Love it here and so does my dog. We get treats for special occasions like Easter, got u day plus more. I like the toys they have here especially the ones on clearance. read more

Loved the special prices for their Pet vaccinations that come weekly and set up, separate from the Vet office attached. No need for Vet here so it's cheaper just to get vaxed. Ladies very professional and friendly. Knowledgeable Walk straight back in the store and you will see a set up. Make an appointment or walk in. read more

Petco - Front - Pet Groomers Near Me - San Antonio, Texas

We stopped in to grab some fish tank filters and although they had lots of options, we got the wrong one. They had lots of live fish, reptiles, birds and small animals for sale. We had to wait in a long line to check out as the POS systems seemed to be wonky and slow for the cashiers. read more

The customer service here is horrible. The way they keep their reptiles is awful too. This is the closest one to me and I'd 100% rather make a trip anywhere else. read more

I absolutely think the world of Dr.Richard. He is so kind and easy to talk to and caring with my dogs. I will always take my dogs there. The girls in the office are so sweet. Thanks to all of them! read more

Petco - Pet Groomers Near Me - San Antonio, Texas

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I would rate this location no stars if I could. This is specifically for the grooming department. (Amanda) I have been brining my pets to this location for over 5 years now. Never really get friendly service but it's fine, people just have bad days. This for the appointment management system this is the second time Petco grooming has messed up my dogs appointment and the way they handle it, is they don't. My dog was scheduled at 2:30, someone calls me and says if we can go in at 2pm, we show up at 2, and they inform us, we are early!? Like what?. That was the second time it has happened. The first time was an early morning appointment where No one was present at the store to open the door, "someone was running late". "Amanda and Ken" refused to service my dog because they were "booked" for the remainder of the day. However there was a 4pm opening online and I scheduled it. They proceeded to share they don't understand how that could've happened and there is an error in the system. "Sure" I would like to speak to someone regarding this issue. read more

After some weirdness about not getting any text or prompt to confirm and being called about my appt being cancelled if I don't confirm - the appointment actually went great. They were really great and sweet with my dog Lily. Thanks to Taylor for taking good care of her. read more

All the workers look like they dont like doing there jobs they were just talking to each other or on the phone, me and my bf are waiting by the register waiting to check out while two of the workers are behind us chatting after waiting for a while bc no one was there he ask the two girls chatting do we pay here bc there was nobody behind register and the two girls look at each other and one goes up there to the register without even answering us like if she was annoyed she had to do her job and check us out. Im never coming back here again. read more

This place is chronically understaffed. You have to explore the store to find help if you need it. Additionally, I have had employees tell me contradicting information. It's annoying when it comes to exchanges and receipts to be told different things on differing visits. I bought a snail for my tank and it didn't even survive 24 hours. I took it back for an exchange and was told the 30 day policy doesn't apply to crustaceans. So, they're losing a loyal customer over a $2.99 snail. I am not so sure the snail wasn't dead from the start. Finally, everything they sell can be found much cheaper on Amazon. read more

Carrie Floyd, who was 4 months pregnant, went to Petco for an appointment for a sick dog. The vet refused to honor her appointment and set an appointment for another date. The dog died at home before the appointment date. Shame on you for turning away a sick service animal. read more

Petco - Bella died after being turned away from Petco vet. Her owner was pregnant and could barely walk because of swollen feet. - Pet Groomers Near Me - San Antonio, Texas

Wow thank you for hiring Ken! He is so helpful, friendly and knowledgeable about the products and how they are used. What a great asset to Petco! read more

I'm writing this as I stand in the Petco line. There is only one cashier available while there's a line of 10 plus people. I see an employee walking around doing nothing. Actually more than one employee, there's at least 4. That employee comes over and doesn't offer to help just chatting with the cashier and lollygagging. When I got up there she didn't greet me or say thank you. I heard her saying to her coworker that she doesn't care at this time of day because shes almost done. Also while I'm standing in line, I'm watching the dog groomer stress a poor little white dog out. Laughing at the dog shaking and continuing to agitate her. The one with the septum piercing. At that point, she wasn't even grooming the dog just making it upset on purpose. She thought it was funny. NOT EVEN ONE STAR. read more

Hello I'm am supper mad because a male worker cut my dogs hair ugly we always get a lady named Denise but this is just sad read more

Petco - Pet Groomers Near Me - San Antonio, Texas

Took my Orange Tabby in for their vaccations and the service I received was top-notch. Price was reasonable and wait time was acceptable. I will using the services offered here for future visits. read more

I visited Petco last night to purchase a few last minute things for our new puppy and had a great experience. We were able to find everything we needed pretty easy and they had a good selection of products. One of the doggie collars that we bought didn't have a tag, which I thought was going to be a problem at check out but the girl who helped us was so nice and made everything very easy and smooth. When we were at check out we weren't sure if we had a rewards program with Petco and I thought she was going to be like in other stores and say "you can sign up later". Instead, the girl was very patient with us and walked us through every step on how to sign up and how to check if we had an account. The only reason why I am not giving them 5 stars is because we were looking at some doggie beds and a few of them were dirty or had dog hair on them. I'll definitely be coming back! read more

Before I dive into the negatives, let me tell you that Michael, the store manager, and Jordan in Dog Grooming should be rewarded for their professionalism. I tipped Jordan $20 for his Dog grooming services and his professionalism. Hopefully, Petco will read this and incentivize him by more than just monetary means. Kim G and the young blonde woman (I didn't catch her name) at the Dog grooming service section treated me horribly. At worst, I was racially profiled by the two of them. At best, I was treated unprofessionally by the two of them. Although I had a scheduled appointment, Kim G. refused to have my pet service by anyone in grooming, subsequent to our disagreement. If it wasn't for the store manager, my previous two weeks scheduled appointment would have been canceled. Attitude and behavior of this type should not be permissible by any trained staff. At minimum sensitivity training should be ordered for both employees. read more

Was sold a ball python with IBD. Called to express my concern. Wasn't looking for compensation or anything other than to let the manager know that it can kill an entire snake collection. He then proceeded to TELL me that all the snakes are checked before they go to the store. Dude I was just trying to be nice and let you know you had a INFECTED snake in your store. read more

Worst service ever, I would leave 0 stars if I could. Made an appointment for our dog and got told there was 2 dogs ahead. It was 20 minutes past our scheduled time and went to go check the wait and there was somehow 3 dogs before us. Could not recommend any less read more

The location at SE Military in San Antonio the employees who answer the phones are rude and their prices are different compared to their actual website. When you tell them they don't care and don't check it. They also labeled pets "silenced notes". You don't get a chance to hear what happened or anything. They also say once they are labeled you can't remove it and they call it VIP treatment aka extra fees! Don't go there! read more

If I could give more than 5 stars I 150% would!! We took our Great Pyrenees to a "specialist" groomer that apparently deals with their breed and their special coats a lot. When we got him back he was super traumatized and his hair was choppy and was shedding like mad. I was nervous to try a new place, but we decided to give this petco a shot and I am SO SO thankful we did! They were absolutely amazing with our big boy!!! Denise groomed him, while I'm sure others probably had to help a bit, and they were so gentle with him. He smells and looks amazing and came back so happy when we went to pick him up a few hours later! I can't recommend this petco grooming salon enough or Denise, she was very knowledgeable on the breed and really took care of our big baby. Thank you so much everything!! We are so happy. If you are considering taking them here and they have a special coat or need special attention, this is your sign to do it without hesitation. All the groomers are the best! read more

Petco - Dog, grooming - Pet Groomers Near Me - San Antonio, Texas

I was hesitant to take my wifes puppy to the groomer here but decided I might as well give them a shot because its right by my house. Sarah was my groomer and explained everything to me in detail and made me feel very confident that our yorkie would be taken the best care of. Hour and a half later she looked good but was way shorter than I thought. I wish they left her a little longer. But next time I know exactly what to say. Overall good job. read more

I took my dog to Petco for a cut and they mess up well my dog bit a coworker and so on he is now banned from Petco because of a little bite I did not pay a penny because they didn't do his face they didn't finish the cut so My opinion is if your dog bite people or is grouchy or does not like haircuts do you not take him or her Petco even if your dog is calm I do not suggest because of these rude people he's banned read more

They groomed my dog and charged almost $70 for it to look like shit !!!!!! So I had to look for another groomer a home based one !!!!!!!!! Waste of money read more

I've been bringing my dog to Petco for years for the mini rover make over because she has a broken leg that hasn't healed correctly and I'm scared to death of trimming her nails. They always took good care of her, until I brought her in today and asked me if she has any medical problems. They've never asked my this before and stupid me I was being honest and told them she has a heart murmur and congestive heart failure. Because I told them that they told me they can't take her. I talked to the manager and she was of no use. I told her that I've been bringing her here for years and she's always handled the services well but that idiot manager refused to help me. I told the manager that the staff has never asked me these questions before and her response was that they're supposed to. All of a sudden now they're making up their own rules. Now I have to take her to her vet that charges quite a bit just to get her nails trimmed. Screw Petco. I filed a complaint against them. I understand if this was her first visit that they could refuse but after all these years why now? I will never go back to them. read more

No since of urgency and severely understaffed. Coty would not sell me fish cause he felt my tank was not big enough. All staff is rude. Do your self a favor go some where else. read more

!!DO NOT LET KIM GROOM YOUR DOG!! Kim mislabels dogs as aggressive and difficult. Kim did this to my dog recently. My dog has never acted aggressive towards anyone. Kim never made me aware of any concerns with having my dog groomed. It wasn't until I booked an appointment recently that I was made aware that Kim had an issue with my dog. When I confronted Kim about this she told me she doesn't know why she mislabeled my dog. She does not recall anything that happened with my dog. Therefore, Kim has mislabeled my dog as aggressive based only on breed. There was no incident with my dog. Kim told me for the "safety" of her staff, only she could groom my dog. As far as I'm concerned, no one would be unsafe around my dog. If that were true, I would not be taking my dog out in public and would not be leaving my dog with strangers to be groomed. I've asked repeatedly to speak with a district manager, regional manager or anyone who can provide an explanation, and have been denied. Do yourself and your pet a favor and go to another location or another store to have your pet groomed. Not once did Kim apologize for her unprofessional behavior. I have found another groomer who is more than happy to provide grooming services to my pet. Kim, if you are too scared to groom certain dog breeds for no reason, then maybe you need to find another profession instead of spreading lies about people's pets. read more

SAFETY CONCERNS AT PETCO 3143 SE Military, San Antonio I will begin by stating, I have taken my two small dogs to Petco on SE Military, San Antonio, Texas for approximately 1 year. Both have been diagnosed with Tracheal Collapse and in the event the choke leash is pulled to tight this may occur. The groomers have always acknowledged my concerns and did everything they could to have me feel comfortable and trusting while leaving my dogs in their care (using the leash I provided or carrying my 8lb dog.Today, while speaking with the Groomer Supervisor (as she identified herself) she was not empathetic regarding the situation and informed me my dogs must remain on their leash (choke leash). While attempting to inform her of my previous-positive experience, she was passive aggressive and stated, "...I will talk to MY groomers. They shouldn't be doing that". At this point while conversing, I didnt understand what she was implying. Groomer shouldn't be acknowledging of health concerns? Requests? I did inform her in a polite manner, "I will no longer bring my dogs here and will inform family and friends to not bring their animals here". She replied by stating, "Sounds great". I will suggest to remain cautious when leaving your animals at this groomer. Given the "Groomer Supervisor" attitude and lack of empathy, I would not trust leaving any animal here due to safety concerns. read more

Absolute favorite pet store. Especially since I love fish and whenever they have their $1 per gallon sale on their fish tanks. The staff has always been so helpful and never any issues with the fish. Whatever you need, they have and if they don't, they will advise where to go read more

It was good but I really just want to know if they can take baby ballon fish have to many and I live in a tiny house I have like 20 of them ? This is the store I got all my fish ani love it and we got a cat here and he is doing great. Love this pet store in read more

We signed up for the puppy training class after we had attended an hour of Puppy Play Time. Our trainer was Ms. Jane. She is very sweet and attentive to the puppies in the class. After the first day of play time, she would always recognize our puppy during Petco visits and stop by to say hello. They always have anything and everything we need. I like to stop by sometimes to find a nice treat for the pup. They have an awesome little treat bar for dogs right at the front. Will continue to stop by here often. read more

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Purchased some marine fish I get home there dead cause the sea hare they sold me was dying after I asked so many times if it's ok there respond was yes it's fine so I've been calling for 4 to 5 days now and not the store manager Layla said she didn't really care and to call back Monday called back no manager or leader was there called back Tuesday and they told me to call back Wednesday to talk to Patrick I end up talking to Richard and he's the store leader and would make a decision now it's Thursday spoke to the gm Dwayne and he can't make a decision hasnt been the first time this store has done this to me read more

Ford, the manager, provided a great customer service. I really needed these fishes for persian new year read more

Petco - Pet Groomers Near Me - San Antonio, Texas

Today's experience at Petco was hands down the worst customer service I've experience since moving to San Antonio. The couple in front of us in line forgot something and left mid-purchase to go get it. The cashier did not acknowledge us to ask to wait or void the transaction. After a few minutes of us standing there, she took a phone call, still without so much as a glance in our direction. After she got off the phone, we tried to get her attention. At this point another "associate" walked up to her and they started talking! We still attempted to get her attention to no avail. Just as we were about to put our purchases away, the lady who was in front of us returned to finish her purchase. The lady, who was a customer, apologized we had to wait so long. She said she had no idea the cashier wouldn't cancel their order and if she's known she wouldn't have taken her time. We responded that we knew it wasn't her fault and there was no need to apologize. All this was said in front of the cashier!! AND THE CASHIER STILL DIDN'T ACKNOWLEDGE US!! Once we got to the register we were rung up as if nothing had happened. We will not be returning to this store. We will be spending our money in a store that appreciates our business. read more

The groomer said our dog "almost bit him 3 times." Our dog has never been aggressive and never had a problem getting groomed. He then said he could only did "90% of the work because he was almost bit." First off I dont believe him because my dog isnt aggressive and second off why did I pay full price for only 90% of the work? We did a de-shed treatment and it was horrible. Last time we did it our dog was perfect. This time I am still pulling big chunks of fur out. I will never use Petco again. read more

Tried to return a dog harness for my small dog. But it was to small for our buddy. They refused saying Petco nationwide is refusing any returns at this time. Do not recommend buying from this store if you buy. Something and you want to return something to their stores. Recommend taking your business elsewhere. read more

I have a German Shepherd that I have been taking to this Petco for the past 2 years. This is the first dog I've ever taken to a Groomer, but her coat sometimes needs more maintenance than I can do myself. I've been pleasantly surprised at the wonderful service! My pup loves to go get her coat brushed out and her nails cut, and I love the way she is treated! I also have been taking my pup to Training Classes here since I got her. She is a smart pup and learned very quickly! Now that she is a bit older, I'm taking her to reinforcement classes and to learn a few more tricks! read more

I really like that they take the time to make your fur baby's hair cut be to your satisfaction

Two of my four dogs have food allergies. I've had to switch a few times in the past due to dog food brand issues so it's nerve wrecking when I am forced to switch. I was upset when I found out that they were out of my dog food again but Ciera came to the rescue! She noticed I was having trouble, shared insight on what the real trouble was with my dog food and then made any excellent recommendation for a no hassle replacement!! She even carried the two big bags to the cashier for me!!! Thank you so much Ciera!!! read more

1 star and I would put zero stars if I would. I'm not a Karen but the lady was so mean we asked for a haircut AND a bath and the lady was so a bath I told her about the haircut and she said they can't cut my dog's hair when petco already cut it TWICE. We asked for the manager and said she was the manager but I don't think she even was the manager because she looked around and then just said that she was the manager. And also the previous time my dog came out so scared for her life she's never been like that EVER. I believe the lady shouldn't have been so mean and disrespectful and in front of everyone and she said she was the manager so the MANAGER was rude and disrespectful with the clients. There's a small grooming place it's not that big and they even give better service than Petco ever gave me and my dog needless to say I will never be coming back and zero stars they don't even deserve one. read more

It was pretty good I paid $35 for grooming which isn't bad but my puppy didn't smell any different afterwords and she still had her eye boogers ‍ read more