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    PetHaven

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

    Services - PetHaven

    Dog walking

    Pet sitting

    In-home pet sitting

    2 More Services

    Private dog training

    Puppy socialization classes

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    3 years ago

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    Rebecca R.

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    Kathy Santo Dog Training

    Kathy Santo Dog Training

    (6 reviews)

    Our experience is always positive at KSDT. Every trainer is professional and courteous and they…read moreLOVE our 2 dogs. Both dogs stayed for a long weekend at a trainers home and both came home happy and healthy. We had a peace of mind and worry free weekend. My 2 dogs jump out of the car every time we drive up to KSDT. I would suggest that everyone attend a class to see just how loved and respected your dog is at KSDT. There is a lot of care and thought put into each lesson. I watch my 2 dog's body language and they are so happy at KSDT and always love going back. They jump out of the car and are ready for fun!

    This review reflects my firsthand, fully documented experience with KSDT…read more I enrolled my pet here for playcare and socialization back in August 2023, when he was a puppy, through November 2025 (he is now 2). These were the exact services I paid for, and from day one I made it clear that the entire purpose of bringing him here was for him to socialize with other dogs, not sit alone at home while I worked. I have spent thousands of dollars at this facility since 2023 on training and care. Not once was I told of any behavioral concern during that time -- unless I brought something up myself from home. Never once did they raise an issue based on his behavior in their facility. I recently learned that my pet has been spending roughly 90% of his day crated, interacting only with staff and no other dogs, and this was done without my knowledge or consent. There was no explanation, no disclosure, and no communication whatsoever. When I questioned this, staff refused to answer the actual question and instead said KSDT was "no longer the right fit." They then insisted I had been "told," which is directly contradicted by my written communications. Tell me why anyone would pay for playcare if their dog is going to be crated all day -- when he could be at home on the couch, with water, space, toys, and comfort for free. For three months, I attempted to schedule training and was passed between staff repeatedly. There was no functioning scheduling process, no clarity, and no accountability. When I asked the most basic question: "What exactly does my pet do while in your care?" I received no real answer. Only runaround, deflection, and attempts to place blame onto me rather than simply telling me what their paid service consisted of. As a paying client, this level of evasiveness was alarming and suggested something was being avoided. When I sought transparency, I was refused access to my pet's records, refused training notes and invoices I paid for, and the owner's email was withheld until I stated I would escalate the matter further. Only then was it provided. Shortly after raising these concerns, my entire client account was deleted, instantly removing all access to my pet's history, notes, and prior information. The timing speaks for itself. After I was no longer a client, the General Manager - who had my number solely for business purposes, used my personal phone number to send unsolicited, hostile, mocking, and retaliatory messages about my private email to the owner. One of her direct quotes was: "I cared for your dog all weekend while you obviously had better things to do than be with him." Sending a message like this to someone who is no longer a client is egregious, blatantly unprofessional, and far outside any acceptable standard of business conduct. I paid for boarding services, and she voluntarily took my pet home. If performing standard duties is viewed as a burden or a reason to shame clients, then this is not the appropriate field of work. Considering I was later informed my pet spent most of his time crated, I am left with serious concerns about what "caring for him all weekend" actually meant. ****Pet owners: be cautious about who you entrust with your dog. If you take a trip or use their boarding services, be prepared for it to be weaponized against you later.**** When I reviewed public Google reviews, I found multiple reports describing similar concerns, including pets being kept crated for extended periods without owners being informed. My experience aligns closely with those publicly posted complaints. I am sharing so pet owners know what they are risking. My trust was taken advantage of, my concerns ignored and my pet's care mishandled. NO ONE should discover that when it is already to late.

    Good Dog Pet Training

    Good Dog Pet Training

    (22 reviews)

    Family, neighbors, and strangers continually comment on what a well-behaved and sweet dog our…read morelittle Sierra Bear is. I smile gratefully and accept the credit. But none of this would be possible without the exceptional guidance and personalized help we've had over the past several years from the team at Good Dog. Do yourself a favor, and sign up for class today. You won't regret it! Here's the reality... I had no idea how to train a dog. I thought it was something you do for a couple of months, and maybe you get a dog that listens to you. But Anne's approach of really helping dog owners understand dog psychology and effective techniques for breaking skill-building into bite-sized chunks helped me reshape my thinking and develop the patience and consistency needed to get an incredible result. I never dreamed that I could have a dog that listens as well as Sierra. How well does Sierra listen? Well, her recall is so good that she came running up 2 flights of stairs when I previewed the video I chose to include in this review. Just from the whistle in the video. I thought that kind of behavior was outside of my abilities to achieve. But Good Dog helped me realize that training a dog doesn't have to be a burden -- it's a lot easier than you think. It just requires consistency and a bit of oversight from a knowledgeable expert. Point is... You could have this for your dog, too!

    We have been coming to Good Dog Pet Training for just over two years now and we still love it. We…read moreattend group classes on Saturdays. Anne has been so helpful in teaching us so many things. Our dogs are certainly much more well rounded because of it!

    Shelby Semel Dog Training - Brisket's puppy K graduation from Shelby Semel's training

    Shelby Semel Dog Training

    (93 reviews)

    Midtown East

    I cant say enough good things about this company, and specifically, working with Warren. If you are…read moreon the fence about booking a private training package--do it. It is 100% worth it. Before starting our sessions, I was struggling with an over-excited Golden Retriever puppy. I had reached a point where I was losing hope, but Warren completely helped me regain my patience. His calm, expert approach changed the dynamic almost immediately. What sets this training apart is how manageable it is. Warren's training methods are intuitive, and his super detailed recap emails were a total game-changer. They made it incredibly easy to practice on my own between sessions, ensuring that we never lost momentum. Training didn't feel like a chore, and because Warren's methods actually work, it was super rewarding. Ultimately, I feel like I have a totally new dog and an infinitely stronger bond with her. I cannot thank Warren enough for his help. If you want a trainer who truly cares and delivers real results, Warren is your guy!

    We reached out to Warren Sears at Shelby Semel Dog Training because our dog was having a tough time…read moresettling around guests, getting overexcited with other animals, and reacting to sounds and animals on TV. On top of that, he had started showing some guarding behaviors around toys and food. It felt like we were constantly walking on eggshells and didn't know where to start. From our very first session, Warren completely put us at ease. He took the time to really get to know our dog and gave us a plan that was clear, doable, and tailored to our home setup. He explains everything in a calm, easy-to-understand way and focuses on helping you teach your dog rather than just correcting behavior. Every time we met, we came away feeling more confident and capable. One of the best parts about working with him is the follow-up -- he sends these amazing session notes that break everything down step by step. Having that written out made such a difference for us when we were practicing between sessions. Our dog has come so far since then. He can actually relax when people come over, stays calm when cats are nearby, and barely reacts to the TV anymore. Even the resource guarding has improved so much. It's been incredible to see his progress, and we feel like we finally have the tools to keep building on it.

    Packman to the Rescue, K9 Solutions & Coaching

    Packman to the Rescue, K9 Solutions & Coaching

    (49 reviews)

    Ill admit my wife and i were skeptical but quickly proven wrong…read more We signed up for 10 sessions for our 2 yorkies. This is a fantastic service where i once said these dogs were the biggest mistake we ever made i now say these dogs are a true blessing

    Pat is truly amazing. We have two dogs, a cat and a nine month old, so most days we live in…read moreorganized chaos. We have had other "trainers" before but none like Pat. Our main goals were to address poor manners when people came over (jumping/barking), poor leash manners (pulling/leading the walk/leash aggression for one of them), and all around general behavior training. We wanted, and needed, help to rectify these things before our son became truly mobile. We emailed Pat on a Friday night and he called the next day. We spoke for over an hour and he reassured us that things would be okay. We scheduled a training session for later that week and haven't looked back. He is an incredible teacher; he took the time to learn about our dogs, our family dynamic, and what our hopes were for the training sessions. He began teaching us right away and showed us how to get into the minds of our dogs. We are five sessions in and there has been such a vast improvement already. We are currently working on walking both dogs and pushing the stroller - a dream of mine - that is soon to be a reality. We genuinely look forward to each session and getting to hang with Pat. Our pack was definitely out of whack but Pat has been instrumental in teaching us how to teach our dogs and reframe our thinking. If you are looking for a no BS, honest, caring trainer/behaviorist, and you are willing to trust someone, and put in the time and work, look no further - he is definitely your guy. We cannot recommend him enough.

    PetHaven - dogwalkers - Updated May 2026

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