They do not listen and they are all about money. My cat needed medication, and cannot tolerate…read moreliquid. Vet prescribed a liquid compound of a common medication that is even prescribed for humans. My cat could not tolerate it. As it did not work for his condition, I agreed to start a different medication. Again the same vet prescribed a liquid form of a medication available in a capsule form, and charged $140 for the same medication that can be purchased at Chewy's for $56. When I picked up the second medication and realized it was liquid I spoke to the receptionist, who was rude and basically had the attitude of 'if you don't like our requirements go elsewhere'. So I did. Wasted over $300 at this practice, (with the office fees and medications). Found another practice that quickly stated all the medications can be ordered in pill/capsule forms and are available at multiple places. They did not require me to purchase their special liquid of anything.

We have really enjoyed our visits to this office, and all of the doctors that we have seen for our…read moretwo dogs. The girls behind the desk can be pretty aloof sometimes, but are friendly enough when they do talk, and they're efficient at their job. The office is always clean and organized.

Great vet. Tammy at the front desk is a doll. Its more than clear they genuinely care for their…read morepatients (my pets).

Our various pets have been under the care of Hearthstone and Dr Joli for nearly 25 years! We have…read moreNEVER been dissatisfied with the care, understanding and compassion that she and her staff have provided to us and our pets in all this time! Dr Joli is a highly capable and instructive Veterinarian for which we feel so privileged to have as the care giver of our furry family members! And I would add, at an affordable price, albeit one can't measure in $'s the quality of her care!!

My sixteen year old dog, with a serious heart condition, needed surgery on his mouth to remove a…read morelarge, disgusting growth. This was discovered just before Dr. Jolie went on vacation. I took my dog to another vet to seek surgery, but she was not interested because of his age and heart condition, and because this is a very risky procedure. Thank God for Dr. Jolie! After careful consultation with my dog's cardiologist, she removed the growth, and my dog is doing very well. She saw that he still had a lot of life left in him, and I appreciate her compassion, excellent skills and intimate care. She has treated three other pets of mine in the past and has always taken her time with each pet.

I found this place through the rescue that I foster a senior dog through. I loved them so much that…read moreI switched to them for our dog. Her first visit was yesterday. She was stressed out and nervous, but they made her feel at ease by sitting on the floor and playing with her. They did not push me into things I was uncomfortable with, but gave me choices and even tried to help me save money with her meds and tests. They did not treat me like a bad mom because I don't like to pump my dogs full of chemicals. They were easy to talk to and ask questions so that I could make informative decisions about my dogs health and well being. We will be returning every year for check ups and anything else my pups need to be seen for. Highly recommended.

Took my 9 y/o cat there as we had recently moved to the area. All of a sudden he had started…read moredropping weight. The people at the clinic were very pleasant . They took blood and did an exam, but said they were not sure why he was losing weight. They scheduled a dental for him in case his teeth were the problem. They also gave him an antibiotic shot. They mentioned he wasn't very compliant with the exam. At this point, my cat has gone from 20 pounds to 11 pounds, very quickly. They scheduled the dental for two months away. Uncomfortable with watching him look like he was dying while waiting for the dental in 2 months, we took him an hour away to our old vet. They palpated (no mention of lack of compliance) and found a mass in his abdomen, confirmed it with X-rays and 2 different vets both concluded it was likely cancer and he was in the process of shutting down. We didn't come home with him. In future we will continue to drive the hour to our previous (current) vet. I will add that they did communicate well. They followed up via text to see how he was getting on, which was good, but I'm disappointed they missed an abdominal mass, esp on a cat that was sooo skinny. I'm sure they'd be great for vaccinations etc.

A wonderful staff that truly cares about all fur babies AND their owners...They made me feel that…read moremy fur baby was being well taken care of, & I could see AND feel how lovingly they treated all of them....Dr. Jill even called me at home to check on my baby boy & to reassure & calm my fears...I would absolutely recommend them to all Pet owners

Wonderfully caring staff...Dr. Jill is a sweetheart....she went above & beyond for my baby boy, &…read moreeven called me at home after hours to see how he was doing...THIS is the kind of Vet everyone needs for their fur babies

Spoke with a very nice man (Willy) when I called to get my new kitten seen for a semi-urgent issue…read more Unfortunately Haven Animal Hosp is not taking new patients at this time (05Nov2024). Still, Willy was a kind, calm, HELPFUL, voice in the midst of my stressful morning, I just had to let the world of Yelp! know :) Thank you Willy!

Everyone at Haven Animal Hospital is simply great. Dr Thibeault and her amazing team has seen us…read morethrough every life stage of our many pets. The team there is an essential, compassionate, and capable part of our family. I couldn't imagine bringing our pets to anyone else.

I have a family member that has been bringing her cats to this veterinary location for years…read more I now have a new family member - a kitten - and have been bringing her here to get the necessary tests, shots....etc. They're wonderful with her and the kitty is thriving. The waiting room is clean and they adhere closely to the time of the appointment. Thankful to have a great vet so close to home.

I have been bringing my 2 diabetic Bichon Frise to Dr…read more Cripps for years. Dr. Cripps and her staff are compassionate and trustworthy. I recommend Saint Francis Veterinary Hospital to anyone looking for a new vet.

This team is Caring, thorough and they take their time to do things right! My dog had a dental…read morecleaning and was neutered here. I couldn't be happier with the results. He has done so well!! I was also impressed with the exam. 5 stars to this vet and his assistant. Thank you!!

Cat had been throwing up, cats throw up. They wanted to do $500 xrays, then pulled me in (with my…read morekids!) to review xrays and told me he likely had cancer. I insisted we discuss environmental. They didn't even pay attention to me. Then wanted to do some other expensive scan. I said no. Went back when cat wouldn't stop throwing up, mentioned a hundred other reasons to the desk clerk, and she said "oh you're seeing him" and gave me off the books advice. Decided to bail. Went to another vet. They said "cats throw up" all the time. We figured out the cat was licking the bathtub and there'd been Epsom salts in the bath tub. We stopped using Epsom salts, cat has been fine and healthy ever since. They're condescending, alarmist, use the guilt-factor to get you to take expensive exams. Awful experience.

I've been going to this vet for over 25+ years and I can't explain how happy I am with the…read moreservice!!! DR. White and now his son Dr. Pete ate so kind and gentle with my dogs and their needs.

Both Doctor John White and Dr.Pete White have taken great care of all of our dogs for over 30…read moreyears. Love them!

Dr. Ryan is the most incompetent veterinarian in Saratoga Springs…read more Last August our then 13 year old chow mix rescue started having severe urinary issues. She needed to go outside constantly. We had to leave our back door open at night so that I could sleep a few hours. This issue continued. I brought Sarah in to be seen at least once a month with the same symptoms never getting better. I expressed how worried that I was that she had a bladder tumor. I took videos of our girl pushing blankets and toy's between her legs. The video clearly showed how uncomfortable that she was. Her urinalysis always came back showing infection. Big red flag. Dr. Ryan said since there was no blood in her urine it was not cancer. Never once did she recommend an ultrasound or even an x ray. After 3 or 4 times seeing a vet for the same symptoms, especially when they were getting worse, a competent veterinarian would have suggested an ultrasound of some kind of imaging. I finally called her office and said that " she needs an ultrasound ". One week later we had an appointment for an ultrasound. The radiologist took Sarah back for the 20 minute exam. Five minutes later Sarah was back in the exam room. The radiologist was right behind her. He gave us the devastating news that my special girl had a large tumor in her bladder, it was inoperable, and it was pushing on her urethra making it very difficult to empty her bladder. Imagine going for more than 7 months with that kind of pressure on your bladder. Anyone that's ever had a bladder infection knows how painful and uncomfortable it is. We started treatment a few days later but it was too late. On April 15 2023 we had to rush our girl to UVS in Latham. She was very uncomfortable, had stopped eating, and was drooling. She died in my arms that morning. I am completely devastated over losing her in such a brutal way. Our girl suffered. There's no doubt about it. Two weeks later Dr. Ryan sent my husband and I an email titled " termination of professional services". She accused us of posting phony emails and social media reviews to her accounts. I haven't had FB since April 2020. I had every intention of going to a bigger and better practice after she failed to diagnose Sarah's cancer. She dismissed everything and every detail I talked to her about. Her exact words " let's not go searching for something we don't want to find". My Sarah's bladder could have ruptured had I not stepped in. Spring Family Vet is not a hospital. It's a clinic. The only reason she terminated us as clients is because I made an absolute fool of her. We followed our veterinarian Dr. Amy Bergin here from another practice. I should have considered it a big red flag when Dr. Bergin left this practice in less than a year of being there. Dr. Bergin would have immediately suggested an ultrasound for our Sarah had she still been there when these symptoms started. I knew my sweet girl had something very serious going on. Please advocate for your animal companion. Trust your gut. We have filed a complaint with the NYS Department of education for professional misconduct against Dr. Ryan. No other animal companion or their human should ever have to suffer from her incompetence. She is not a strong enough veterinarian to have her own practice. She pushes this ridiculous " fear free " baloney! Let's face it ! A veterinary clinic could be built out of steak bones and most dogs will be very scared and stressed when they come in. She should be working under the supervision of a much stronger vet. This is the most devastating loss I've ever experienced with one of my beloved dogs. Gina Burns

Wow, what a welcome change from our previous veterinarian. Welcoming staff, wonderful vet and vet…read moretech. Both made our three dogs feel at ease. Even our Lacey tolerated (not happy) a nail clipping. We are so glad that we made the change to a truly pet focused veterinary hospital.