The employees were all nice, and I'd really like to support a local business.... but I was not impressed. It's small; clean and well organized, but that's the thing... there's not much to organize. And what I thought was really interesting is that a lot of their items were literally just purchased from big chain pet stores, like PetSmart and Pet Supplies Plus brand items (PetSmart's Top Paw brand for example). That's like if someone started up a local grocery store and decided to just go to Walmart, buy Great Value brand stuff, and just resell it... I also did not like the fact that they literally sell puppies and cats. Ahem.. cough cough. Puppy mill anybody? Not to mention that these puppies have been separated from their mother and litter mates FAR too early for proper development. It grinds my gears when people get puppies at six weeks old. Ever heard of the socialization period people? The woman said that they were barely even weaned, too. At least they were clean.... it's definitely a step up from their old building (the one that burnt down), but for the love of all things holy, show the people of Beckley that you CARE about the healthy development of puppies and kittens. Educate your customers on where to buy puppies from, how to buy puppies responsibly, and offer a great selection of products for the growth and lifespan of them all! This is what a pet store shouldn't be. This is why "Pet Stores" are dying. Choose to educate and advocate, choose to be better than your competitors, and it would be great for business if they offered products that weren't sold right down the road at the big pet store chains... if I owned a pet store, I'd scope out my competitors to make sure that I cover a broad expanse of products that they don't offer. Make sense, right? The hints are in the reviews. You could literally just walk in one of the big pet stores for five seconds and hear at least one person say "Ugh, what do you mean you don't carry this?".... so offer what they don't.... and stop selling dogs and cats, or at least partner with a rescue group to help find homes for those who have none. read more