My 1star rating is based entirely on the quality of service and, more significantly, the attitude of the manager. I have visited the cafe many times and overlooked the somewhat haphazard service as I enjoy the range of breakfast options on the menu. The waiters, although usually pleasant, can appear rushed and somewhat agitated. It's not surprising, though, when trying to do their job under the critical eye of the owner. I've observed her remonstrating with her staff in an unprofessional manner and incurred her wrath recently when having the temerity to query an item on the bill. I had been sat outside transferring photos from my camera to my iPad and had a full table having ordered eggs, croissants, bread, jam, coffee, water etc when the heavens opened. Customers hastily rushed inside, without so much as an offer of help from the staff, as the wind blew the downpour horizontally across the tables. I managed to rescue everything with the exception of my coffee and plate of scrambled eggs. I requested another coffee after indicating to the waiter that mine had been caught in the rain. I was, therefore, taken aback when the coffee was added to the bill. The cost of the coffee is immaterial but the attitude of the waitress, and later the manager, was unacceptable. The waiter rolled her eyes when I queried the bill and explained what had happened. I was told that I should've picked up my coffee more quickly had not left it on the table, despite only having one pair of hands. I was told that it wasn't the fault of the restaurant that it had rained (that much is true I guess!) and that ordering another coffee meant the additional cost of beans. The waiter then called for the manager who simply repeated, more or less word for word, what the waiter had said but in a far more abrupt manner. She eventually knocked 9z off my bill but without so much as an apology. She was totally unconcerned and seemed to take the 9z off my bill as a means of getting me to leave the restaurant. She turned on her heels and stormed off. I assume she thought I was a tourist and wouldn't be coming back anyway. I will not be spending my money there again and have suggested to my many friends in colleagues in a Warsaw that they think twice before giving their custom to this establishment. Simply not good enough. read more
