Haley did an excellent job grooming my 7 month old dog who had never been groomed before. read more

Pet Supplies Plus Beckley - Teddy after his grooming session. - Pet Stores Near Me - Beckley, West Virginia

Pet Supplies Plus, Beckley, WV NEVER GO HERE IF YOU ARE DISABLED I was training my service dog on January 29th at 3pm. We were sitting by the register and my girl was on her placement blanket. She only got up 2-3 times which I corrected her and she settled again. The employees were sooo nice and even came to say hi to her, it wasn't an issue. Then all the sudden the manager, Bev, approached me 30-45 minutes after arriving and said if I can't keep my dog on a leash, I would have to leave that's their policy. Other people with service dogs were sticking up for me and were disappointed in her behavior. She can legally asked for me to put her on a leash. This is precisely what happens if I pass out; I may trap her and she cannot do what she needs to do to keep my safe. She's usually always on a leash and I always have it in my hand but due to just exposure training I couldn't reach it. It doesn't matter what your policy is, even if it's a private business; if you serve the public, you have to abide by the ADA. IT IS FEDERAL LAW. your policy isn't over the federal law. The ADA states the dog has to be on a leash, with the exception of a leash getting in the way of the dog doing tasks for your disability. When I got to the car, I just sobbed and began to have a panic attack. I called the legal line and they were disgusted by what happened. I had to call them at least 10 different times and persist until they called me back.The district manager stated that it's their policy that a dog has to be on a leash. However, that applies to any other animal, but this is a service animal. If I pass out, she cannot do her job if a leash is trapped beneath me. Remind you she's always on a leash but if I feel weird I drop it. in this instance she was on the ground on her placement mat and I didn't have the leash in my hand as I couldn't reach it. SHE WAS STILL ON A LEASH I just didn't have it in my hand‍ I understand not wanting dogs off leash in a store with people as people can get bit but she is a service animal. She is a working dog for multiple disabilities. While I was in there there was a very kind blind woman with a blind stick, if I had a leash and she walked between us, she could've fallen and gotten hurt. another reason why short leads are so much easier and the dog is still leashed. Clearly, they don't care about the possible lawsuit or the business they may lose. This is utterly disgusting behavior. In addition to this, the store is extremely dirty and is constantly stained with dog urine on the floor. It smells intensely like parvo diarrhea every single time I'm there. There are dogs lunging and barking every single time. The manager, Bev, never says anything to them, but when my service dog is in there quietly sitting, it's an issue. Never, ever, ever come here if you're disabled. read more

Took my dog for a grooming appointment after his other groomer closed her shop. This was his first groom there and he was the first one of the day. Took about 3 hours to get him done but he had to have a few extras done. He looked good and smelled amazing and they did a good job on my baby. Definitely will return and they have a great self service dog bath too if that is all they need. read more

They always have a good selection of products, and nice employees. Cashier usually offers to take my order to the car if I need it. Store is kept clean. read more

Employees smoke at entrance more then helping the customers. They also will not speak unless you force the exchange. Forget the welcome & glad you are here, may I help you? read more

I shop here for all of my pet needs. They have a great selection of fish compared to the other store in town. Always something new to see.

Took my dog Friday - ask for short not shaved, with schnauzer face, bath and nails. Picked her up 2.5 hrs later. Shaved and no schnauzer look, pretty much cut all her beard off, left patches of hair and didn't even do her nails. Bill was $83 used my membership ended up being $64. What a rip off - I don't believe they are trained groomers. Never will go back. Avoid Avoid at all cost. If it were possible to choose 0 stars I would have read more

My friend and I went in today to get a fish for our dorm because it's the only pet we're allowed to have, and got majorly side tracked by the ferrets, guinea pigs, and other furry pets. An employee there named Joseph let us handle the animals and was able to answer literally any question we had about them. It was the best experiences I've ever had at Pet Supplies Plus. He's definitely good with customers and the animals. Super satisfied with this store! read more

Taylor was extremely to my friend and i, there was also another lad who let me pet a guinea pig. welcoming environment

My Husband and I take our fur babies here to be groomed and I feel like the girls get upset because I try to explain what kind of cut I would like on my babies. Last time I picked them up one of my dogs was nicked and cut much shorter than I like. The other was just not neatly cut. This is the reasoning behind me saying this. Hoping it's not so and they aren't taking it out on my babies because I'm not meaning anything by it for one thing and how awful to do that if they are. read more

I've been trying to call the store for three solid days??? don't anyone there know how to answer a phone????????

Well. PetSmart is superior. However, it is nice to go here for the different selection of products they have, like they have a really cool treat/food dispenser and you can just fill a bag up with however much you want. They also have a different variety of fish, BUT their fish are almost ALWAYS sick. It's like every time I go in there, they have signs up stopping people from buying fish from their tanks. Also, the one single time I purchased a fish from here, it came home with none other than the dreaded ick, whose symptoms blossomed once I got him back in my warmer tropical tank. I will say that the managers were all very understanding, and though they denied having ick infested tanks, they did offer to set me up with some medication, on the house. All of my fish died before I could get back to get it, so there was no point, but it was still a nice gesture I guess. I'm torn between two stars, for what happened to my fish, or three for the generosity of the store leaders and interesting selection of products. read more

I have shopped there since they first open I buy alot of can cat food I stopped for awhile because one of the cashiers complained about how many cans I had when I checked out didn't go back for along time then I started back about two months ago the cashier I had was nice and Tara walked out with me to help me load it up. I was there a few days ago to get cat food and I had recieved two birthday coupons in my email I don't have a printer so I have always just wrote the plu # and what the coupon was for and took it in like that I asked Tara if I could use both at the same time or two different times she asked I am thinking was the manager Robin and she wasn't very nice about it said that they wouldn't take it that why and it had to be printed off and that they wasn't doing the birthday for the pets anymore. I can understand that but why send them to people in their emails if you don't want to do them also some people don't have printers so the coupons does them no good at all. I started to just leave it all and drop over the hill to Walmart which by the way is cheaper to begin with but I was in a hurry that day and just went ahead and got it. I will go back to Pet Smart to get my cat food it is eight cents cheaper anyway and they do treat their costumers very nice and don't get mad when I go threw the line with 200 to 300 cans a month.I read more