I had a phenomenal experience last week with Zondra! This was my first time visiting Edge, and I…read moreused the online booking system with such ease. When I met Zondra, I had very dry, straight, box-colored hair with lots of grays growing in. She is a great listener, was receptive to what I expressed I wanted, and we worked together to come up with a beautiful plan for balayage (first time I've ever done anything beyond a single color to my hair). She took care of my color and cut in exactly 3 hours, which was 2 hours shorter than the original quoted time. Such a relief!! She guided me in selecting the appropriate hair products to bring my hair back to health. Zondra was kind, knowledgeable, easy to talk to, and a pleasure to have work on my hair. She is the first stylist whose post-hair appt advice I am fully following. I will definitely be back to maintain the balayage or try something new!

I've been a client of Zondra's for about 3 years, and she consistently does an incredible job. I…read moredescribe what I want or show her a few reference photos, she always brings my vision to life perfectly. Not only is she kind and easy to talk to, but she is also very efficient. It takes her about an hour to wash, cut, and blow-dry my hair.

This salon is beautiful, impeccable and comfortable. The…read morestaff is extremely helpful and pleasant. I highly recommend Lina who is my stylist and she does an amazing job with color and styling

Unfortunately, my experience at the salon ended on a very negative note, prompting me to write this…read morereview. I never expected to feel this way after 4 years, during which I worked with two different stylists. The first stylist is no longer there, and the reasons for her departure weren't shocking to read in other reviews. My second stylist, Jessica, had always been pleasant & professional until the last visit when she unexpectedly assigned the task of removing my bleach to another staff member. This person accidentally sprayed bleach into my eyes while rinsing my hair, & I realized too late that Jessica was not the one handling my treatment. She had delegated this critical part of the process without consulting me, which was completely out of character for her. I confronted Jessica while she was attending to another client, expressing my dissatisfaction with her decision to let someone else take over without my consent. This was a departure from her usual practice of managing the entire process herself. When the manager approached me, she presented an incident report and inquired if I needed medical assistance, which I declined due to potential costs. I requested the salon's insurance information, but she refused to provide it, insisting she couldn't give me money, which I never asked for. Her inability to handle the situation appropriately further highlighted the unprofessionalism I encountered, leaving me frustrated and disappointed with the salon's management. It's common knowledge that businesses maintain insurance policies to shield themselves from liability. My boyfriend asked the manager if she could provide cream for my face in case the bleach caused irritation, but she responded rudely, stating she couldn't help. Prior to that, while waiting for me in the lobby, he was informed that phone calls were not allowed inside & that he needed to step outside. Ultimately, she asked us to leave the premises, displaying a rude & anxious demeanor, even threatening to call the police. Such behavior is completely unacceptable, especially after an incident where bleach, water, and shampoo were splashed into a client's eyes. I cannot recommend this establishment under the current management. It's disheartening to see individuals cut corners in their jobs, passing responsibilities to less knowledgeable staff, which ultimately harms clients. We requested that the manager have the owner contact us, but that call never came. Sincerely, Alicia Valdes ----------------------------------------------------------------------------------------------- The owner's response to this review is below, along with my reply to clarify a few points. It's important to ensure that all communications are clear & straightforward, addressing any misunderstandings directly. Rebekah N. Business Owner May 11, 2026 (Rebekah) Alicia, we have tolerated your behavior far longer than we should have. Years of complaints, manipulative behavior, attempts to get free products/services, and creating issues at appointments have made it clear that you are not a client we are willing to continue accommodating. No one here wants to do your hair..its exhausting. (Alicia) Rebekah, there is nothing about me that should be tolerated; rather, you should have felt privileged to have me as a client. If you're referring to Courtney, your previous stylist, she consistently quoted one price but charged another. I have been the one enduring poor service, despite paying the inflated rates. I've seen your numerous negative reviews about this misleading practice affecting other clients as well. My experience with Courtney was particularly disappointing; her haircut made it seem like a child had taken over. During one appointment, she left bleach on my hair longer than necessary, ignoring my complaints about scalp burning while she took a lunch break, which ultimately resulted in a burn. I overlooked three unsatisfactory services from her. This is why I decided to give your salon another opportunity with Jessica. The "free" service was actually a donation to my non-profit organization, not for my personal benefit.(Tax Deductible for you). I did not request any "Free" products, but I did ask for a birthday discount both a month before and after my birthday, which was denied each time. I also referred my boyfriend to your salon and inquired about a possible discount for us. Although I was told yes, we ultimately chose not to go ahead because of the way you treated us. (Rebekah) Attempting to sneak back into the salon under another another name after being dismissed was deceptive, inappropriate, and honestly embarrassing. No one on our team is willing to service you moving forward. (Alicia) My mother booked an appointment, which she transferred to me. (Rebekah) You are no longer welcome at either of our salon locations. Stop contacting us, stop attempting to book appointments, and STOPPPP showing up at our businesses. (Alicia) I won't. Shame on you & staff!

I love Mystic Hair Salon. Stylists are very talented and detail-oriented. The positive vibe and…read morenice front desk staff make you feel welcome. I will definitely come back for a haircut and color.

Ayla nailed what I asked for. I came in because a previous stylist turned my hair a red brown color…read more(which I didn't want). I told Ayla that I wanted to rid the red and add some dimension. It was perfect. I couldn't have asked for better hair.

Nicole at The Beauty Lounge has been doing my blowouts for about nine months, and I have never left…read moredisappointed. I have very long, coarse, curly hair, and she somehow gets it incredibly sleek and straight, especially at the roots, which is not easy to do with just a blow dryer. Beyond her talent, Nicole is always warm, upbeat, and welcoming. She has a great sense of when I'm in the mood to chat and when I just want to relax and enjoy some quiet time, which I really appreciate. If you have hair like mine and are looking for a smooth, polished blowout that actually lasts, I can't recommend Nicole enough!

Do I need to explain any further? I'm genuinely horrified. I asked for blended. I came in with…read morepretty heavy bangs that were uneven from the get I understand that. But I Literally was better off not showing up. Literally the original looks better than this. I thought for a moment before I left that maybe it wasn't her fault until I compared it to the original...... what was she even thinking. Stylist was too busy wanting to go home & in a bad mood than anything.. even though I waited patiently 30 minutes after my appointment time to get sat. I genuinely genuinely hate hate it more than everything I've ever experienced. I mentioned that I was dissatisfied several times and she said go to target and buy some clips. I don't know how someone could be so inexperienced in cutting hair and why they would willingly take a cut they know they couldn't fix. I rather be told you can't help me than do this to my hair.. like what was the thought process? I am honestly so horrified at my results . And as a stylist she should be too....................

the front desk was very calm and helpful in resolving a mix up in the appointment time ... my…read morecalendar changed time zones so i was an hour late. my stylist jean bannister was excellent. she assessed my hair when it was still dry, talked me through what i wanted, asked some clarifying questions, then gave an exceptional head massage and shampoo. i'm delighted by the precision cut, it is exactly what i wanted. the salon itself is clean and comfortable, in a good location with plenty of parking.

I am extremely disappointed and honestly heartbroken by my experience with Shear Art North. I had…read morebeen a client since April 2025 and genuinely enjoyed this salon, which makes it especially upsetting to say that I will no longer be returning--not by choice. I booked my an appointment for October on August 22nd without any issue. Then, without any prior warning or conversation, I received an email stating that I was no longer welcome at the salon due to "multiple instances of missed appointments, last-minute cancellations, and appointment changes." I was shocked. I have never missed an appointment, and according to my records and screenshots, I had only one last-minute cancellation with my stylist, Julia, in March. I mistakenly believed I had cancelled the appointment when I had not, immediately apologized, and was assured at the time that everything was okay. The remaining issues appear to involve miscommunication and scheduling problems. In December, there was a misunderstanding surrounding a service I had booked. Julia was extremely apologetic, offered me a complimentary haircut to make up for the situation, and assured me she would help find the soonest availability. At no point was I made aware that this was considered a serious issue or that there would be consequences for me as a client. Then, in June, I had a color appointment that had been booked two months in advance for my birthday. I reached out to Julia multiple times beforehand with an important question about changing my color service and received no response. I even contacted Syd and asked that Julia be informed. After still receiving no response, I called the salon on the day of my appointment and was told that the service I wanted could not be done because Julia had another client afterward. This was frustrating, especially because I had previously been told that Julia had cleared her schedule for me. Despite this, I still came in for my haircut. Everything between Julia and me was completely pleasant. We spoke normally, and she even asked if I wanted to book another appointment. I said I would call. There was absolutely no indication that there was a problem or that I was apparently accumulating "instances" that could result in being banned. That is why receiving this email months later, with no warning and no opportunity to discuss any concerns, feels incredibly unfair. I also found it extremely unprofessional and hurtful to discover that both Julia and Syd had blocked me on social media. I had rarely even seen Syd for appointments, and the appointments I did have with them went smoothly. I have screenshots documenting these interactions. From my perspective, several of the situations now being attributed to me were directly related to communication and scheduling issues on the salon's end. I was also frequently left waiting while Julia finished with other clients, and there were occasions during my own appointments where I was asked to wait while she worked with someone else. I was understanding about this, but it is difficult to be held accountable for scheduling concerns when I was also experiencing them as a client. What makes this even more disappointing is that I have since become aware of other clients describing similar situations where they were banned or penalized over issues that appear to have stemmed from their stylist's mistakes or poor communication. If this is a recurring issue, I sincerely hope the salon looks into how these situations are being handled. Julia is a talented stylist, and I genuinely enjoyed the work she did for me. However, good work does not excuse poor communication or time management, and clients should not be left to deal with the consequences of those issues without warning. I am not upset simply because I can no longer make an appointment here. I am upset because after being a loyal client for over a year, I was abruptly told I was no longer welcome without ever being given the opportunity to correct, clarify, or even discuss the alleged problems. I would have appreciated a conversation and basic transparency rather than being blindsided by an email. I truly loved this salon and recommended it to others, which makes writing this review particularly disappointing. I hope the salon takes this feedback seriously and works toward better communication, clearer policies, and greater accountability when issues arise. Clients deserve to know when there is a problem before they are suddenly shown the door.

absolutely amazing every single time. She is incredibly talented, listens to exactly what you want,…read moreand somehow makes it even better. My hair always looks fabulous, and she's just as wonderful as a person as she is a stylist. I cannot recommend her enough. If you're looking for someone new, book her. You'll thank me later.

Mei-Ling goes above and beyond any expectation you can fathom. Her friendly and funny personality…read morecan put any anxious person at ease. It took months of research to find the perfect stylist and she is the definition of perfection. Her honestly and knowledge of facial framing and color tones, helps with any style to suit your individual look. She guided me to the right warm tones for my dark hair color, which was virgin hair. So to say the least I walked in a bit nervous and left with the biggest smile on my face and holding back tears of joy. I haven't felt this beautiful in a long time, and thanks to Mei-ling, she sparked that light that I much needed.

I was on the hunt for a salon who could do a touch up on my roots and maybe refresh my balayage,…read morebut the salon that did my hair last was completely booked up. I called Salon Halo and had a pleasant greeting from the receptionist (who I think was named Rachel but I'm not positive). She was able to arrange an appointment with the amazing Angela with just 45 minutes notice. Angela was a dream to work with. She gave me a full consultation which ensured my comfort prior to her working with my hair. She was very knowledgeable and a great listener, all traits that I look for in any stylist. She was easy to converse with and made my experience at the salon memorable and one to return for. We worked together to decide on the necessary color for my roots in order for them to most effectively blend with the rest of the hair. She applied a toner to the remainder of the hair and I was very pleased with the results. My hair, which was originally brown with caramel balayage, had turned brassy and orange. She revived my hair and trimmed my ends to give me an overall refresh that I desperately needed this holiday season. I will definitely be back to Salon Halo for my next Balayage treatment!

Jessie presented herself to be a level five specialist for curly hair …read more 04//14/26 . So I trusted that and trusted her to give me a haircut unfortunately, I was super disappointed.. It was my first time at a salon. I am actually a hairstylist myself. Usually I do my own hair but overall again I can't see the back of my head like somebody else would, so I trusted Jessie . The haircut didn't turn out the way I expected, and it's affected my confidence more than I anticipated. I've been feeling pretty self-conscious since getting it done, I'm disappointed with the result . I want to share my experience respectfully. Unfortunately, the service I received here did not meet my expectations, and I left feeling very disappointed with the result. Based on my experience, I would not personally recommend this place. And I don't think she should be referring herself as a curly specialist with all respect. I am gonna add some pictures of my hair before the cut . And some pictures after , I didn't even take many because I felt so UGLY ! I've been stuck to pay for sew ins and braids until my hair grows back.. because I cannot fathom to walk around with this terrible haircut..

I made an appointment via phone for a Tuesday at 9:30am. I inquired about getting a shorter…read morehaircut. The person who answered the phone was very cheerful and was able to schedule an appointment for me very quickly. When I walked in to this location, I was greeted by the front desk associate. She was very friendly and it made me feel valued and welcomed. She told me that my stylist wasn't there yet, but would be with me as soon as she arrived. My stylist, Sarah, arrived a few moments later and warmly greeted me. I followed her back to her station, and we talked a little bit about what I was looking for. I showed her a photo I found on Pinterest, and she said she would be able to help me achieve the hairstyle I was looking for. I went in with hair a little longer than my shoulders, and left with a very cute pixie haircut! Sarah did a great job balancing conversation with efficiency in her service. I enjoyed how quickly yet thoroughly she was able to cut my hair. I received a wash, and she put curl cream in my hair when she was done. I appreciate the extra attention to detail she gave to my hair. I was very nervous going in, but I appreciate that she didn't hesitate to give me what I wanted. I walked out of there very happy with my haircut. If I didn't live an hour away from here, I would definitely return to make her my primary stylist. Thank you, Sarah!

I am in town for a month to take care of my dad but desperately needed a haircut. I read the…read morereviews on yelp and called the salon, asking for someone who specialized in Shortcuts. The service and the cut I got did not disappoint. In fact, I absolutely love it.!!

Trissa is wonderful - so glad to have her as my stylist and my mother's too. She listen's, delivers…read moreand has a great eye for what she does

I had a very upsetting experience at this salon as a first-time client. I booked an appointment to…read moreget my roots done and was genuinely looking forward to having a little time to myself as a busy mom of two. When I arrived, I had my two-year-old with me in a stroller. She was calm, quiet, and watching a movie completely unbothering anyone. The salon itself was nearly empty, with only one other client present. Instead of being welcomed, I was immediately met with a very cold and judgmental attitude from the front desk. I was looked up and down, along with my stroller, and told in a very rude and inflexible manner that children were not allowed and that I would either need to leave or reschedule. As a mother, it is not always easy to find time for self-care, and I made the effort to come in for this appointment. The lack of empathy or basic courtesy was honestly shocking. There was zero attempt to accommodate, problem-solve, or even speak kindly. To make matters worse, I was charged $75 (50% of the service) simply for having to leave despite the fact that the situation could have been handled with basic human decency and flexibility. I do want to note that Desi, the hairstylist, did try to be kind while witnessing the way I was being treated, and I appreciate that. I understand this situation was not her fault. However, the overall customer service and experience are a direct reflection of the business she represents. This was the first time I've ever experienced something like this at a salon. I left feeling embarrassed, dismissed, and frankly, discriminated against for being a mother. I will not be returning, and I would not recommend this salon especially to other moms. There are plenty of places that treat clients with respect, kindness, and understanding. This was not one of them.

Jenn is fantastic! So glad I found her when I moved to town…read more She's talented, creative, and does her very best to accommodate my schedule. I have had fun trying new colors with her! Thanks, Jenn!

I have been going to Jen for several years for my haircuts now and she is great. There has never…read morebeen a bad cut. Jen has always given me good advice.