Rating A-OK. Since I started volunteering down the street a couple of years ago, I've visited regularly (about every 3 weeks) to pick up canned cat food. My brand is often on sale, which is part of the draw for me. Unlike Jewel, they carry the large cans, which I prefer as reducing the amount of packaging seems like a good green move. While I admit I rarely need help, every time I have, the salespeople have been friendly and helpful. I've had the same experience at checkout. read more

I was greeted with a bright smile and great customer service from Jason Rodriguez from the moment I walked in. He made sure my dog was at home and assisted us with finding the new collar that we needed. Then he surprised us with a few of the small dog treats that were sure to bring my dog back and I'll be sure to visit this location again as I am new to the neighborhood. Very impressed! read more

I don't know why my review is not here anymore, but I feel so strongly about this place I had to replace it. I have never been treated so rudely than by Karina, the acting manager, than any other experience I have had at​ a Petco location (or any fish/pet store, frankly). After finding a dead betta fish, I brought up the quality of the water to the store manager. Not wanting to see any more​​ betta fish suffer and die, I asked her to change the water because some of the other betta fish had fin rot, clamped fins, and other telltale signs that they are being kept in dirty water. Instead of trying to clean out the water cups, she insisted that they had absolutely no time to do this, and even at one point had the audacity to say that she thought I was just upset because I was currently going through college finals. I just about begged her to at least change the water of the one poor betta fish I am posting a picture of above, but she refused to change the water for even just him! Instead, she insisted that this particular fish is actually growing back his fins, not losing them (you be the judge for yourself!). I do understand that they are extremely understaffed over there, but this is no excuse for ignoring the welfare of the animals under their care. And it makes it much more difficult to believe they have no time to change the water when I had noticed that the only other employee around was texting when I was first looking around for help. My experience here on this particular day was just awful, which just sucks because this is usually my #1 Petco​ location. Not anymore, I guess. read more

Petco - This betta fish was suffering from fin rot. I asked the store manager Karina to address this but she was argumentative in response. - Pet Stores Near Me - Chicago, Illinois

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This review is based solely on the "dog trainer" (Nick). This guy is focused more on his own dog than he is on the other puppies. He is not very effective and a bit rude. Any dog would benefit MUCH more from going to Urban Pooch. They aren't very far from the area. They cost more but your dog will actually get trained by a knowledgeable professional. Other than the training, the store is fine for purchasing food and other products for your pets. read more

I hate this particular petco. It's the closest chain pet store to andersonville but that will no longer be a good enough reason for me to come here and spend tons of money only to be treated as though I am putting their employees out. I purchased a huge bag of very expensive premium food for our puppy (Merricks) and I spent about $70 on the bag. I brought it home and after 2 days, I realized it wasn't agreeing with our dog and our vet recommended we put him on a limited ingredient food, which is also very expensive. I decided to donate the basically brand new bag to a local shelter but my vet recommended calling the store because she said they generally will accept a food return. I called the lincoln park store because it was the first number that popped up when I googled and they were super nice, said it would be no problem, even though I couldn't find my receipt because they could pull it up using my petco pals card and I could get a refund. I head over to the petco on Western where I purchased this huge bag just two days before and the girl working the register was sweet but young and new and had to get the manager. The manager was slim, also young and after I explained that I had just bought this huge bag and my puppy couldn't tolerate it and I had to spend a huge sum on different food and would like a refund, she actually argued with me and then claimed that b/c I didn't have my receipt I could only have store credit. Fair enough, except I knew the other store already told me I could get my money back. And it was a large sum of money for a puppy that I adopted a few months back and that I've already spent tons of money at this store shopping for-seriously thousands of dollars between food, crates (we've needed 3), beds (again, multiple beds because he's eaten them), toys, grooming supplies, at least 6 leashes and collars and on and on. I don't need the store credit since I am now buying his special food from the vet. The manager argued with me and refused and was super rude. I took the stupid credit and promptly went to a different petco, where I spoke with a district manager who told me that not only should I have received a refund, I should call and complain. I ended up letting it go and deciding to never return. Cut to last night when my (obviously special needs) pup had a surgical procedure and needed a new cone. It was late so I went there and had a perfectly fine experience. But the cone I bought (an inflatable) didn't work (wrong size) so I went today to exchange it. Again no receipt but I knew I was buying another, different size so I didn't care about the store credit issue. I waited in line and as soon as the older, bespectacled cashier (the same one other reviewers have described) finished with the customer ahead of me he sorta walked away and refused to acknowledge me-seriously, it was weird. So I finally said hello, I need to exchange this and I don't have my receipt but I have my pals card. And he very gruffly started acting all upset that I didn't have my receipt. So I asked if it was a problem. And he said if I had the receipt it would be easier for him to do the exchange. And I apologized and explained that I didn't think it would be a big deal because I just bought it last night and I was exchanging it for a different size. To make a long story short, he was super rude and was confused but finally rang it up and then as he handed me the bag with my receipt in it, very snottily said, hold on to that receipt! That guy needs a new job because he belongs nowhere near customer service. This time I promise I will never return to that petco, and maybe I will just switch to petsmart. I'd rather drive a little further and be treated nicely. read more

This place is gaining favor for me because of their convenience and proximity to home in Rogers Park, plus they have my dog's favorite toys - by Sprong! Either I've gotten used to it or it really seemed a lot less stuffy the last few times I've stopped in... read more

Only went here once. Staff was very helpful, walked us around to find what we needed, and helped us carry it.

Lulu at the Western location is the best! Even travel quite a distance to see her. Very accommodating and gentile with my pup.

What great customer service! There was a nice young woman just inside the entrance when I arrived. She welcomed me and asked what I was looking for...she lead me to it and ended up helping me at the check-out counter as well. She was so kind, positive, and well-informed. I will definitely be shopping here again! read more

I recently bought a salt water tank so am on a grand survey to see what is available at the various pet stores in the chicago area. My local petco on clybourn has a surprisingly decent salt water section - this one does not. So if you need salt water livestock, don't bother going to this one! read more

Disgusting! I saw multiple mice and lots of mouse dropping throughout the store and especially around the pet food. Not at all sanitary or safe! I won't be shopping at this petco read more

I prefer petsmart down the street in the mall area. This one looks run down and is a tad more expensive. Not the fiendliest helpers either.

Just wanted to give a shout out to the awesome fella that helped us out tonight, Jonathan! He went above and beyond customer service! Bonus: cute lizzard buddy on his shoulder! read more

cart full of cat food to be stocked n front of the cat food I was looking at so I moved it and an older guy came and shook his head and gave me a dirty look. then he proceeded to put the cart back and stock the shelves with me still standing looking. he made it clear I was in his way by the continued head shaking and acting as if I was invisible. then I go to checkout and line is huge. on top of it noone was there. I told the cashier about the awful man. she said sorry. read more

Ok so I'm done with this place for sure. Tried it again and found the staff members to be exceptionally rude. First I walked around in circles looking for smaller bag of treats for my dog. The young dude working tried his best to avoid me as I may have interrupted his doing nothing. But of course he promptly asked another woman on her way to register with her purchased if she found everything ok. Then the balding dude ( who has pissed me off every other time I've been in) tells me as I'm waiting to purchase feeder fish that he would be back in a second,goes to register and starts ringing out guests as there's already somebody there ringing out guests. I'm left standing there holding my bag of cat food that's more expensive here than anywhere else I've seen and no dog treats or bird treats as those too are more expensive here as well; I made a decision to never ever ever step foot into this store ever again. Or any other petco for that matter. I end up going to buy supplies for my mini Noahs ark at least once a week usually at Petsmart where my business is appreciated ,and the staff us friendly and engaging. petco can kiss my rear end. The only saving grace @ this location was the redheaded girl that's pregnant. Other than that the staff here sucks horribly. read more

Was going to take my dog here for grooming as I literally live down the street. Every time I called, no one answered in the grooming department, and that was 5 different times in a 2 day period. Guess you don't want my service so I'm going to Petsmart in Evanston. read more

I bought 4 clown loach last Sunday but unfortunately 2 of the fish died 3 days after. So today saturday I went to return the dead fish for exchange. My first attempt was around 11am but the manager in charge told me that I had contaminated the water in the container of the dead fish so I have to bring back a water sample from my tank. It was the first time that I was refused by any store, but I understood she was just doing her job so I complied and left. I came back before 3pm and had brought my water sample. They tested the water and the results to their standards was unacceptable. They refused to give me an exchange but I told them they are losing a customer because I will never step on any petco store again. That's the only time they changed their mind and gave me the exchange. Mind you 2 of the 4 survived that's why I was really upset. Every time I try to say something they have an excuse or an argument to rebuff me and that made me really un comfortable. I have 9 active tanks in my house and I'm really careful with my pets since I'm heavily invested in them. read more

dirty pet store. they really need to clean more often. although i do appreciate this particular location seems to advocate more for adoption of pets than others. read more

So I was looking for a particular air dried food (Wellness Core) and the store only had one bag. Carolina, the manager, told me she would not only call other stores but had the Halsted street store put them on hold for me. She is awesome! I will for sure come back to this store as long as they carry my boys air dried food. Who am I kidding, I will shop there either way! read more

If I could leave negative stars I would. Where do I start?! Bruce....... "manager" of the store. Ha! Your a joke. And soon hope that you lose your position because you lack every sense and skill of what a manager should have. My dogs were groomed here for the first and last time. Let's make a long story short. This place roughs up your dog my poor toy poodle was handled so roughly he came home in trauma with half a way groomed body.. The groomer claims he was being "skiddish" and then became "aggressive" now..... We followed up with the vet and did x-rays because my lil pup was crying if u would go anywhere near him and I mean I couldn't even give him a head rub without him tensing up and crying...... Sure enough xrays showed severe bruising all throughout my pups body...... DO NOT AND I SAY DO NOT BRING YOUR DOGS AND TRUST THESE PEOPLE TO GROOM THEM!!! I DON'T TRYPICALLY WRITE THESE REVIEWS BUT TAKE THIS PLEASE AS YOUR WARNING.!!!!!! read more

If I could half or a quarter of a star, I would. This is the most unprofessional store I have in. Seeing that I had just moved 2 blks away and was waiting for some Chinese food next door, I decided to see the new Petco and bought my kitten a homecoming gift. Turns out that this Sunday they were giving rabies vaccines for 19$, a cat lover friend advised me not to go but I thought "How bad could it be" Pitbulls with muzzles lined up like sardines with cats, in the midst of the line, we here debit and credit not taken, just cash and checks, I and others were in a bind,my kitten got agitated and bit a puncture wound threw my bottom L thumb. The "manager" Christine gave me a dirt ice chest to sit on., while I am waiting for the paramedics. A co-worker asked if she should give me a coupon or gift card and Christine said, "NO." The vet gave my cat the vaccine anyways. I called customer service (in the Phillipines) who promised that the real manager would call me back this morning I just tried there,not in until tomorrow, Callie waited on me and when I asked who the manager was today, she just hung up on me. I think they should move this Petco to the Phillipppines, as well/ I was going to wait to write a review but after today's rude treatment, could not resist!!!! read more