If we could give zero stars about this floral business, we would. We originally chose Stacy at Petal Creations to do our wedding flowers based on the reviews & after a consult. She seemed to be knowledgeable and the work she did show, looked really good, in addition to getting back with you in a timely manner (at first... make sure you see the words at first, if you're contemplating using her for your wedding). We gave her our $500, non-refundable retainer and also, DID NOT sign a contract (you should also re-read that if you're planning on going with Petal Creations for a wedding. It should have been a big red flag, for us!). As time went on, another meeting, she seemed to have her own ideas, shooting down the brides, even after showing Stacy inspro pics. What could have been 45 min to an hour meetings, sometimes were closer to 1.5 hr, or longer,
because she liked to talk about things that were not related to wedding flowers. Meeting with her 6.5 weeks before the wedding (fiancé met for the first tim) & the majority of the conversation was not wedding flower related. Had to do with telling us about the movie she went to, tags for her car keys, dog getting out thanks to her lawn guy, etc... things we didn't need to know & in turn, were "billable hours." No contract, so therefore, we didn't know these things.
She wanted inspro pics emailed to her & they were sent June 8 (5.5 weeks before the wedding). She was told via text they were on the way & she replied sounds great. She never acknowledged anything, anymore. After 5 days, we had to call her (we kind of wanted to know what we were going to owe & if we needed to cut things). She called the next night and we were in another wedding meeting. She finally got back to us 8 days after the email was sent... (more or less feeling like we were being ghosted, nonetheless, by a business owner, working for us, on our special day), just to go over the email. No prices. We continued to have to wait another week, texting her exactly one week later, asking for the itemized cost. She said she still was waiting to see if she could get a greenery. Kind of funny that the new florist we went with knew in one day! Stacy just likes to drag things out and maybe say this is part of her "billable hours," so to speak?
The next day, she received a text from us, letting her know due to the stress and lack of her communication, we would not be needing her services. That was 2wks ago on 6/24. Basically, 3wks from our wedding, but we've found a professional florist, who communicates and calls regularly, not to mention, does an amazing job & doesn't have these so called "billable hours" that you are being charged to chat with about nonsense. We also might receive in store credit for those billable hours and for the last two weeks, have been watching the mail for her accounting statement, but have yet to receive it from Petal Creations.
Just steer clear of the no contract from wedding vendors! read more
