Took my cat there for 6 years. I would only trust one of their doctors. The rest are money-grabbers.read more

Just a few updates on this vet hospital…read more The vets here are still great. Very good with the animals and also great to deal with. Changes since the age of COVID. This updated review is from January 2023. NO BOARDING AVAILABLE: FYI since COVID, they no longer do boarding despite what their website says. That's a disappointing change for us. Also they recommended another vet for boarding which we tried. Our dog came home with a bacterial infection. $200 in vet bills later - yeah won't be using that option again. :(. LONGER WAIT TIMES: Due to catch up on surgeries plus a larger clientele list, you can expect to wait longer for a vet appt. Sometimes it's very difficult to get anyone on the phone. You get put on hold for long periods of time. They seem over-extended. I feel for the staff. They also suspended some of the promotions they used to do. So like most everything in the post-COVID world, expect your bill to be higher. They are still a pretty good vet with nice staff, but I have to say on a number of fronts, there are some detractors since 2020.

Two experiences here now…read more First over covid my husky with cancer - would never have let him stay here knowing how filthy it was after my second experience 5 days ago... My pug and his eye issues; walked away feeling talked down to like I wasted their time. Even apologized for it, like I enjoy wasting my own time and money. Also had a 250 dollar credit I found out 5 years later. So bizarre, no one could tell me how or why I wasn't updated. I can take rude Vets, I really don't care -health of my dogs over any doctors ego for sure. But the biggest red flag overall was how dirty it was (I was in 4 rooms total, unfortunately zero over covid-19 and I don't even want to imagine what that was like). My Husky walked out a different dog.

Awful Experience - Unprofessional and Irresponsible Service - Avoid VEC's Ophthalmology Department…read more I had an extremely upsetting experience with VEC Animal Hospital, particularly with Nicole (Ophthalmology receptionist) and Morgan, the HR manager. On Monday, May 5, I urgently requested a refill for my pet's critical eye medication, which had run out three days earlier. Nicole never returned my calls that day despite repeated follow-ups. On Tuesday, I was told the medication was essential and ready for pickup. When I arrived, one medication was incorrect, and the other was labeled "for clinic use only." I was promised a corrected and urgent delivery the next morning at no charge--but nothing arrived. On Wednesday, Nicole admitted she hadn't checked her messages, and only arranged for delivery after I paid. Still, the medication never came. I called again that night and canceled the order, deciding to go through my regular vet. Despite this, the medication was delivered Thursday morning--too late. When I spoke to Nicole, she blamed the courier and refused to take any responsibility. I then spoke with Morgan, the HR manager, who was shockingly rude and dismissive. She didn't apologize for the mistake or Nicole's negligent behavior during an emergency, and instead told me to find another facility to care for my "fluff baby." I'm beyond disappointed by this lack of professionalism and empathy. Mishandling critical medication could have seriously harmed my pet. I'll be filing a formal complaint. I do not recommend VEC's Ophthalmology department to anyone who values timely, responsible care.

Everybody here is amazing! All the rats I've had and have go here. They respond quickly and they…read morecall a few days after appointments to make sure everything is going smoothly. One of my rats had some pretty bad medical problems and the doctors explained what was happening and all the options in detail. They've gone out of their way to help me and my rats multiple times. They truly care for your animals and you! Yes it may be a little be expensive some of the time but you have to take into consideration that they specialize in exotic animals and finding other vets that do this are extremely difficult.

I had a terrible experience after being a long time client. absolutely no loyalty given how long…read moreand how many dogs I used this clinic for. they charged me for something I never consented to. I booked my dog in for a nail trim and vaccine and had my son bring my dog in. they did an exam after I explicitly said NO exam. they are over priced and dishonest. lots of hidden fees and the owner. aweful! Dr lukwald was so rude on the phine. he never allowed me to speak or address my concerns of them doing things without asking me first and charging me an exorbitant amount. he lectured me about vet science - instead of responding to my only ask. why did you do an exam whej I explicitly said not to. and why am I being charged for this. he never answered that and still I got charged. understanding if an exam is mandatory they should have said this whej I booked. I absolutely do not recommend. I never leave reviews but this experience warrants one.do not trust this clinic. absolutely terrible! I have since left and gone to another clinic. that clinic was validating that that type of practice should never have happened. nothing should be done to an animal with out owner consultation or consent. Period.

"What went well?"…read more This is a strange question as a prompt because I guess it didn't go as well as I wanted as my beloved for baby of 9 years passed away in my arms nearly 3 weeks ago when I was in my way there. The nurse who was at front desk immediately knew how to handle the situation and I was very grateful. I was an absolute mess. She was very mindful and made sure I had water to drink, and gave me some time in a silent room to allow me to grieve. She asked if I was comfortable with her temporarily taking my baby away so thát the head vet could properly announce her passing, and lovingly returned her with a large blanket wrapped around her. She then walked me through the process and let me take as much time as possible to address end of life options (as non-clinical as possible). I appreciated that she was so empathetic and very caring. It was what I needed at the moment. A week later I received a very heartfelt card with condolences. I just wanted to write back weeks later to say thank you for your kindness and warmth in a time of crisis. I'm a shell of a woman right now and sometimes I keep replaying the entire experience in my head, but I very much appreciate that my baby was tenderly taken care of even after her death.

The care that we received for our Frenchie was amazing. They were very polite, friendly, and…read moreprofessional. They made sure that we understood everything that was explained to us. They also mentioned that we should not worry and bring him back if there were any other concerns. We are very grateful for all of their help. We would like to personally thank Dr. Emily Tsan. We would also like to thank the Triage staff (person who took our Frenchie in and also the one who brought him back out to us) and the help that we received from the Front Desk. We ended up here because we were advised by a friend. We had initially gone to the King Animal Hospital in King City and we were very disappointed with the service that we received. We were told that the wait time would be anywhere between 2-4 hours long. 4 hours came and went at which time we went to the Front Desk to inquire on an estimate to see how much longer the wait would be so we can arrange for a ride home, they told us that we still have a very long wait (that's the answer that we got). When we got there at 7:30 am, it was very quiet. It was just us and another couple with their dog. There was one examination room with a closed door and the rest of them were empty. There are a total of 12 examination rooms. We were not sure if there were other animals in Triage. It did start picking up after 9:00 am and at no time did any emergencies come in between 7:30 and 12:00 pm. We finally decided to leave and go to the Toronto Animal Health Partners Emergency and Specialty Hospital instead.

After moving to Toronto from New York City, my wife and I have been looking for a caring,…read morereasonable, ethical, and intelligent vet. It took us a few attempts, but finally we found Dr. Vlad at Yonge-Davenport. The facilities are updated and warm (not scary and cold like most vets), and the staff is just as great as the vet. We're so relieved to have found a place that we trust. We look forward to bringing our dog here indefinitely.

I had originally reviewed this clinic as 5 stars but given recent interaction, a customer of years,…read moreit became apparent the level of inflexibility and lack of priorities. It's really surprising to see the owner of this place taking action prizing bad business practices and poor customer service. People of Toronto deserve better.

Dr. Burley is a kind, compassionate and great vet. He saved our cat Jack when everyone thought he…read morewould die. He went the extra mile. And he is such a nice man, very attentive, explains things clearly. Lynne and Colleen

I need to update this review - if I could give Kew Beach Vet 10 stars I would. They are amazing,…read morecaring, compassionate, and a great team. Sadly, we spent a ridiculous amount of time here (sometimes going in as much as 3 times a week) and more money than we care to admit. Our dog was sick with some sort of inexplainable illness that lasted months and progressively got worse. They were very thorough, respectful of our wishes, and respectful of our financial situation. Time and time again they went out of their way to help us. By the end of our dog's life they weren't even charging us for visits, and were absorbing some of the costs of his care because we couldn't afford the treatment, yet no one could bare putting him down. Once we put him down the team cried almost as much as we did. For God's sakes - they even sent us flowers!! They treated our dog as if he was their own. Even if we move to Oakville (which will never happen, blech) we'd still bring our next pet here. They are amazing and have recently moved into a fancy new clinic! Thanks Kew Beach!

I was a client of Blue Cross for many years and their service, compassion and advice were stellar…read more That is until a year ago when I brought my 11 year old dog in for a check up - they had been seeing him since he was a puppy. After his check up the vet said he needed to come back for yet MORE shots because of some non descript reason that I never heard of. Also he told me as an afterthought that my dog had a heart murmer and he knew a dog cardiologist that would look at him. He tried to make an appointment but I said no because I knew the Dr. was trying to milk more money from me. I know my dog and he is a very healthy 12 year old now. Just came back from our new vet in a smaller town for my dog's annual and the Dr. told me his heart is in excellent shape for a dog his age. I asked about the murmer and he said "What murmer? , your dog's heart is fine." It's a terrible shame that Blue Cross has sunk that low to attempt to financially bleed pet owners this way. Disgraceful.

Do you have none profit? ..Farley Foundation for low income…read more My friend has a Dog needs operation.

I've been going to this vet for years for my dog. Regular vet on site is great but when he's not…read morethere and the stand in vet is working - some older fellow - I would much prefer Dr. Pusong. Receptionists are all very nice and welcoming, and Cesar who assists is such a nice guy. I never feel worried about when they take my dog to th Parking on site is small, but I have always been able to snag a spot. Street parking also exists. This location is at Coxwell and Gerrard. The location is great as it is a 2 minute drive to Ashbridges Bay Park where I take my dog for a nice long walk after a visit to the vet.

We have been taking our cat Mog here for years and she's received excellent care. The doctor takes…read morehis time at check ups to discuss her overall state of health and any necessary follow ups. The office always calls to see how Mog's doing. Very welcoming and friendly in the office.

This was my first visit to Riverdale Animal Hospital, and it was in the middle of an emergency. I…read morebrought in my parrot, who turned out to have a broken femur. Dr. Drabant was incredibly kind, informative, and supportive from the very beginning. The doctor walked me through everything and helped ease my anxiety during a really stressful time. My parrot had surgery the very next day, and even though it's still early in her recovery, she's already showing signs of improvement. I'll be returning for follow-up appointments, but I already feel confident recommending this clinic -- especially if you have a parrot or exotic pet. The entire staff was friendly and compassionate. I truly appreciate how well we were treated, and I'm so thankful for the care they've given my girl.

I would give 0 stars if I could! I'm posting a copy of my email to Riverdale Animal Hospital to…read moreexplain why I won't go back there and why you should carefully consider doing so....here it is.... "Dr. Asiegbunam has asked that I bring Lola in for another urinalysis and culture on day 17 of her current course of antibiotics but I wanted to let you know that I won't be bringing her back to Riverdale Hospital, and Dr. Asiegbunam in particular, and I want to explain why. Lola's first treatment for a UTI was with clavaseptin which didn't work. After doing a second urinalysis it was confirmed Lola still had bacteria in her urine. Dr. Asiegbunam wanted me to bring Lola in for a culture but because that would have delayed treatment for 6 or 7 days, which I wasn't comfortable with, I had to convince Dr. Asiegbunam to try another course of antibiotics with a promise that I would bring in another urine sample 7 days after the course was completed. She begrudgedly prescribed baytril saying "I can't guarantee it will work". I didn't know it at the time but baytril doesn't contain penicillin (a common and effective treatment against bacteria) so it's no surprise it didn't work and I now believe she knew that. Because I understood the need to identify the bacteria after two failed treatments, I agreed to bring in a urine sample to do a culture but was told repeatedly that I couldn't do that because doing it at home would cause cross contamination. I explained that I would use a new litter box and nosorb and would take precautions but was always told that it wasn't possible. It took several conversations regarding taking the urine sample at the clinic before she finally explained that she was going to use a needle and remove it directly from Lola's bladder. Lola is a fully grown cat weighing only 7 pounds so I'm sure her bladder is relatively tiny and taking the risk of inserting a needle into a tiny, infected bladder wasn't something I was comfortable with nor could I afford the $850 estimate she quoted me. I said I would take the risk of cross contamination and I brought in a urine sample and a culture was done and ONE bacteria showed up.....NO cross contamination! Something Dr. Asiegbunam was adamant couldn't be done! A caring and competent vet would explain the procedure, give advice on how to attempt getting the sample at home if that was the client's preference and simply explain the issue of possible cross contamination and leave it to the client to make the choice that made more sense for them but Dr. Asiegbunam did none of that....she was more concerned with billing me $850 than she was with providing a solution! The culture results recommended a course of AMOXICILLIN which is exactly what I SUGGESTED TO HER a week prior to doing the culture but Dr. Asiegbunam still didn't prescribe amoxicillin. Instead she prescribed a two week course of doxycycline, a potentially dangerous tablet if not washed down adequately with water which she knew would be an issue with Lola. Fortunately, before picking up the tablets I reviewed the results for the culture and I had to call her to ask why she wasn't following the recommendation on the report but no reasonable explanation was given. I insisted that she follow the recommended treatment and she agreed to prescribe the amoxicillin. Rather than prescribe the recommended, safer AND most common treatment, she was suggesting a further possible risk to Lola's health. Why?? I can only guess it was a greedy attempt to rack up more fees since there was a potential high risk associated with giving Lola doxycycline! And let me repeat this....I had a conversation with Dr. Asiegbunam regarding the difficulty of administering liquids to Lola so why would a competent, caring vet chose doxycycline over the recommended, safer and most common choice of amoxicillin?? We all hope that the vet we choose is a caring individual who's main concern is the health of our pets and NOT someone who's main drive and concern is financial gain but that was not my experience with Riverdale Hospital and Dr. Asiegbunam. I'll find another vet for follow up. And yes.....I will be sharing my experience with an online review citing exactly as above! You should do better!"