The fellow who came out to help me, Chad Swango from Pete's Towing and Repair was great! My wait was shorter than expected, the AAA logo on his vehicle was clear and prominently displayed, and the service was impeccable. He was a personable fellow, who I hope is the one dispatched to me should I need roadside assistance in the area again! It was a great value, too! read more

just skip these guys...use someone else .. they ill try and charge you more. use someone else

They really need to get better drivers. Witnessed many times on 19 close calls with these guys.

I had awful service today from a driver named Ken. He used obscenities towards me 2 times. Very argumentative. I could not all reason with him. I had a flat tire. I am 71 years old with a bad back and am diabetic. In my entire life, I have never received service anywhere this poor! I do not understand why any company would keep someone like that, working for them! read more

Mike, the tow truck driver was very insightful. He gave me an ETA arrived within the time that he said gave me what he believed the diagnostics to be respectfully the next day. My car was diagnosed like I asked there was no extra fees. Lindsay at the front desk helped me very promptly both on the phone and in the store front Matt, which seem to be the management gave me a very honest opinion on what needed to be done, which coincided with many other opinions. they provided service exactly how it should be done. read more

The guys working are great. The office people will put them out of business. What a shame.

Got two services. Let me say once I got the tow truck there . The tow truck driver was exemplary. Best of the best. That said the battery guy they sent could not start my vehicle. Tried to program it. ( came from AAA CALL). I begged for tow truck no had to check battery , battery is new. Not starting . Rep tried to start it could not tried to program if could not charged me 44.05 for not being able to start. My car. Then lied that he had charged me. Problem for them I did debit card. Bank charge showed up. Lie number one. Phone reps lie on n the phone. Hang up on you call you delusional said I was not charged. I said let me email the charge refused to give out email. Manager refuses to talk to me . Says AAA WILL TALK TO ME. . While the guy chased me down for my charge my dog thought he was attacking me and ran after him. Claimed dog bit him. Then said dog was just protecting me. It was expected don't worry about it. The. 3 deputies show up on my doorstep at 11pm. Guess he decided he got bit later on. 400 dollars in charges as dog got out to protect me who was moving slow from injury. Now won't talk to us. AAA HAS COMPLAINTS SIMILAR TO THIS ONE. HAS DONE NOTHING SO FAR. BOTH WITH EUROPEAN AUTOMOBILES. THIS IS UNFORTUNATE AS THE TOW TRUCK DRIVER WAS AWESOME. STAY AWAY FROM ANY BATTERY JUMP FROM THESE CLOWNS. UNPROFESSIONAL. SCAMMERS. THEY TOLD ME WHAT HAD HAPPENED SND THAT MY VERSION WAS DELUSIONAL I SEE OTHERS WITH SAME EXACT ISSUES. CALLING ATTORNEY GENERALS OFFICE AND PUTTING IN A FORMAL COMPLAINT Also office Staff is beyond belief with incompetence. Lies calls you liar told me they did not charge me. Called me delusional. Reading the other reviews confirms a hostile office. I would suggest you stay away at all cost , write the attorney general of Florida and AAA OF A HORRIBLE COMPANY. I will complement the tow truck driver. He was professional and best of the best. I can't say anything about repair facility. But the office is horrendous. All in all stay away. Maybe the tow truck drivers will go to a more reputable company. read more

Triple AAA Pete's Towing - a embarrassing NAPA AutoCare Service Center - stay away and avoid if at all possible, for service work! Our Kia Sedona (our 2nd Car) died at the Ice machine by Wynn Dixie on 19. I called Triple AAA, and they arranged and sent Pete's Towing, they called me and said they were on the way. I was stuck in the middle of a high-traffic area to Wynn Dixie, so it was a little hectic to say the least. Technician showed up promptly and did a battery check, he said the battery was dead - I told him to change it... When he pulled the old battery out it had plastic washers on each post, he said whoever installed that battery should never have put those on the battery, plus he stated the battery date was 2021 so I should be happy with a battery lasting that long. Well, the technician did a good job, heck I tipped him $40 for being so quick and fast. But when I get home my wife said that was the second time the battery died, she had a service call back in 2022 She pulled out the invoice, Pete's Towing replaced the battery 11/11/2022, battery came with a 3-year Free Replacement... still under warranty! So, the plastic washers on the battery were installed by Pete's PLUS they installed a battery that was already at least a year old when the installed it in 2022. I took the invoices to Pete's the next morning to explain the situation, the guy that came out of the office (he never did identify himself) and after explaining the situation he pretty much blew me off, and said call Triple AAA. The careless and sloppy job of the battery install in 2022, specifically the plastic washers which the technician said shouldn't of never been installed in the first place, PLUS they installed a battery that was ALREADY a YEAR OLD - a quality shop never installs dated batteries. So, I called Triple AAA, now I have to jump through hoops to get them to take a look at my situation. The Invoice from 2022 didn't even have Mary's last name on the invoice, no Membership #, and they event had the wrong address that the service call was made to - try explaining that to their warranty department - again shoddy, sloppy service, Pete's didn't seem to really care - so this is not over, Tripple AAA said this is going to take a couple weeks... Poor sloppy service, a don't care attitude from the whole office there - stay a way. Embarrassing service and a don't give a hoot attitude - lousy combination! read more

i have aaa and usually it takes hours for service Pete's towing got there fast and the driver was very nice

This is the worst tow company in the world! Most dangerous drivers!!!!!! Also the woman in the office that answers the phone is stupid and rude as hell too! Don't ever use this company for towing, they destroy everything!!!!! read more

Pete's (making a AAA call) destroyed my BMWs alternator 6 months ago and took no responsibility. Yesterday, my kids car broke down, called AAA, and Petes says it will cost money to take it to the garage I told him to take it to but it wouldnt cost anything to bring to Petes for a FREE estimate. Of course the estimate was $1700 for a brake job, I said NO, we will move it the 2 miles to the garage I want, and now they want a $150 diagnostic fee!!! Even though they said FREE estimate. I have called them multiple times, owner will not take calls, BIGGEST SCAM, AAA should be ashamed of having this company do work for them. STAY AWAY!!! read more

Our car needed to be towed to the dealership, we contacted our roadside assistance and they dispatched Pete's Towing. Jeremy was very polite, professional, helpful and timely. Will definitely recommend Pete's Towing read more

I never post negative reviews, but feel obligated to based on our experience. Worst customer service Ever. I truly hope AAA reconsiders contracting with them as they have been unreliable, untimely, unprofessional, rude and provided inaccurate information not once but Twice when I required AAA service. Jenna, who answers their phones, was extremely rude and unprofessional when it was clearly an error on their part both times. Please think twice before using this company. read more

Car died..stranded for a short time. Called for a tow, Efrain came and helped get the vehicle on tow to the mechanic. Provided the best service I've ever gotten. Highly recommend- ask for Efrain if needed. Best guy around! read more

I ordered triple AAA three days ago and i totally get the delay. I'm a Registered Nurse. We've all been working around the clock to restore things back to normal. That is NO excuse to be rude or short to people when they're already going through a tough time with home and vehicle damages. I stayed up all night long waiting for Pete's Towing which gave me an ETA of 10:55 pm so I stayed up all night long waiting with no ETA change, text or call to delay. The driver snapped on me vocally when I went outside after a few minutes. I finally fell asleep around 7 am after waiting on them all night. He finally showed up around 8:10 am so I had only been asleep for an hour after night so yes it took him a few minutes to wake me up (obviously) how dare you expect me to wait on you for 3 days and you're upset that it took me 10 minutes to wake up. They called me twice and used the ring that's broken due to storm damage. Not to mention the fact that he already had a car on his truck so I don't know how he planned to put mine on his truck. This company is a joke and extremely rude. The most unprofessional company I've ever dealt with in my entire life. Natural disaster gives you no right to be inconsiderate or rude to people. The female dispatch told me she didn't care if I left a review after calling to let her know how rude her driver was. She stated that they had been working a round the clock. Well lady so have we in the medical field and we aren't mistreating people because we are exhausted. That's is a poor excuse for any company and your behavior is even worse. I'm not going to say that I don't recommend this company because it has nothing to do with the company itself. It's your employees that need to be replaced so this company doesn't fail. Have a great day and I truly hope you address these people. read more

Thank you to John, Mike and Jeremy (from Pete's Towing & Repair in Holiday). My 2007 corvette suddenly overheated late in the day; despite having an already full schedule and nearing closing hours, they fit me in and got the car towed to their shop. Mike called the next morning and explained what repairs were needed to get the car driving. He advised on items that were not urgent, but would eventually need maintenance, so I could plan ahead. Mike knows his stuff! He is an expert in his field, honest and very professional. I highly recommend him! For the type of repairs that were done, the final bill was very reasonable and fair. Bonus: they have adorable shop kitties! read more

They put the wrong battery in my bmw, causing it to shut down on the highway, they left me there for nine hours. I ended up in the hospital. Ignored all requests to replace $400 battery with proper one. Destroyed my car and almost killed me. Very bad company. read more

After having a car towed through AAA this was the worst customer service and the rudist people from this company it was a joke and the office staff was very rude and disrespectful all I can say is you will be better off calling someone else.if you use them good luck. read more

NO RESOLUTION OF VEHICLE PROBLEM $1550 LATER - AND THEY DROVE IT 59 MILES!!! We made the unfortunate decision to bring our vehicle to Pete's for service on 7/22/24: check engine light a few days before; diagnosed as a failed Bank1 Ignition Knock Sensor by Auto Zone ($79.99 for part); light went off spontaneously but vehicle had poor acceleration, hesitating & chugging till reaching 30-40mph. Pete's said Both sensors needed replacement @$164.15 ea (I bought them from auto zone at half that price & delivered for installation.) Also said new spark plugs, gasket set & throttle body cleaning needed to fix acceleration issue. They were informed of the intent to trade the car in - only wanted repairs related to the acceleration issue - was told these were necessary - agreed & paid $900 cash (to avoid a credit card charge). The vehicle was picked up on 7/24/24 - with a gas gage well below the empty mark & pointed out by the mechanic. Realized at the first red light that the acceleration issue was EXACTLY as it was previously. A call was immediately made to Pete's & appointment to return the following morning was made. Return visit to Pete's on 7/25 for UNCHANGED acceleration problems after "servicing" from 7/22 - 7/24. Apologies given with promises to "make it right" this time. They were aware of our intention to trade the vehicle, with an impending deal upon completion of service. After "cleaning the throttle body" the day before, it was now determined that the throttle & sensor needed to be replaced - another $650. On the way to the dealership, it became obvious that the acceleration STILL WAS NOT FIXED! It hesitated & chugged after every stop or slow down till 30-40mph was reached. Clearly this company was incapable of properly diagnosing and repairing the issue & continued attempts / financial output was fruitless. We traded in the car - and practically gave it away as the dealership cited acceleration issues immediately. After this SECOND FAILED attempt on 7/27 I noted the odometer reading indicated 59 miles driven in the 2 days they had it. I confirmed this with prior readings as well as the reading on trade. I called on the 29th to report the COMPLETE LACK OF REPAIR and the mileage. Was told it was" likely a typo" - no. Was told 3 different mechanics drove and signed off on it - impossible. Requests to speak with the owner? Not possible - "he doesn't talk to customers." Also unable to even get his name. Requested AT LEAST a refund of the most recent $650 charge. Two days later had to call again - refusal to reimburse for monies paid for service that did not fix the issue. Told I should have brought it back - a third time - "so they could have a chance fix it." NOT A CHANCE! This issue has been reported to AAA as well as the Better Business Bureau. STAY AWAY! read more

Same experience as that of other reviewers. Either incompetent or dishonest, not sure which. Cheap AAA battery went bad less than 2 yrs old, still under warranty. Battery was reading 9vdc and needed to be jumped. Verified bad by tester at an auto parts store. Vehicle putting out full charge voltage. Battery was reading 6vdc in our garage when AAA sent out someone from this place, who put his equipment on it and declared it was OK, and was unable to replace it under warranty. There is no way this battery was good. He tried to tell us the vehicle wasn't driven enough, when it is driven 2 - 4 times a week. The guy did not even have a replacement battery for it with him. Pete's Towing was able to bill AAA for the call and do absolutely nothing for us. Worst of all, the guy wrote in his call report that he was abused and had to leave, when we only got aggravated and expressed our frustration of being told a demonstrably bad battery was good. This caused another contractor to refuse service out of caution. We never made any personal attacks or threatening statements to this tech. Horrible service, avoid at all costs. read more

Great service on vehicle tow & repair of a faulty starter. Mike was very helpful in getting the car towed & having the repair completed one day. A+ satisfaction. read more

IF AAA sends them refuse them, send them back and demand another company. Wish I could give no stars but oh well. Granted I cant just leave a general review for the who damn company. And yes it took 4 months but I was told " I'm talking to the manager" by my ex and SHIT has been done. Back in November, I called AAA due to the front driver side ball joint cracking on my 2006 Hyundai Santa Fe, causing it to be stuck in a sprouts parking lot. THERES A RECORDED PHONE CALL WITH AAA stating it was the ball joint. They send Petes tow.....They sent a flat bed when we told them how the car was stuck. so a second fork tow truck appeared. Both drivers had to whisper to each other in the trucks, I didn't like that, they needed to tell me what was going on. Their first attempt to get it out failed and almost ripped off my front bumper ( I have the video which I'm gonna try and upload but basically the fork truck lifted the back end, they wrapped a chain around the tire that had the ball join crack and tried to pull it out that way). Then after getting the car next to us to move, they used the fork to grab the bad tire, swing it out of the spot. My tire was straight before they started, it was at a 40-45 degree angle when they were done, like sticking out from under the car, i actually hid behind something think it was gonna pop off. ANYBODY I tell this to says they should of put it on rollers and moved it, but the first tow guy made a point to say " its too much work". No waiver was signed stating " they were relieved of an damage that occurs during the tow" or something along those lines which again, most people i know say that should of been done along with a description of the damage prior to them touching it. They transport the car and we get a repair bill for little over $1200 to fix both ball joints, the axel THAT THEY RIPPED OUT and a magical leak that didn't exist till after they touched the car. so we called our tow guy, he took pictures of the car prior to putting on his truck ( which is something idiots 1 and 2 should of done ) and fixed it. When brought to triple AAA's attention, they spoke to the truck drivers who denied it... SHOCKING and proceeded to say the damage was caused by our tow truck guy......... SOOOOO HOW DID WE GET AN ESTIAMTE FROM PETES TO REPAIR ALL THIS DAMAGE THAT WASNT EVEN THERE WHEN THE CAR WAS AT PETES??!!! (minus ball joint) Are you guys psychic?? Did you guys magically know what damage would of happened by our tow truck guy and gave us an estimate to fix the damage ? Can you guys see into the future? Later it was discovered that the tow truck guys from PETES admitted to causing more damage to get more money, that's why normal procedure wasn't followed ( disclosed that to our tow truck guy which I get it is he said she said but from how idiots 1 and 2 were whispering to one another I sensed that very quickly, even more since it was a simple ball joint issue ). NEVER have I dealt with such slime balls in my life. GREASY PIECES OF SHIT that tried ripping me off and then wanna say " your tow truck guy caused all that damage". Our tow truck guy followed normal procedure, documented damage prior to him loading it, took pictures and everything (the photo of the axel on the floor, AT PETES, was one of his photos). But you guys provided an estimate to fix damage that wasn't even there till out guy touched it apparently. Again must have a crystal ball in your shop or something. read more

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Fixed my infinity and was affordable. Now my car drives way better and no issues. Thanks Pete's towing

Working with Pete's has been a horrible experience. Had to go through Pete's because of AAA. We purchased a battery from AAA on January 14, 2023 & was told that there is a 3 year warranty. On December 24, 2003, the battery was dead so called AAA & they dispatched Pete's. He hooked up to the battery & the car would not start. He then said that he can not honor the warranty because the battery is at 4 volts & it had to be at 10 volts for them to honor the warranty. I said if the battery is at 10 volts it would START THE CAR & I WOULDN'T NEED IT REPLACED. He said he can sell me a new one but will not warranty it. Are you kidding me? I did complain to AAA on the 26th & was told the battery IS UNDER WARRANTY. I had to place another service call for it to be replaced. I did that & Pete's came out again. This time he looked & said they are not honoring the warranty & didn't even hook the car up. If you call AAA & they send Pete's CANCEL THE CALL- AAA really needs to find another company in the area to work with. read more

Liar.. cheaper.. shady.. tried to get you to do service at there shop.. at double the price.. and want tou to sign a damage waiver.. very rude. Unpeofessional.. MyAAA membership covers the tow .. but they tried to get more more by coming up with bogus charges.. they are scammers read more

While visiting Tarpon Springs today, I ran over a large piece of metal that punctured one of my tires. I pulled to the side of the road and had to call a tow company - not knowing any in the area, fortunately I picked PETE'S TOWING! Mike came out and was one of the nicest, kindness persons you could ask for. The truck and equipment was clean and very nice. Instead of towing me, he aired up the tire so that it would hold as I drove only a couple of blocks down the street to a Goodyear Store - he wasn't sure if I understood the directions (which had number of turns and a backside enterance). He had me follow him in case the tire didn't hold. He (Mike) could have told me I had to have the car towed but instead was honest, considerate and made my problems go away and the service was exceptional. read more

My husband took our Jeep into the the shop on May 23, 2024 This was because the red lights came on the ash board twice The garage evaluated issues and stated that the all of the belts needed to be replaced as well as other things. Cost over 1k Two days later the steering wheel froze while my husband was driving and almost caused a fatal accident. My husband was able to pull off into a parking lot. We had AAA and called for roadside assistance. They contacted Pete company who transported the jeep back to the shop. The shop was to be closed at 4 o'clock. However, the gate was closing and being locked at 3:30 The man stated that our car be left outside the gate which was US 19 They said they couldn't get to the repairs until Tuesday because of the holiday. My husband called on Tuesday and was told that the problem was that the belt had gotten wet. This was questioned since it had not rained or been exposed to any water. Since my 74 y/o husband had walked almost 3 miles home from the shop during the 90 degree weather when he dropped the car off we requested that the car would be transported home. We were told yes if they weren't busy. The car was towed back. Hopefully they won't charge AAA for any reimbursement since it was their fault for not securing the belt. We are NOT going to have any work by Pete's shop in the future !!!! read more

I have AAA and called for a tow to the shop. The driver was nice, but after he got my car hooked up with the tow chains, I needed to sign a damage waiver before he would pull my car up on his truck. I've never had to sign a damage waiver with a tow company (with or without AAA. I would not recommend them!!! read more

They lied and canceled my tow on the way, and made me wait hours because they said it would be faster through triple AAA. That took more than four hours. They had no compassion and acted like I was idiot for being concerned. read more

Wish to thank Pete's towing for the assistance they provided my Aunt. They went over and above in providing help correcting a defective brake light switch by finding the part she needed and where to get it replaced. Excellent service for early Sunday morning. Thank you read more

My AAA Tow truck driver (From Pete's) recommended I get an estimate from them, and they were very competitive. I needed a clutch installed and already had the parts, and there were many shops that didn't care for that. Halfway through there was another part wrong - my flywheel was bad - and they were patient while I sourced a quality replacement and had it overnighted. Pete's was upfront about the price, communication was great, and was honest and upfront through the whole process. In the end the bill was actually less than I expected. Next time I need something done and I'm not up to doing it myself, I know where I am going. read more

Excellent service! Ray customer service was outstanding. He made sure me and my family were safe. The driver was professional and on time. This is my best towing experience so far. Thank you! read more

Excellent! Very quick and helpful! Was actually recommended by another company. They worked with us to get the car from dealership and when delivered helped us get the windows rolled up. read more

I had a good experience with this organization. The tow driver was very nice and helpful. It was a smooth experience to tow my car to the dealer. read more

I took my car here to fix a few things, was charged for the things and they never actually did them, my car is now WORSE than before and it's stuck in my driveway after paying $400 for nothing read more

i had a terrible experience with this repair shop. During a road breakdown was i was towed to this shop by AAA. AAA service was great. The driver was friendly and very helpful. I believe AAA is a great service to have in an emergency. However, i can not say the same about the repair shop. ( Pete's Towing and Recovery ). They way over charged me to replace my Alternator...They charged me $874 to replace my Alternator with a re-furbished Alternator. (6 Cylinder car ). The charge for the part was $660... Many attempts to give them the opportunity to modify the bill somewhat, they just never responded. If you ever use this shop , you need to check the price of your part before you let them do the work read more

Probably the most amazing tow companies that I have ever had dealings with. Called me when on way. Always been there when they said they would be. Friendly, professional, courteous staff. Highly recommend not only their tow company, but also the repair shop as well. They are the epitome of complete car care. read more