I love Peter Millar and I've bought from the brand consistently over the past few years. I've stopped into the Brentwood location a few times and every time I've entered I've been met with judgmental looks from the 50+ year olds who work there. I should not be ogled like a rabid animal in a place that aims to be a luxury store. The workers are either extremely slow (mentally) or the most lazy group of adults I have ever interacted with. Each time I've gone in I have to beg to be helped and my requests are always met with a condescending tone or an attempt to make me feel less than. On one occasion I asked to have pants hemmed, which is offered for free, and I was told that I shouldn't because it might take too long. I said I needed them in the next 3 weeks, turnover is a week why would that be too long??? The tipping point was my attempt to return a sweater my dad had bought online. When I walked in I was met with 3 elderly workers staring at me, zero greeting. I broke the ice like a customer should not have to do, just saying hello and one of the employees looked at me and walked away. She did not come back out. One other lady said hi back, the man continued to just stare at me and then go on his phone. When I said I had a return they looked to each other and exchanged mocking faces. The lady, condescendingly of course, said "are you aware that returns must be done within 60 days?," I replied yes, she says "well this looks like it was an online purchase" her face literally a combination of . Please tell me what type of business would only let you return an item you bought in store, in the store??? It literally could not matter less what medium I decided to purchase on. Begrudgingly she began the return and I'm still trying to be positive and uplifting, turning her complaints into jokes. She barely begins and turns to her coworker to say "I'm expecting a call from my friend in Norway, if she calls will you deal with this?" I've never felt more like a burden in a business. I literally made a yelp account solely just to share my experience, it's ridiculous that a generation so anal about working refuses to put in a smidge of effort or kindness into their own job. I'd say I'd never go back, but I will, I hope that I'm met with more competent people the next time I visit. read more