Rude they are so rude they called me asked a question I answered and they then said this call is in regards to a collection from your doctor I said ok and then they legit hung up on me barely a conversation they said hey u owe I said yes I'm still a client there they like well we're calling in regards to a bill there I said okay and then they hung up like why call me tell me your calling from there and then hang up don't you want to collect something that's why u called instead make everything more confusing and then be rude then hang up you called me it's called courtesy DONT CALL PEOPLE AND BE RUDE THEN HANG UP ! read more

If I could give zero stars, I would. Called a few times and no answer. When they finally answered, the person didn't even help, he just transferred me to Ken Fox. He speaks over you and wouldn't let you speak one word. He's extremely rude and unprofessional, and doesn't lose time to insult you and make derogatory comments about you just because a medical bill was sent to them without the hospital even sending a bill notice on time. Don't lose time calling this shady scammers. Call the main source of the bill, they surely will find a better option to pay a bill than going through the unprofessional and rudeness of these people! read more

Had a very small outstanding medical bill on my credit report due to a mix out with my insurance and hospital billing from 5 years. Kevin was extremely helpful in getting everything cleared up and resolved and off my credit report within a couple of weeks. Thank you again, Kevin! read more

Ken Fox was extremely utterly rude and unprofessional. He talked over me, he wouldn't listen to what I was saying. He he care less. How does the company expect to collect anything when they are accusatory, unprofessional and rude. He caused me a lot of unnecessary stress and anxiety. Ken also stated he "will put on my record I refused to pay the bill" when I did not say that. He hung up the phone on me as well. Very taken back by his unprofessionalism. I will be filing a complaint to the attorney general's office. I would give no stars if I could... read more

My son got a concussion and my husband had an outpatient procedure within a year. I lost track of who needed to be paid what and when. Kevin gave me a call and helped me figure things out and set up a plan I could work with to get back on track. When additional bills popped up unexpectedly Kevin called and worked with me to research and figure out we needed to bill the insurer. Kevin is always polite and respectful and doesn't judge. Being behind on bills is never fun or easy but it helps when you have someone to help keep things manageable. read more

My wife had an account sent to collections because a Hospital had recorded our home address incorrectly and we received no billing notifications. My account rep (Diane Rodgers) was very helpful throughout the entire process - we mostly struggled with the hospital billing agency, but once we were provided with the "debt expungement" letter, Diane was very prompt in getting the account removed from our credit. This was very important to us as we were attempting secure a loan for a home purchase. I must have called Diane 25+ times over the course of about 8 weeks, each time she was cordial, informative, and very helpful. read more

Unethical business. I have called multiple times about an account with a zero balance and they keep ignoring my messages or blowing smoke up my ass about correcting it. read more

I called regarding a $240 balance & spoke with Peter. He explained the balance was from a copay in 2014. (We never received a bill from the hospital because the office had the wrong address). I paid the balance in full & received an email almost instantly confirming the payment. I don't usually deal with debt collectors, but Peter was extremely polite & professional. read more

This is a really shady collections firm. They are not willing to negotiate, which I have never heard of in my life! They reported on my credit without contacting me, which is 100% illegal. I'm a lawyer, and I'm prepared for a battle to clear my name and restore my perfect credit. Below is a review I posted for Brookline Dermatology, which works in kahootz with these people in their scheme to ruin people's lives. ---- If I could give zero stars, I would. I am at my wits' end. I had gone to Dr. Lester last in September 2009. My insurance policy had $35 co-pays for office visits, and my financial responsibility should have ended there. I moved away from Boston, and now I'm back. I wanted to get in and see the doctor, since I had been here a few times before. I called up for an appointment yesterday, and I was told I had an outstanding balance of over $100! This is news to me. I have NEVER received any correspondence from the office after my visit. Then I am told that it was sent to a debt collector in 2010. I never received any communications from the debt collector. I'm a lawyer; I'm not an idiot, and I certainly pay attention to things like this. I pulled my credit yesterday, and they reported me! I have a perfect credit history going back 12 years (and I'm only 28). I have never missed a payment, been late, anything! Now, not only do I have a bill hanging over my head for which I don't owe (and they won't even settle), but my credit is suffering. THIS IS ILLEGAL; the law says you should be contacted before anything negative is posted to your credit, and I never received any communications from either the doctor or the debt collector. They claim my number was no longer good, which was true, but that's because I moved a YEAR after the office visit! My address had a forward for a year; I received every last bit of mail that was forwarded to me. You're telling me this mysteriously disappeared? To top it all off, Brookline Dermatology used the same deceptive practices on my friend's husband. Luckily, they said he only owed $40, not over $100, so he just paid the amount to not deal with it. I was just unemployed for quite a while...I don't have over $100 to spare. F-you, Brookline Dermatology. Thanks for literally ruining my credit...and my life. read more

ZERO STARS. I had a medical bill fall into collections with this company. First red flag was went they called me after 9pm which is illegal. I spoke with my account representative and she was nice enough. I set up a payment plan where my card would be charged every other WEDNESDAY. My account rep got on me for not returning the authorization paperwork fast enough but I did return it two days later. The account rep took it upon herself to charge my card on file when she was not authorized to. My payday is Wednesday, which is why I chose that day to be my payment day. My account rep has documentation on file FROM ME and she chose not to follow it; she told me she didn't even read it and "thought she remembered" hearing me say Tuesday. Mind you, that was three months ago. Supervisor Ken Fox was extremely rude and condescending and shaming. I truly feel bad for any person that must be in contact with him. No one at this company can do their job - they are constantly bouncing you back and forth when they don't know what to say and know they are wrong. I pointed out several illegal actions they have taken and he just talked over me and told me it's the nature of the game. Sorry, but NO. I will be contacting the BBB and local news channels to make others away of the illegal business practices carried out by this company. STAY AWAY. read more

They called me once i wanted to pay my bill it was a metical bill the only thing i said let me verified the exact amount sense he had no idea what was it for just from who and i never heard from them again. very unprofessional, bunch of clowns and idiots. read more

They send demanding letters and will send a small balance you owe to credit bureaus. Can't wait for my attorney to rip them a new one.

I did not think that I would have a pleasant experience with a collections agency but I had a very pleasant one here. The only person I dealt with was Kevin Michales so I can only testify about him. He was a very kind and extremely professional man. He knew his stuff and went above and beyond to help me. It was my fault that I had to do business with him in the first place so I'm not going to pull the "this is bullshit, why should I pay!" Crap. He was very helpful in resolving my issue and getting my finances back on track with what I had going on. The only issue I had is that I needed to send a fax to the office and the fax machine is busy 99% of the time and I was unable to send my fax to them no matter how many times I tried. They did let me come in person to drop off my paperwork and the secretaries in the office were very very kind and helpful to me. read more

Yesterday I downloaded credit karma to find out what my credit score was. I was surprised and a little bruised that a few of my careless mistakes had helped to lower my credit score. So today I went to work to clean it all up and bring my score back to where it belongs. I called PRA Collections and spoke with Steven to pay off a balance that had been reported to the credit bureaus. What a great experience! He was nice, calm, patient and even gave me a couple of tips to help with my credit score. I know I speak for most when I say that Debt collection agencies are not very well liked. My experience was a positive one. In fact, Steven made such an impact over the phone with the way he handled my situation, that I felt compelled to write this review! read more

After having a baby, I received many different bills from the hospital stay. Some of these bills ended up going to collections and when Kevin called me from Peter Robert's office, I was ready to set up a payment plan. HOWEVER, Kevin actually educated me that my insurance should have covered this bill. He told me exactly what I needed to do to get them to reprocess the claim and in the end, they paid it in full! Kevin was incredibly helpful and personable. He didn't have to help me the way that he did, but he chose to, and for that I am so thankful. I could have lost a lot of money if my bill went to a different office. I am so thankful for Kevin at Peter Roberts and Associates. Thanks KEVIN!!! read more

They are extremely unprofessional. harassing elderly sick people and refusing payment. swearing on phone total discusting..will be filing a complaint. read more

We had an outstanding bill from a hospital that we didn't know about. Our medical bills are usually paid thru private insurance. It showed up as a collection on the credit report. It didn't have the company name on it but we goggled the address & called Peter Roberts & Associates. We talked to Ken Fox who was rude, condescending and just plain nasty. We wanted to pay the bill but he wouldn't send us an invoice or bill so we had proof of the debt and something to use as a receipt. Seems stupid to me. If you want us to pay the debt, then send us a bill. Pretty simple, at least in my mind. No reason for him to be nasty or rude. Just horrible. read more

Shady, shady, shady. I had a dentist send a collection to them - I didn't realize I had an outstanding balance. When I did, I paid them. By the time "Bob" from their office called, I had paid. I explained this to him and hung up. This was almost a year ago. Today, checked my credit report - and guess who shows up? A YEAR LATER. It is illegal to report to a credit agency without first confirming that the debt is outstanding. So I called over there, left a message - no call back (of course, they know they're not going to be able to get money). I called again today - they said "do you have proof you paid?" I said "can't you call your client and just confirm?" Their answer: we can send them a fax, and hopefully they respond... So much for being responsible. This is gross. read more

Zero star ! I got a medical bill from here. But i have a no balance. But the guy he didn't double check i have no balance he kept calling and sending a bill he gave ma an anxiety ! He doesn't apologize to me he yelled me and hung up the phone! So I call back to the office and then talk with supervisor and he did a same thing unbelievable! Very rude an educated men!!! read more

From Hellen V. -- I want to thank Peter for helping me resolve my issue with one of my bills going to collection. Unfortunately there was an error at the hospital and I never received the bill .Peter was able to reach out to the hospital and get an itemized Bill and send it over to me. He was then able to help me pay off the bill and provided a discount for paying the bill in total.Peter was very nice and helpful and professional through the whole process and helped guide me along to resolve everything. I never had such a positive experience with somebody from collection. read more

If being extremely rude is a crime, this man would be in jail with a life sentence. Peter, the collection manager is the rudeness man I have ever encountered. I received a bill that was a mistake as a result of the collection agent and called to clarify the letter. Instead of telling me what to do, he basically just told me to just pay and ignore the mistake. He said I didn't understanding anything and then hung up and told me it's my choice and deal with the consequences. I called the hospital again and they apologized for the mistake, and I can only hope that God will teach that rude man some manners. read more

I recently found out that my insurance had an error in the spelling of my name. I also recently went through a high risk pregnancy which obviously gave me a pike if medical bills. The error in my name caused about 90% of my bills to get rejected. Anyways- my phone rang once from this agency and hung up no voicemail..I thought it was strange and searched the number and found the previous review. My immediate thought was it was a half ass way of logging an attempt at contacting me so they could report to a credit agency. I called and a man anwered...I explained the one ring and hang up and asked why that happened and he said with a slight laugh, "I couldn't tell ya" then looked up my account and said I had a balance. I explained the situation and told him I would give him my insurance info to contact them for payment , and he condescendingly said " Oh no, there is def an insurance payment" he sounded like a whiney 14 year old child trying to explain to his mom that he wasn't going to eat his vegetables. I said I didn't appreciate the way he was speaking and I would call back another time to speak with someone more professional and he said in a bratty huff (I pictured him stomping his feet and and balling his hands into fists , "oh yeah? You go ahead and do that" and then hung up on me!!! I called back and all extentions were dead ends...what a shady place!!! read more

Kevin went above and beyond to solve my situation, he was polite and professional at all times. Everything was resolved and he was always prompt on calling back and following up. read more

Extremely unprofessional and downright shady business. I received multiple calls from this office, but never a voicemail (and they always called while I was at work and couldn't take the call). After over a month of this, I finally was able to pick up. They never gave their name, and when I told them I was unable to pay that amount at this time, they were unwilling to negotiate with me. They said to call back when I can pay the full amount and hung up. I never heard from them again (going on 3 months later) so I finally was able to convince my doctor's office to let me pay straight to them. Really awful business practices here. read more

Kevin is an absolute rock star. I called and he advised me on what he thought may have transpired and provided me with probing questions and talking points to resolve the issue in my favor. You hear horror stories about collection agencies, but this one is superb! read more

I called and spoke to Kevin, who was very cordial and very helpful. He advised me on specific routes to take that would serve in my best interest, and overall it was a terrific experience. read more

Oddly enough I was shocked at my experience with a debt collection agency... the associate that helped me was kind and listened to what I had to say about the bill. he worked with me for about a month or two while I waited for my insurance to make a payment (which they finally did) and I then paid off the remaining balance. I hope to never go to collections again but if for some unforeseen reason I do I hope I get to deal with Peter Roberts and Associates read more

My credit rating overnight tanked from good to needs work because of these idiots. I don't even know what debt they're trying to collect. No bill, no phone call, no email NOTHING. The debt is listed as originating in 6/18. It's 7/14/18 today. I'll report them to every consumer protection agency I can. read more

Horrible place to call. Zero stars, actually. Very rude and was actually yelling at me. Asked him to please to calm down and stop yelling and he yelled more. Robert Renfro was the rep. Filed a complaint with BBB. read more

Have the pleasure of dealing with Ken Fox. Very unprofessional and speaks to you in a very condescending tone. Can't get a word in edgewise, does not work with you one bit. Very poor customer service and communication skills. Should not be working with the general public. A shame to talk to people the way he does. read more

Had an annual exam at my doctors office and assumed bill would be submitted to insurance...several months later- with no message from doctor's office - got collection notice from this firm...called Doctor's office and they said it was in collection and would have to talk to them Responded to notice from this firm with a letter- as is my right- that they provide proof of this debt- so I can understand what is going on...NO response fro this collection Then yesterday- five months after I sent the letter they put on my credit report..violation of both State and Federal law and I have reported them read more

Worst customer service I have ever experience. Hung up on over 4 times. Instead of telling me what they were doing, they were say hold on and transferred me to voicemails. I called back and asked for a sup just to have him be extremely rude. I was helping someone else out with good intentions to resolve the issues and everyone at this company was worthless. I understand what they are doing is a hard line of business but dont go throwing darts and daggers when Im being nice and trying to resolve the issue. read more

I only gave 4 stars because I ve only just started to work with them. And besides, no one is perfect. lol...Actually they did call me quite a few times to settle this debt. @2k,. I was warned that if it wasn't paid by a certain time it would go on my credit report. I recently contacted them because I thought it would of been paid off through another source. They understood, and arrangements were made. They will call me same time each month to make sure that it is ok for them to pull the money at the time we agreed upon. If its not I simply tell them no, and they won't. I found Diane to be helpful and courteous. read more

i called for a simple question, associate Steve wilson put me on hold and gave me with his manager. who was very rude and kindly explain me that i did not pay my bill and he understand medical bills are high and people have poorly jobs and they don't give raises. I DID NOT CALL FOR THAT, my question was the breakdown of my bills so i can pay it in full,. i do understand that its my responsibility to pay the bill. but he had no rights to talk to me the way he did. it was just a simple question., i wasn't calling to have my debt remove or forgiven.. read more