I have been to Pete's a few times in the past, with somewhat mixed feelings. My sons' haircuts were great. One of the male barbers (never got his name) wasn't outright rude before, but also made no effort at friendliness. Because of that, I didn't go back for a while, but when I couldn't get the boys in elsewhere, we went back, and tben had a female. She was fantastic!! Friendly, professional, and did a wonderful job.
Today I went back. First, let me say we're in the middle of a pandemic, and there's a mask order, but none of the employees was wearing a mask. I understand that customers can't really wear one with their hair being cut, but employees can and should be wearing them. That's not my main gripe, however. Today when we went, we went in (it's a walk-in place) and the female who was so great before was busy, as was one of the male barbers. No problem. We sat down to wait. In walks the other male barber who had been sitting outside on the curb smoking, with another man. This man had NOT been outside with the smoking barber before - I saw the barber alone, seated on the curb when we went in. The barber proceeded to have the male customer sit down and started to cut his hair. We had been waiting for about 10-15 minutes by this point and were next up. I said, "Excuse me, is this by appointment or all walk ins?" He said that it was walk ins but that the guy had been outside with him. Now I knew this was a lie because I had seen him with my own eyes. I was like, ok, I can let that go, but im going to request the female. Then the customer he was with and he exchanged looks and literally laughed, like haha, we totally just lied about that. So I told my son to put the toys away, and that we were leaving. Instead of saying sorry and asking me to stay, he totally didn't care that they were going to lose business plus a tip. A kid's haircut there is $14, and I always tip $6, and it's 20 in cash, saving them the swipe fee. It would have been a win win for them, but he seemed to not care an iota that he was losing business.
Not only have they lost this $20, but the next $20 and the one after that and so on. Between my sons and my husband, we spend about $100/month on haircuts. I certainly won't be spending that at Pete's again, ever.
Their customer service has never been great (except for the female - I hope she finds a better shop to work at because she was the only reason I went back), which is sad. It has the potential to be a great home town place where you can go knowing you're keeping your money in the local economy. But I'd rather go to a national chain than go where they just don't care whether you stay or not.
I hope the guy you took ahead of me gave you as good of a tip as I have. You won't be getting mine in the future.
PS - wear a mask. It's people like you who continue to spread covid in the community.
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