We had recently purchased a fridge from Costco and within a week had a mishap with a broken piece…read morefor the ice machine. Costco had referred and sent out Mike from LAR service. He had called and requested any information and pictures to help speed up the process for both ends. After I had sent the needed information Mike contacted me and decided to have a whole new ice bin sent out and we received it the next day. Mike was quick to the point and didn't waste my time. He had made sure the fridge was back to working order and mentioned not hesitating to call back if needed. Very professional throughout the experience Would absolutely recommend the service and would personally use again if needed

My wife and I were hopeful that with the recent change in ownership, this local Wakefield appliance…read morestore would rebound into what the new ownership, led by "Mike" proclaimed was going to happen. Self admittedly he, upon our placing a service call to this store that installed a new Jenn Air dual fuel stove into our kitchen 5 years ago. We bought this second Jenn Air down draft unit after experiencing a stove fire on our first model. Jenn Air is now owned by Frigidaire at a cost of $3,800 for the commercial model stainless steel. The stove control panel started to fail and finally quit on us. Very few appliance stores will repair them we learned. LAR and one other in Boston were the only choices. Since they installed the unit we called them. Initially, we were pleased that new owners were in place. We thought perhaps they have a chance of making it!?? Mike came out himself and looked at the stove and wrote up the two components needed to get it working again citing we might do better on EBay ordering them ourselves and he'd come back and install them. Found one part, then needed to call Jenn Air for help in locating the other. Finally, with parts in hand, we called and "John" one of the newly hired techs came out at 4 pm to complete the job and get us up and running again. He arrived, looked at the stove, said..."I don't have time to get into this now. Lemme talk to Mike and we'll get back to you!!?? (Lousy attitude). Two weeks later. No follow up. Then our son flies home for the holidays. He's a highly successful cinematographer and filmmaker and tech savvy. It's Xmas day after now. Been using a $300 countertop oven for some time now. Our son says, I bet I can fix it. So, he dials up several YouTube videos, finds a forum with details on self diagnostics. Pulls out the two bad control boards. Follows the forum posts on the same model. Swaps out the new parts. Plugs them all together. (1 hour), runs the diagnostic tests. All clear. Puts the cover plates back on. Bingo!! Working like a champ again. We were all set to buy a new model (not a Jenn Air) and drop $2,800 or so. No need. So... no follow up. Bad attitude and we would have been hosed, that's even if they could have figured what the problem was. $$$. Stay away from these guys. You're inviting trouble for yourself!! And expensive incompetence if a 32 yr old young man whose never seen the inside of a stove before can fix it using his brain!!

We purchased GE Cafe appliances in 2022 from Hugo's but this review is regarding a recent follow-up…read moreexperience with Al. We had special-ordered bronze appliance handles for the GE Cafe set, and one of the refrigerator door handles had started to oxidize within a year. It didn't bother us as it was hidden but then it started to peel and the silver metal was showing through. We only use a soft damp cloth to wipe them down, never any chemicals. I gave Hugo's a call a few weeks ago to see if this was a known issue and if GE would replace. The person I spoke to on the phone took down my information and asked me to text some photos to Al and follow-up on Monday. Al said this was the first he had heard of this issue but he reached out to GE on our behalf and by Friday of that same week, we had a replacement handle on our doorstep. We definitely would not have received this service had we ordered through one of the big box stores. This is why we choose to shop with small businesses. Thank you, Al!! The new handle looks great and we will be seeing you soon...washer and dryer is on its way out.

Hugo's was recommended to me by my repair man and I think it was one of the worst experiences I…read morehave ever had. I was replacing my washing machine and the deliverypeople inadvertently removed my dryer and brought in another dryer. I was on line at the time and not paying attention. When I noticed what had happened, they took the new dryer back out. then they took out the old machine and returned my functioning dryer to my home. When I called the store, there was little apology and I requested purchasing a downgrade of my former machine. When they returned three days later, they brought up an upgrade - NOT he machine I ordered. But what was most shocking was when I called them and asked them why they had not delivered the machine I wanted, no one knew anything about it. Then the person on the phone said "We deliver the wrong appliances all the time because the numbers on Electrolux washer and dryer are so similar." I couldn't believe he said that. I was stunned to which I said, "Knowing that, why are you not more careful?" I ended up tipping the delivery men who worked hard and the machine cost me much more than it would had I bought it from my local store. There was barely an apology about them.

Asked an employee to help an older woman put some things in her car while in the parking lot and…read morerecieved the response "Don't tell me what to do". From the other reivews, seems like this is an ongoing problem at this store. Will take our buisiness elsewhere.

As I'm writing this review I spot a review berating the woman I am writing to commend. Cheryl in…read moreReading was knowledgeable, helpful and pleasant. I knew what I wanted when I went in so I wasn't asking for a lot of help - just reassurance that the brand I chose was reliable. She did her sales job v effectively, but when I said I wasn't interested, she didn't push. She saved me a little $ and offered good advice. I would go back to Home Depot to buy appliances based on my experience with Cheryl. (Sad to say that my experience over the years with many of the HD emplyees was not good. Lots of people who can't be bothered or don't know more than I do. This time I dealt with 2 sales women. - both were great. Perhaps HD needs to hire more women?) Two final points: why are the ratings on Yelp so low while Google reviews are glowing. For the same store?? Finally I had a hard time reaching Reading, so after 6 hours of trying I googled Home Depot Customer Service. I called an 800 number and was told my account had a red flag. I said I just got the card 6 hours ago. Person on the other end was nasty and insisted that my info was compromised. She spoke with a very thick Indian accent and was so rude I hung up. Called right back - guy with a veyr thick Indian accent ansered the call and when I told him I suspected they were a scam and not HD he said "then why don't you hang up." I did. Buyer beware.

We just moved into a new apartment where we were told we'd have access to two washers and two…read moredryers -- all "free" with the rent! Turns out, one washer/dryer pair belonged to the other tenants (which resulted in an awkward encounter when our neighbors found us using their stuff) and the other washer was broken. Thanks rental company! My husband and I were going to eat the cost and buy a new washer but, on a whim, I decided to call Boston and Cambridge Appliance to see if they could fix the washer first. I called them yesterday, late afternoon. Less than 24 hours later, the washer is in great working order and we saved ourselves A LOT of money. The repairmen were also incredibly friendly, efficient, and helpful. They keep all their supplies with them in their truck so unless you have some rare problem, they can fix anything on the spot. Can't recommend them highly enough!

I was very impressed from the moment I walked in and was welcomed by Jose, the owner. very…read morefriendly, professional, and helpful. answered all questions knowledgeably . Very wide range of inventory of well known reliable brands of appliances. I felt I got the best deal possible and left completely satisfied. A friend had just days before purchased the same item elsewhere and paid several hundred dollars more. I will definitely shop here for all my appliance needs.

From the owner: We are locally owned and operated…read more At North Shore Appliance Discount We have a good selection of scratch and dent appliances anywhere in the North Shore area. All our appliances come with a 1yr manufacturer warranty. Our friendly sales staff will help you find just what you need. Why pay full retail price for appliances? At North Shore Appliance Discount, big quality doesn't have to come at a high price. If you want to get the best and save some money, stop by our showroom soon.

Eddie at the service counter was fantastic! I came in with a bathroom faucet that wasn't providing…read morehot water. I had already purchased a duplicate faucet that didn't fit, so I was interested in putting back the original. He cleaned the parts and sold me a universal drain (which I also needed). I just had the faucet reinstalled and it works perfectly, including the hot water. Thanks, Eddie, for your years of experience and knowledge!

I ran in for a few things. The guy at the counter was miserable. He did even look up and mumbled…read morehis words. He didnt seem to know his stuff. I think his name was Fred. With that type of response when a customer comes in, i'll choose another Webb even if I have to drive further.

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

Our team at NEAR ME HOME BUILDERS INC is very satisfied with the excellent customer service at…read moreHudson Appliance! The staff is knowledgeable, friendly, and always willing to go the extra mile to help. They make the entire process--from product selection to delivery--smooth and professional. We truly appreciate their commitment to quality and customer satisfaction. Highly recommend Hudson Appliance! -- NEAR ME HOME BUILDERS INC Team

I went to your store yesterday, Nov 14 around noon time to…read morepurchase a bunk bed for my grandson. The sales staff throughout the store were very helpful and the woman that helped us with the bed was so pleasant. But the reason that really prompted me to send this is to commend the staff that work at the climbing area. Every one of them were very kind and fun interacting with my grandsons. They were very thorough in preparing the kids. I love how they made the kids feel so comfortable and safe in their harnesses. In short you have a great group here. I hope you give them recognition they deserve.

We had a good experience in the sleep lab buying our VERY expensive Temperpedic king mattress. And…read morethe salesman assured us that delivery was under contract to a very reputable company and we would have no problems. Comes delivery day and we get a call that they cannot deliver the mattress because it was in the truck all night and it FROZE - thus being unable to fold it in half to bring it in without breaking it. Are you kidding me? What "reputable" mattress mover leaves an item susceptible to freezing in an unheated truck in an area where overnight temperatures are often below freezing? And even if it does freeze, well just ship us another one! You're big enough to be able to do that. Nope, had to be that mattress and we have to wait till it thaws. Almost comical had we not been so inconvenienced.