off work to take him there. He passed no issue. I asked the woman at the screening if it meant my dog was accepted and she said the reservation should go through and to be in touch. I wait a day after not hearing and go on their web portal to see my reservation was cancelled. At this point 5+ days have passed since I began the process because nobody there answers a phone and you can only contact them via their portal and wait for a response. After finally hearing from them the owner proceeds to tell me my dog will be on a waitlist. There never was any room for him to begin. She could've easily told me that BEFORE the screening, BEFORE she takes my credit card. She has the audacity to tell me it's a good lesson for me (which had me so angry I started to get emotional because I've lost five days of searching for a place for my beloved pet!). I tell her she could've been honest and she said "I get hundreds of calls per day." It's as easy as knowing your availability and looking at my dates. The end of the conversation told me everything I needed to hear to understand her real motivation--she said "Well the next time you go on vacation and you plan better you're all set up here to bring him here." She only ever cared about future $ and manipulatively making it "easy" the next time I need a place. Gross way to operate. She has no idea of my situation. She has no idea the place my pet was scheduled far in advance had to close for a time that happens to fall when my dog was scheduled because of a COVID sickness. I don't expect her to accommodate my dog when she has no room. I do expect honesty and professionalism which seems greatly lacking. I'd not trust her with my best friend and beloved dog.

It's disappointing that after an extended period of taking my two dogs there, that they can't…read moreoverlook a misunderstanding I had about their passes and reservations. I was charged $60 for a no show. However, I was informed that I had no more visits on my pass. But since I had not cancelled my future reservations, they were happy to charge me. In the past I had also overlooked a few things. One if which is when they used to take calls, I asked if I could stop by to feed my dogs. (I thought they were fed by my partner). I was told that it was not possible because all doors are locked after 9 am! Strange that I was refused access to my fur babies. As a result, I've never seen what it's like once they are dropped off. You receive a photo or two of them and a report card. No webcam. The portal to make reservations and buy passes is also confusing and cumbersome. They also don't take calls now and all communication is via email to a generic email. Sometimes it's just good to be able to talk to someone. They will also not hesitate to use a bark collar on your fur baby if they think it's necessary. If you're looking for a warm and fuzzy customer facing experience, this isn't it. There isn't a reception. You pass your dog to someone at the gate. They hand over you dog through the gate when you pickup. Location is off an extremely busy road. When you leave the facility, you'd better step on the gas as the traffic coming down the hill is usually is at least 70 miles an hour. I hope this helps others make an informed decision about this establishment.

This place is gorgeous and the family loves all the sweet Dogs! My Nutmeg has stayed several days…read morerunning and always comes home happy and healthy. She gets grooming while there and snuggled a bunch! Can't ask for a better place when I have to leave my girl!

very unprofessional, we used them couple of times,it was mistake…read more I asked her to not place our pup in cage, because our dog its not use to it, then I went to pick our dog and she was in small cage with another dog? They are just a bunch of liers.Few days ago, we were coming back from vacation, and have to ask friends to pick our dog up, because princess Rachele said we have to be there before 12:00?it was Saturday, not asking to get up in middle of the night but just later afternoon. so don't say you are open 24/7. Giving her extra tip it wont help either. Waste of money, If you love your dog don't go there. Cant trust them at all.

We've got 2 beautiful boys from Monarch Pomskies. We've had Zippy Blue for 1 year. He's totally…read moreamazing! We love him so much we got him a brother. Now we have Alphie and Zippy Blue.

We are so in love with our sweet girl Magma, My husband and…read moreI came across Monarch Pomskies online and we knew right away they were passionate about breeding healthy, happy dogs. Magma is incredibly well-socialized, smart, and has the sweetest temperament. We highly recommend Monarch Pomskies to anyone looking for a responsible and ethical breeder.