Haley did an excellent job grooming my 7 month old dog who had never been groomed before.read more

Pet Supplies Plus, Beckley, WV…read more NEVER GO HERE IF YOU ARE DISABLED I was training my service dog on January 29th at 3pm. We were sitting by the register and my girl was on her placement blanket. She only got up 2-3 times which I corrected her and she settled again. The employees were sooo nice and even came to say hi to her, it wasn't an issue. Then all the sudden the manager, Bev, approached me 30-45 minutes after arriving and said if I can't keep my dog on a leash, I would have to leave that's their policy. Other people with service dogs were sticking up for me and were disappointed in her behavior. She can legally asked for me to put her on a leash. This is precisely what happens if I pass out; I may trap her and she cannot do what she needs to do to keep my safe. She's usually always on a leash and I always have it in my hand but due to just exposure training I couldn't reach it. It doesn't matter what your policy is, even if it's a private business; if you serve the public, you have to abide by the ADA. IT IS FEDERAL LAW. your policy isn't over the federal law. The ADA states the dog has to be on a leash, with the exception of a leash getting in the way of the dog doing tasks for your disability. When I got to the car, I just sobbed and began to have a panic attack. I called the legal line and they were disgusted by what happened. I had to call them at least 10 different times and persist until they called me back.The district manager stated that it's their policy that a dog has to be on a leash. However, that applies to any other animal, but this is a service animal. If I pass out, she cannot do her job if a leash is trapped beneath me. Remind you she's always on a leash but if I feel weird I drop it. in this instance she was on the ground on her placement mat and I didn't have the leash in my hand as I couldn't reach it. SHE WAS STILL ON A LEASH I just didn't have it in my hand‍ I understand not wanting dogs off leash in a store with people as people can get bit but she is a service animal. She is a working dog for multiple disabilities. While I was in there there was a very kind blind woman with a blind stick, if I had a leash and she walked between us, she could've fallen and gotten hurt. another reason why short leads are so much easier and the dog is still leashed. Clearly, they don't care about the possible lawsuit or the business they may lose. This is utterly disgusting behavior. In addition to this, the store is extremely dirty and is constantly stained with dog urine on the floor. It smells intensely like parvo diarrhea every single time I'm there. There are dogs lunging and barking every single time. The manager, Bev, never says anything to them, but when my service dog is in there quietly sitting, it's an issue. Never, ever, ever come here if you're disabled.

We started shopping here alittle over a year ago. We wanted to start a fish tank and had no clue…read morewhat we were doing. Luckily we met April. She showed us everything we needed to start a new tank, and went above and beyond to help us. We now have two fish tanks and about to start on a third one shortly. She never makes you feel unheard, she takes the time to listen to you, and goes out of her way to make sure you understand everything before buying fish. So many company's now days, will just see you as more money in their pocket. She actually helps you get the right fish for the set up you need. She will advise you on which fish will be the best with each other, and actually let you know which aren't the best. We appreciate her not just lieing to us, just to make a sale, and you can tell that she genuinely cares about the health and wellbeing of this fish. We need more people like her.

Train your groomers to groom dogs correctly!!!!!…read more I strongly urge you to ensure your groomers are properly trained to follow breed-specific grooming standards and to listen carefully to pet owners' requests. Please contact me directly to arrange a refund for this poor service. I can be reached at 951-283-8819

employee will talk bad about customers after they leave the store. i really don't know what wrong…read morewith them.

I completely understand and it's Christmas Eve and working on Christmas Eve would have to suck…read more But a lot of us have done it in the past and sometimes it's something that you have to or everyone does over time. There was No organization at check out area , and I love when there is a central line and then some one goes up to the line and looms at you all like "why are you on the longer line?" ( great 30'rock reference) no offer for assistance any where and the manager was to busy playing with a loud dog. one purchase I may did not have a tag and it did notice it didn't ... they did not have another one like it so I brought something similar but different color & I got " I can't do that... Huff". Sorry I really was trying to help . Hey tractor supply corporate maybe a little customer training would help??

Clean and friendly store. If they don't have what your looking for in stock, just ask they'll order…read moreit for you.

I got my lovely ferret here, and he is just wonderful. They have a huge selection of cages and…read moreaccessories. The only thing that brings it down is I can't shake the feeling of being unwelcome. I know a lot of places probably have a shoplifting issue but there are ways to check for that without seeming rude.

I love stopping by to pick up things for my pets. The staff is so nice and they really seem to love…read moreanimals. First pet store I've seen before hat actually gives animals a little more than just the bare needs. It's so nice that the guinea pigs and other rodents get fresh vegetables every day.

Conditions could be better. Found a kitten we had to take back the 85$ deposit which 50$ of it was…read moreto get the cat fixed which should been returnable was not. The lady was really rude as well. My expectations was since the cat isn't our responsibility to spade anymore we should get the 50$ back not the 15$ adoption fee.

Take good care of the animals and truly care about them. A no kill shelter who do so much for this…read morecommunity and the animals they serve.

The man decided that he was going to take his anger out on myself and my elderly mother. i went to…read morepet a rat that I may purchase and the next thing I know he is calling me rude and in front of my kids, from the time we walked in the door we were bothering him and he was just mean, this isn't the first time I have felt like a burden going to his store, but he proceeded to say a**hole in front of my 5 year old and my 9 year old while yelling at the top of his lungs at my elderly mother. I have never been so insulted, humiliated and now my daughter is upset and crying because her snake will have to wait for his food. And we have gotten boxed from then that we have had to sit outside due to them having roaches. it's disgusting! The building the animals conditions and his attitude are terrible we have also bought 3 different animals from them and each one died, they need to be shut down.

Not impressed at all. Kinda rude people. I guess I will just continue going to west Virginia pet…read morestores. Better selection, nice people, and better prices.