I know I wrote a review the first time I went to Pet Parlour but todays experience has me so upset. I wash and brush/comb my dog way more than I probably should. I specifically combed and brushed our dog last nite and he had absolutely no matting (he NEVER has had any matting because I bathe and BLOW dry him at least twice a month and comb and brush him couple of times a week. I asked Nancy to keep his hair long because it is cold. I wanted to show her a picture and she refused to look at it saying "pictures do me no good." I wanted to show her how I wanted his hair cut but she assured me, she knew exactly what I wanted. Well, I went to pick him up this afternoon and he has been shaved to the nubs again. She cut him as a summer cut and it is freezing outside. When I questioned her, she said it was because he was matted. NOW that is just not true. THAT was a bold faced lie. Oh and she could not even clean my dogs ears of the hair and that is something she needs to be able to do on her own and not solicit the help of the dog owner. She said my dog wouldn't sit still for her..well she needs a way to do this because there are more dogs than my dog that need their ear hairs removed. It would have been better if she told the truth and apologized. I could have accepted that, but blaming me for the wrong hair cut is unfair. I will NEVER use her again and I am sorry, she WAS a nice person until this afternoon when she got defensive and made it my fault that she failed us. This was TOTALLY unnecessary and very unfair to my dog. read more