They sold me a bearded dragon that wasn't eating and said it would be fine. It was for my daughter…read morewhom I made wait to get one for 7 years until we researched and made sure it was a good fit. I bought all the habitat and necessary equipment needed. I called to ask why it wasn't eating and that I thought it was dying and Pet Paradise told me they don't guarantee pets and to "shove a cricket down its throat" and I asked what to do if it died and she said "I don't know, I guess bury it". Cold cruel and selling animals that are half dead already. I will never go here again and I would highly recommend no one else gets anything from this place. FYI it was the older lady who sold it to me and who answered the phone when I called. And it died on day 5

I have never seen a pet store with animals kept in such appalling condition. Upon entering you are…read moregreeted with the smell of rodent pee and blueberries (because they were burning scented candles), Bird cages overflowing with feces, starving reptiles (multiple animals were so starved you could see the bones) and absolutely filthy fish tanks. When i spoke to the manager on duty today about the conditions of the animals, his response was "call animal control and theyll just laugh". i can not understand how that place is still open.

I can't even rate this place with a single star!!! This is the second time I have used this place…read morefor grooming my baby Willie and both times we have ended up with a vet visit afterwards!! I thought maybe it was the groomer the first time but I think every damn groomer they have needs additional training!!! If you don't know how to clean a dogs anal glands then you should not attempt to do it!!! My baby is severe pain due to these idiots that pet sense calls groomers.

I have to say up front, that I try not to use Yelp as a personal vendetta. However, in this case,…read moreconsidering I have tried for over a year to make a good faith purchase at this store, I feel my review is fair. I moved here from Pennsylvania, where I raised snails as a hobby aquarist. Since getting to Kentucky I have had a hard time finding a place to buy them. I talked to the management here at this store, after seeing a beautiful snail in their tank they refused to sell me. I asked them if they could order any of that size and color for me. I was told they could only get them "as they came". Today I went back in to avail myself of the sale going on and was absolutely delighted to find some beautiful snails similar to what I'm looking for to propagate my snails. Assuming I had finally found them "as they came", I asked to buy some. I was told AGAIN, those snails were not for sale. So, seems as I keep being told they can't get them, but they indeed can, given they have them in their tank, I will not be back again. Clearly, the staff are just running their own personal fish tanks on the company dime. They are not really there to sell product. I've tried for over a year to purchase what I, as a consumer am looking for, and keep being told they can't get them; and then when they do get them that I can't buy them. So...I'm done with this store. I will have to do some research and find a fish supplier that is actually interested in doing business with their consumers. The store is well stocked and clean, but if I can't find what I'm looking for, there is little reason to visit again.