Took out two cats for nails cut! Girl was wonderful and very reasonable! Will take them again!read more

I was shopping in the store and kept hearing the groomer yelling at the dog. Perhaps if she had a…read morebetter attitude the dog would as well.

I might have the pickiest cat in the world. The staff is wonderful will recommends. They are…read morepositive and welcoming and have helped me find an option that works for my picky cat.

I remember long ago when this location was at the Hoover Plaza. I recall one of the employees (a…read moreCaucasian female) watching an Asian family and accused one of the kids of stealing an item. They had to show where the items were placed to prove they hadn't stolen anything. Then they were asked to leave. I haven't returned since.

The owners have been amazing and provided lots of help and knowledge for me. They go out of their…read moreway to help with the best care for my dogs. My last rescue wouldn't eat and they gave me a lot of different samples to try until we found the food he likes best. I can't express enough how much I appreciate the friendly, knowledgeable service.

The owners are very helpful & knowledgeable about the products they carry & have a wealth of…read moreknowledge they are always willing to share. All the products they sell are exceptional as well as their customer service. Spoodles & I love this place.

Dr. Owings and the entire staff are incredible! They consistently provide exceptional care and go…read moreabove and beyond to accommodate our special requests. Their compassion, professionalism, and understanding of our pets' history make every visit a positive experience. We truly appreciate the personalized care they give to both us and our pets. Medications seem expensive but we appreciate the care.

Love Shiloh! Everyone is kind and caring! The warmth that radiates from everyone is palpable!read more

Seemed like a very business like atmosphere, not warm and friendly. Yet professional and do a good…read moregrooming. I was disappointed that part of his tail was cut short, and l didn't notice it till l was home. His head was shaped differently, and his ears looked more like a poodle.

Only the VERY BEST for my little girl. Close to home and very reasonably priced. All the groomers…read moreare very personable and the resident pup is so sweet and greets upon arrival.

Milo has been with the previous owners (wet your whiskers) for about 4 years. The business was sold…read moreand this week was my first appt with them, as Milo's groomer Sue is no longer there. I was skeptical about using a different groomer as Milo has only had 2 groomers his entire life, I drop Milo off and was greeted by one of the owners, he was welcoming and greeted me right away, the other lady at the desk didn't even smile, not very comforting at all. I was told previously that all Milo's records would remain in his chart including the details of his grooms, I was asked at drop off if there was anything special I wanted for today, I advised to do just his normal cut, nothing else was asked. Typically Sue would come out talk to me and take Milo back but with new ownership the owner took him back, I asked via the app several times who his groomer was and didn't find out until 2 days after his cut. After receiving a text that Milo was ready he was picked up, I was sent a picture of his cut and I had to take a double take, he was completely shaved! Never in his 6 years of life has he ever been shaved so low, I was shocked, even questioned if he was even my dog. I messaged the company very nicely and asked if the groomer ran into complications that I was not aware of and that's when I was told "he was matted all over" and the next sentence was "we were under the impression you wanted a fresh summer look since his last groom was February", (which was it?) again Milo has never been shaved that low his entire life, Sue always praised me on how amazing Milo's coat was. Also, Milo had to be taken to his previous groomer in April due to a scheduling conflict with wet your whiskers and his last groom was not February, but goes to show that they do have Milo's records from the previous owner and would see his previous groomers notes. At that time I asked again who was his groomer, as I was so I didn't book with that groomer again, this was my second time requesting that information. I was not informed of who it was until this morning. I made a review on Facebook and the owners responding on their personal Facebook page insinuating I was bashing their family and company. That was not my intention nor purpose of my post, I was posting my experience. We are entitled to our review so others are aware and decide how to proceed. Even if Milo would have been "matted all over" a simple message would have been nice, not me reaching out to see what happened! Granted Milo did need a spa day, he was due, but that is typical for him, and not once has he ever needed to be completely shaved. His hair will grow back, I know this, I just wish communication was better. I have attached pictures of his past grooms with Sue and his most recent one with a different groomer at Suds n biscuits. I do not have any pictures prior to his most recent groom but I will say his hair was longer as a mentioned before and he was due for a cut. My main concern is, communication is key, if he was matted give the owners a heads up if your doing such a drastic change, send pictures through the portal of the findings, also don't give two different reasons as to why he was shaved! Milo's poor eyes don't even look cleaned and his feet weren't even trimmed correctly.

A breath of fresh air...literally! The new owners are absolutely fabulous! Our little guy has a…read moretendency to be anxious when going to the salon...the new owner was super friendly ...took things slowly and it was evident that "Mavy" was at a spa. The spa smelled great and so did he! Autumn listened to my instructions and gave him the cutest little teddy bear cut! The hair between his paw pads were meticulously cut! As a perfectionist myself I couldn't be more satisfied! Overall experience A++++! Mavy did great and we will most definitely be repeat customers!

We just moved to Dillsburg and we needed a groomer for Xena. Hound Haven was local so I thought we…read morewould give it a try. She had her appointment today and she looks awesome. My son took her to the 11:00 appointment and she was ready to be picked up within an hour. Very reasonable pricing and I couldn't be more pleased! Great job!!!

Hound Haven is truly a haven for our Newfie. she is a big older girl with skin issues, she is…read moreclaustrophobic with crates and is nervous with her nails being done because she was injured by another groomer in Florida. They were so kind and gracious and patient with her. Their prices are competitive and it's obvious they love what they do! We will definitely return and make them our new groomer!

Decent pricing for just a shave job. My Doodle gets too hot with all the hair. And they know how…read moreshe is so it is getting easier for them. They do a good job. She's not in dog shows

Laverne is nervous by nature and both are spit fires for grooming. The groomers here are patient,…read morekind and loving. Laverne gets excited to go and both girls always look and feel fantastic when they leave!